Reward Gateway
Fulfillment Operations Specialist- Edenred US
Reward Gateway, Boston, Massachusetts, United States, 02108
Fulfillment Operations Specialist
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your role in our Mission We are seeking a dedicated fulfillment operations specialist who is responsible for overseeing all aspects of our transit smartcard programs. In this role, you will be responsible for adhering to strict financial controls and standards, working closely with their immediate supervisor, other department managers and directly with the transit authorities to ensure smooth and timely fulfillment of cards. Some of Your Responsibilities, Core Duties and Skills Will Include:
Responsibilities and Core Duties: Oversee the daily processing of replacement requests Oversee monthly fulfillment of SmartCard Transit related products Manage Transit Authority Product Offerings and pricing as needed Identify program and application improvements Interact with and resolve pre-tax participant issues Handle and log returns as needed Train (internal and external) audiences pertaining to program guidelines and requirements Support general operations and other department team members to meet mutual goals Process month fulfillment to be completed monthly Oversee credit processing and monthly reconciliation Skills: Able to search for and obtain information utilizing the internet and other available sources Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Experience and Physical Requirements:
Experience: Bachelor's degree A minimum of two years related experience Equivalent combination of education and experience will be considered Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times. May work at computer monitors for prolonged periods with danger of eye strain and muscle pain. The Interview Process:
Telephone interview with a member of the Talent Acquisition team 1st stage interview with the Senior Manager, Fulfilment Operations Final stage interview with a few members of the operations team Be comfortable. Be you. We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. About Reward Gateway
Reward Gateway is culture and client driven. We're obsessed with putting the 'Human' in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we've been right by the side of the world's most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people. The world's most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.
Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your role in our Mission We are seeking a dedicated fulfillment operations specialist who is responsible for overseeing all aspects of our transit smartcard programs. In this role, you will be responsible for adhering to strict financial controls and standards, working closely with their immediate supervisor, other department managers and directly with the transit authorities to ensure smooth and timely fulfillment of cards. Some of Your Responsibilities, Core Duties and Skills Will Include:
Responsibilities and Core Duties: Oversee the daily processing of replacement requests Oversee monthly fulfillment of SmartCard Transit related products Manage Transit Authority Product Offerings and pricing as needed Identify program and application improvements Interact with and resolve pre-tax participant issues Handle and log returns as needed Train (internal and external) audiences pertaining to program guidelines and requirements Support general operations and other department team members to meet mutual goals Process month fulfillment to be completed monthly Oversee credit processing and monthly reconciliation Skills: Able to search for and obtain information utilizing the internet and other available sources Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Experience and Physical Requirements:
Experience: Bachelor's degree A minimum of two years related experience Equivalent combination of education and experience will be considered Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times. May work at computer monitors for prolonged periods with danger of eye strain and muscle pain. The Interview Process:
Telephone interview with a member of the Talent Acquisition team 1st stage interview with the Senior Manager, Fulfilment Operations Final stage interview with a few members of the operations team Be comfortable. Be you. We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. About Reward Gateway
Reward Gateway is culture and client driven. We're obsessed with putting the 'Human' in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we've been right by the side of the world's most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people. The world's most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.