FirstHealth Physician Group
Clinic Office Assistant
FirstHealth Physician Group, Hamlet, North Carolina, United States, 28345
Job Overview
Answers phones, routes calls and takes accurate messages. Demonstrates a sense of urgency relating to patients level of distress. Triages basic patient care needs generating a telephone encounter depending on the situation. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up-to-date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ). Responsibilities
Position Specific Competencies: In addition to the following essential position competencies, other competencies may be required to meet changing organization needs. Uses an appropriate problem-solving approach to plan services
Answers phones, routes calls and takes accurate messages. Demonstrates a sense of urgency relating to patients level of distress. Triages basic patient care needs generating a telephone encounter depending on the situation. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up-to-date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ). Identifies barriers to communications and/or learning and places them in Sticky Note (blue). Verifies insurance eligibility, scans insurance card, and photo ID. Checks patients in and out for visits in the appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes. Accurately and accordingly to policy, posts payments. Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month. Forwards requests for medical records to Release of Information Department. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager. Recognizes how fraud and abuse interplay into daily role. Assists as needed with any medications pre-authorization and/or appeals in timely and appropriate manner. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and/or provider.
Provides services with consideration of the recipients needs
Maintains work area in a neat organized manner. Secures patient information in desk drawers or folders. Secures all receipts, cash drawer, etc. under lock and key overnight and when away from work area. Locks computer system as needed when away from work desk to protect PHI for patients. Greets and directs patients and visitors in a com1eous manner, informing them of delays or changes in patient flow. Monitors the reception area to ensure patient comfort and prompt response to patient distress or concerns. Wears FH name badge and introduces self to patient as needed and required by the situation.
Uses equipment/supplies correctly
Maintains equipment in proper working order. Follow manufacturers manuals for care of office equipment. Notify manager of equipment failure. Maintains adequate supply of materials and forms. Use supplies conservatively. Keeps a neat orderly and safe work area.
Uses appropriate safety and infection control measures
Adheres to established infection control measures. Assures patient safety by following applicable patient safety goals.
Qualifications
The following, or equivalents, are the minimum requirements necessary to perform the essential functions of the position. Education/formal training/licensure/certifications/experience: Current BLS Prefer at least one year of clinical experience in Convenient Care, Urgent Care, Occupational Health, or Family Medicine.
Answers phones, routes calls and takes accurate messages. Demonstrates a sense of urgency relating to patients level of distress. Triages basic patient care needs generating a telephone encounter depending on the situation. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up-to-date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ). Responsibilities
Position Specific Competencies: In addition to the following essential position competencies, other competencies may be required to meet changing organization needs. Uses an appropriate problem-solving approach to plan services
Answers phones, routes calls and takes accurate messages. Demonstrates a sense of urgency relating to patients level of distress. Triages basic patient care needs generating a telephone encounter depending on the situation. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up-to-date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ). Identifies barriers to communications and/or learning and places them in Sticky Note (blue). Verifies insurance eligibility, scans insurance card, and photo ID. Checks patients in and out for visits in the appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes. Accurately and accordingly to policy, posts payments. Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month. Forwards requests for medical records to Release of Information Department. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager. Recognizes how fraud and abuse interplay into daily role. Assists as needed with any medications pre-authorization and/or appeals in timely and appropriate manner. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and/or provider.
Provides services with consideration of the recipients needs
Maintains work area in a neat organized manner. Secures patient information in desk drawers or folders. Secures all receipts, cash drawer, etc. under lock and key overnight and when away from work area. Locks computer system as needed when away from work desk to protect PHI for patients. Greets and directs patients and visitors in a com1eous manner, informing them of delays or changes in patient flow. Monitors the reception area to ensure patient comfort and prompt response to patient distress or concerns. Wears FH name badge and introduces self to patient as needed and required by the situation.
Uses equipment/supplies correctly
Maintains equipment in proper working order. Follow manufacturers manuals for care of office equipment. Notify manager of equipment failure. Maintains adequate supply of materials and forms. Use supplies conservatively. Keeps a neat orderly and safe work area.
Uses appropriate safety and infection control measures
Adheres to established infection control measures. Assures patient safety by following applicable patient safety goals.
Qualifications
The following, or equivalents, are the minimum requirements necessary to perform the essential functions of the position. Education/formal training/licensure/certifications/experience: Current BLS Prefer at least one year of clinical experience in Convenient Care, Urgent Care, Occupational Health, or Family Medicine.