PREMIER Bankcard LLC
Bilingual Customer Retention Representative - Onsite or Remote
PREMIER Bankcard LLC, North Sioux City, South Dakota, United States, 57049
Location:
Dakota Dunes, SD Shift:
Multiple Shifts Available, Every Other Saturday 8:00am-4:30pm Job Status:
Full-Time and Part-Time Pay:
$17.00-$18.90/hour starting, additional monthly incentives available Company:
PREMIER Bankcard
Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.
Work Site This job is offered onsite and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
Full-Time:
M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
Part-Time:
M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
About the Role
Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
Utilizes the outbound dialer on various call types.
Utilize various retention techniques to maintain our account base.
Maintains accurate account records.
Reports unusual account/application activity to management
Maintains department standards as approved.
Training
Extensive paid, onsite training program, up to 3 weeks in length.
Ongoing training opportunities for continuous improvement!
Pay Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
Top performers can earn monthly incentives based on performance.
Contest money available through daily, weekly, and monthly Level Up competitions.
Career path from Associate I to Associate IV – each step earning an increase in pay!
Earn up to an additional $3.78/hr. when working non-traditional hours.
Shift differential up to 20%
Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
Full medical benefits when working 20+ hours per week
Traditional and High Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more Skills
Preferred
Bilingual Data Entry Customer Service Clerical Call Center Attention to Detail
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks Peer Recognition: Inspired to perform well by the praise of coworkers Financial: Inspired to perform well by monetary reimbursement Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Dakota Dunes, SD Shift:
Multiple Shifts Available, Every Other Saturday 8:00am-4:30pm Job Status:
Full-Time and Part-Time Pay:
$17.00-$18.90/hour starting, additional monthly incentives available Company:
PREMIER Bankcard
Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.
Work Site This job is offered onsite and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
Full-Time:
M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
Part-Time:
M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
About the Role
Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
Utilizes the outbound dialer on various call types.
Utilize various retention techniques to maintain our account base.
Maintains accurate account records.
Reports unusual account/application activity to management
Maintains department standards as approved.
Training
Extensive paid, onsite training program, up to 3 weeks in length.
Ongoing training opportunities for continuous improvement!
Pay Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
Top performers can earn monthly incentives based on performance.
Contest money available through daily, weekly, and monthly Level Up competitions.
Career path from Associate I to Associate IV – each step earning an increase in pay!
Earn up to an additional $3.78/hr. when working non-traditional hours.
Shift differential up to 20%
Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
Full medical benefits when working 20+ hours per week
Traditional and High Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more Skills
Preferred
Bilingual Data Entry Customer Service Clerical Call Center Attention to Detail
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks Peer Recognition: Inspired to perform well by the praise of coworkers Financial: Inspired to perform well by monetary reimbursement Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.