IICRC
Office Coordinator Rainbow Restoration/ResiCom Services
IICRC, Mountain Home, Tennessee, us, 37684
Office Coordinator
Join a Mission-Driven Restoration Team!
Location:
Johnson City, TN
Company:
ResiCom & Rainbow Restoration
Job Type:
Full-time | MondayFriday
Experience Level:
3+ Years Clerical/Admin/Scheduling About Us: At
ResiCom and Rainbow Restoration , we do more than repair propertywe help restore lives. Rooted in a powerful mission to serve our community with compassion, quality, and integrity, we are guided by our 12 core values: Respect, Integrity, Loyalty, Love, Passion, Excellence, Engagement, Joyfulness, Effectiveness, Thankfulness, Growth, and Adaptability. We believe in building a company culture that celebrates people, purpose, and progress. Who We're Looking For: We're hiring a highly organized, tech-savvy, people-focused Office Coordinator to support our operations and client experience. If you thrive in a fast-paced environment, enjoy both administrative work and creative tasks, and want to grow with a company that values character as much as skill, we want to hear from you! This position requires taking home the company phone on a rotating basis to help field after-hours calls for 24/7 emergency services. The line is shared between the Office Coordinator and key managers, so reliability and responsiveness are essential. Key Responsibilities: Scheduling & Coordination: Manage daily job scheduling, employee calendars, and project timelines Coordinate closely with field teams, project managers, and clients to keep projects running smoothly Track and log employee attendance and schedule updates CRM, Communication & Documentation: Enter and maintain accurate notes in our CRM system Maintain timely, professional communication with staff, clients, subcontractors, and vendors Organize files, job records, and communications with full confidentiality Invoicing, Billing & Collections: Create and send invoices to clients, insurance adjusters, and third-party contacts Assist with collections and follow-ups for outstanding balances Collaborate with management to resolve billing issues and reconcile accounts Office Management & Culture: Maintain office cleanliness, supply inventory, and professional appearance Track and celebrate staff birthdays, family milestones, and life events Foster a joyful and respectful team atmosphere Marketing & On-Site Support: Visit job sites to take high-quality photos of work in progress or completed projects Support the General Manager and marketing team with content and outreach efforts Help promote the brand through social media and community engagement Emergency Phone Rotation: Take home the company phone on a scheduled basis to answer 24/7 emergency service calls Communicate urgent needs to managers or dispatch appropriate responses after hours What You Bring to the Table: 3+ years
of experience in clerical, customer service, or scheduling roles (restoration or construction industry preferred) Strong attention to detail and organizational skills Proficiency in Microsoft Office and Google Docs/Google Workspace Excellent written and verbal communication Comfortable visiting job sites and taking photographs Friendly, empathetic, patient, and highly professional Willingness to take part in the after-hours phone rotation Desire for a long-term career with purpose and growth Why Join Us? Competitive Pay Paid Time Off Professional Development Opportunities Supportive, Positive Culture A chance to make a real impact in your community How to Apply: If you're ready to build something meaningful with a team that values your character and contributions, apply now with your resume.
Join a Mission-Driven Restoration Team!
Location:
Johnson City, TN
Company:
ResiCom & Rainbow Restoration
Job Type:
Full-time | MondayFriday
Experience Level:
3+ Years Clerical/Admin/Scheduling About Us: At
ResiCom and Rainbow Restoration , we do more than repair propertywe help restore lives. Rooted in a powerful mission to serve our community with compassion, quality, and integrity, we are guided by our 12 core values: Respect, Integrity, Loyalty, Love, Passion, Excellence, Engagement, Joyfulness, Effectiveness, Thankfulness, Growth, and Adaptability. We believe in building a company culture that celebrates people, purpose, and progress. Who We're Looking For: We're hiring a highly organized, tech-savvy, people-focused Office Coordinator to support our operations and client experience. If you thrive in a fast-paced environment, enjoy both administrative work and creative tasks, and want to grow with a company that values character as much as skill, we want to hear from you! This position requires taking home the company phone on a rotating basis to help field after-hours calls for 24/7 emergency services. The line is shared between the Office Coordinator and key managers, so reliability and responsiveness are essential. Key Responsibilities: Scheduling & Coordination: Manage daily job scheduling, employee calendars, and project timelines Coordinate closely with field teams, project managers, and clients to keep projects running smoothly Track and log employee attendance and schedule updates CRM, Communication & Documentation: Enter and maintain accurate notes in our CRM system Maintain timely, professional communication with staff, clients, subcontractors, and vendors Organize files, job records, and communications with full confidentiality Invoicing, Billing & Collections: Create and send invoices to clients, insurance adjusters, and third-party contacts Assist with collections and follow-ups for outstanding balances Collaborate with management to resolve billing issues and reconcile accounts Office Management & Culture: Maintain office cleanliness, supply inventory, and professional appearance Track and celebrate staff birthdays, family milestones, and life events Foster a joyful and respectful team atmosphere Marketing & On-Site Support: Visit job sites to take high-quality photos of work in progress or completed projects Support the General Manager and marketing team with content and outreach efforts Help promote the brand through social media and community engagement Emergency Phone Rotation: Take home the company phone on a scheduled basis to answer 24/7 emergency service calls Communicate urgent needs to managers or dispatch appropriate responses after hours What You Bring to the Table: 3+ years
of experience in clerical, customer service, or scheduling roles (restoration or construction industry preferred) Strong attention to detail and organizational skills Proficiency in Microsoft Office and Google Docs/Google Workspace Excellent written and verbal communication Comfortable visiting job sites and taking photographs Friendly, empathetic, patient, and highly professional Willingness to take part in the after-hours phone rotation Desire for a long-term career with purpose and growth Why Join Us? Competitive Pay Paid Time Off Professional Development Opportunities Supportive, Positive Culture A chance to make a real impact in your community How to Apply: If you're ready to build something meaningful with a team that values your character and contributions, apply now with your resume.