NYC Staffing
Director of Information Systems (IT Computer Systems Manager 6) - Provisional
NYC Staffing, New York, New York, United States, 10001
Director of Information Systems
CUNY City University of New York's Office of Computing and Information Services (CIS) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades and maintains the University's network, operates the University's Data Center and helpdesk, and develops disaster recovery plans for business continuity. Additionally, CIS maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNYs 25 colleges. Lastly, CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement and expansion of the CUNY network spanning across all CUNY campuses. The Director of Information Systems is a senior leadership role responsible for developing, implementing, and managing enterprise-level information systems and cloud-based infrastructure solutions in support of a large, complex academic institution. Reporting to the Deputy Chief Technology Officer of Information Systems, this position is tasked with guiding the technical vision, strategic planning, and operational oversight of the institutions hybrid cloud strategy, enterprise messaging, directory services, database administration, and IT infrastructure modernization initiatives. The Director will oversee mission-critical migrations and integrations such as Microsoft 365 (M365), SharePoint Online, Azure Active Directory (Azure AD), and Single Sign-On (SSO), while also maintaining on-premises and cloud system stability through automation, monitoring, and patch management aligned with ITIL and federal compliance standards. Key responsibilities include, but are not limited to the following: Plans and leads the architecture, implementation, and continuous improvement of a hybrid cloud environment (Microsoft 365, SharePoint Online, Azure AD, etc.). Directs migration of over 300,000 user accounts from on-premises environments to Microsoft 365, ensuring data integrity, system reliability, and seamless user experience across enterprise storage, backup systems, and virtual infrastructure. Oversees enterprise directory services, access management, and security policies using Azure Active Directory, including support for Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Supervises the development and optimization of automation infrastructure, patch management processes, and an event correlation engine to improve monitoring and operational agility. Ensures enterprise compliance with ITIL framework, IRS configuration and event management guidelines, and institutional data governance policies. Manages teams responsible for core systems such as messaging platforms, collaboration tools, server operating systems, and enterprise databases. Develops strategic IT roadmaps to align infrastructure and modernization efforts with institutional goals, enabling greater flexibility and efficiency in delivering services. Collaborates with campus CIOs, senior leadership, and stakeholders across the university system to support digital transformation and scalable technology adoption. Leads initiatives supporting cloud-based SaaS and IaaS deployments, with a focus on business continuity, cost-effectiveness, and accessibility. Maintains and improves operational documentation, systems inventory, and change control processes. Until further notice, this position is eligible for a hybrid work schedule. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position. Minimum qualifications: Six (6) years of progressively responsible full-time paid information systems technology experience, at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area. Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a masters degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above. Other qualifications: Preferred: The ideal candidate will possess the following knowledge, skills, and abilities: 8+ years of progressive IT leadership experience, with a minimum of 3 years in enterprise systems or cloud infrastructure management. Expert knowledge of Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Teams, and Intune. In-depth experience with Azure AD, ADFS, SAML, OAuth, conditional access policies, and identity governance. Proven experience with automation tools (e.g., PowerShell, Azure Automation, Ansible) for infrastructure provisioning and patching. Strong understanding of hybrid environments and virtualization platforms such as VMware, Hyper-V, or Nutanix. Familiarity with event monitoring and logging tools (e.g., Splunk, Microsoft Sentinel, Azure Monitor). Knowledge of ITIL best practices and experience operating within ITSM frameworks. Demonstrated ability to manage high-performing technical teams and lead complex, enterprise-scale IT projects. Excellent communication and leadership skills with the ability to convey technical strategies to non-technical audiences. Compensation: The salary range is $140,000- $165,000, commensurate with credentials, education, and experience. Benefits: CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. How to apply: For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
CUNY City University of New York's Office of Computing and Information Services (CIS) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades and maintains the University's network, operates the University's Data Center and helpdesk, and develops disaster recovery plans for business continuity. Additionally, CIS maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNYs 25 colleges. Lastly, CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement and expansion of the CUNY network spanning across all CUNY campuses. The Director of Information Systems is a senior leadership role responsible for developing, implementing, and managing enterprise-level information systems and cloud-based infrastructure solutions in support of a large, complex academic institution. Reporting to the Deputy Chief Technology Officer of Information Systems, this position is tasked with guiding the technical vision, strategic planning, and operational oversight of the institutions hybrid cloud strategy, enterprise messaging, directory services, database administration, and IT infrastructure modernization initiatives. The Director will oversee mission-critical migrations and integrations such as Microsoft 365 (M365), SharePoint Online, Azure Active Directory (Azure AD), and Single Sign-On (SSO), while also maintaining on-premises and cloud system stability through automation, monitoring, and patch management aligned with ITIL and federal compliance standards. Key responsibilities include, but are not limited to the following: Plans and leads the architecture, implementation, and continuous improvement of a hybrid cloud environment (Microsoft 365, SharePoint Online, Azure AD, etc.). Directs migration of over 300,000 user accounts from on-premises environments to Microsoft 365, ensuring data integrity, system reliability, and seamless user experience across enterprise storage, backup systems, and virtual infrastructure. Oversees enterprise directory services, access management, and security policies using Azure Active Directory, including support for Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Supervises the development and optimization of automation infrastructure, patch management processes, and an event correlation engine to improve monitoring and operational agility. Ensures enterprise compliance with ITIL framework, IRS configuration and event management guidelines, and institutional data governance policies. Manages teams responsible for core systems such as messaging platforms, collaboration tools, server operating systems, and enterprise databases. Develops strategic IT roadmaps to align infrastructure and modernization efforts with institutional goals, enabling greater flexibility and efficiency in delivering services. Collaborates with campus CIOs, senior leadership, and stakeholders across the university system to support digital transformation and scalable technology adoption. Leads initiatives supporting cloud-based SaaS and IaaS deployments, with a focus on business continuity, cost-effectiveness, and accessibility. Maintains and improves operational documentation, systems inventory, and change control processes. Until further notice, this position is eligible for a hybrid work schedule. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position. Minimum qualifications: Six (6) years of progressively responsible full-time paid information systems technology experience, at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area. Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a masters degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above. Other qualifications: Preferred: The ideal candidate will possess the following knowledge, skills, and abilities: 8+ years of progressive IT leadership experience, with a minimum of 3 years in enterprise systems or cloud infrastructure management. Expert knowledge of Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Teams, and Intune. In-depth experience with Azure AD, ADFS, SAML, OAuth, conditional access policies, and identity governance. Proven experience with automation tools (e.g., PowerShell, Azure Automation, Ansible) for infrastructure provisioning and patching. Strong understanding of hybrid environments and virtualization platforms such as VMware, Hyper-V, or Nutanix. Familiarity with event monitoring and logging tools (e.g., Splunk, Microsoft Sentinel, Azure Monitor). Knowledge of ITIL best practices and experience operating within ITSM frameworks. Demonstrated ability to manage high-performing technical teams and lead complex, enterprise-scale IT projects. Excellent communication and leadership skills with the ability to convey technical strategies to non-technical audiences. Compensation: The salary range is $140,000- $165,000, commensurate with credentials, education, and experience. Benefits: CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. How to apply: For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.