Veterans Staffing
Public Safety Telecommunicator (Formerly 911 Dispatcher)
Veterans Staffing, Stillwater, Minnesota, United States, 55082
Public Safety Telecommunicator
The Washington County Sheriff's Office is currently accepting applications for Public Safety Telecommunicators. This highly technical position is responsible for receiving, prioritizing, and dispatching emergency and public safety service to the public. Work requires the exercise of sound independent judgment conducted in a fast-paced environment. Work is performed under the general supervision of a Public Safety Telecommunicator Supervisor with periodic review for accuracy and adherence to standards. Desirable experience includes prior experience in public safety dispatching, or two years of customer service experience in a fast-paced environment, or an associate's degree in a law enforcement related field of study. Desired keyboarding ability of 45 WPM or better. A typing test will be administered to all candidates chosen for an interview. Minimum qualifications include a High School diploma or equivalent and the ability to type at a minimum of 45 words per minute. Conditions for employment include passing a thorough background investigation, including FBI fingerprints search, passing a psychological examination, physical examination, hearing test, and drug test conducted at county expense at the time an appointment is offered. Must pass EMD (Emergency Medical Dispatching) and CJIS (Criminal Justice Information System) Certification tests within the probationary period. The Washington County Sheriff's Office is committed to hiring highly skilled and qualified Public Safety Telecommunicators. To ensure that candidates who have experience in this field are properly compensated for their experience and additional skills when joining the Sheriff's Office, pay is based on previous dispatch experience and specialty assignments. The Public Safety Telecommunicator is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. Provides callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Core competencies outline essential business and professional traits necessary to perform this job. These include promoting a diverse, culturally competent, and respectful workplace; demonstrating the ability to enter data into CRT while simultaneously talking; demonstrating the ability to operate CAD and radio console equipment; demonstrating the ability to speak and enunciate while maintaining order and calmness in stressful conditions; demonstrating the ability to handle situations firmly, courteously, and tactfully; demonstrating the ability to make rapid decisions and sound judgments in emergency situations; and demonstrating the ability to interpret and apply communication policies and procedures. Duties include answering a multi-line phone system, providing information, referral, or response as required to the public and public safety responders by applying extensive procedures and using sound judgment. Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance; process complaints and make appropriate referrals on a broad variety of public safety matters; identify, through appropriate and timely questioning of the caller, the nature of the problem; access and operate local and state database systems to verify information as requested; dispatch patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities; monitor weather broadcasts for emergency conditions so that proper preparations can be made; provide administrative public safety information; process warrants; and perform other related duties as assigned. This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clearly articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping, and pinching. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves the operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Incumbents function in a stressful environment in shifts that may include nights, weekends, and holidays. Operators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry, and sometimes disrespectful. The content and nature of many calls are traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.
The Washington County Sheriff's Office is currently accepting applications for Public Safety Telecommunicators. This highly technical position is responsible for receiving, prioritizing, and dispatching emergency and public safety service to the public. Work requires the exercise of sound independent judgment conducted in a fast-paced environment. Work is performed under the general supervision of a Public Safety Telecommunicator Supervisor with periodic review for accuracy and adherence to standards. Desirable experience includes prior experience in public safety dispatching, or two years of customer service experience in a fast-paced environment, or an associate's degree in a law enforcement related field of study. Desired keyboarding ability of 45 WPM or better. A typing test will be administered to all candidates chosen for an interview. Minimum qualifications include a High School diploma or equivalent and the ability to type at a minimum of 45 words per minute. Conditions for employment include passing a thorough background investigation, including FBI fingerprints search, passing a psychological examination, physical examination, hearing test, and drug test conducted at county expense at the time an appointment is offered. Must pass EMD (Emergency Medical Dispatching) and CJIS (Criminal Justice Information System) Certification tests within the probationary period. The Washington County Sheriff's Office is committed to hiring highly skilled and qualified Public Safety Telecommunicators. To ensure that candidates who have experience in this field are properly compensated for their experience and additional skills when joining the Sheriff's Office, pay is based on previous dispatch experience and specialty assignments. The Public Safety Telecommunicator is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. Provides callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Core competencies outline essential business and professional traits necessary to perform this job. These include promoting a diverse, culturally competent, and respectful workplace; demonstrating the ability to enter data into CRT while simultaneously talking; demonstrating the ability to operate CAD and radio console equipment; demonstrating the ability to speak and enunciate while maintaining order and calmness in stressful conditions; demonstrating the ability to handle situations firmly, courteously, and tactfully; demonstrating the ability to make rapid decisions and sound judgments in emergency situations; and demonstrating the ability to interpret and apply communication policies and procedures. Duties include answering a multi-line phone system, providing information, referral, or response as required to the public and public safety responders by applying extensive procedures and using sound judgment. Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance; process complaints and make appropriate referrals on a broad variety of public safety matters; identify, through appropriate and timely questioning of the caller, the nature of the problem; access and operate local and state database systems to verify information as requested; dispatch patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities; monitor weather broadcasts for emergency conditions so that proper preparations can be made; provide administrative public safety information; process warrants; and perform other related duties as assigned. This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clearly articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping, and pinching. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves the operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Incumbents function in a stressful environment in shifts that may include nights, weekends, and holidays. Operators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry, and sometimes disrespectful. The content and nature of many calls are traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.