Customer Solutions Manager, Global Healthcare & Life Sciences Industries

Customer Solutions Manager (CSM)

We are seeking a Customer Solutions Manager (CSM) to join our Global Healthcare & Life Sciences (HCLS) Industries team to work with one or more of the largest healthcare industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer. We help large global HCLS organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within HCLS customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Are you passionate about shaping the future of the HCLS industry by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you. What Will You Do? You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating

that's why customers from the most successful startups to global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Key Job Responsibilities

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers. Customer Facing Responsibilities

Drive and Support Cloud Adoption Plan: Working with both the customer and various AWS teams including the Customer Account team, Service teams, Professional Services, Training and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps. Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of: Adoption: To support customer business goals and to advance the customer's cloud adoption. This includes defining key milestones, removing blockers and implementing processes to accelerate workload migrations Enablement: To drive customers' People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of AWS Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments. Deliver Training Across The Organization: CSMs work with the customer organization and other AWS groups (e.g. AWS Training, ProServe) to establish a train the trainer program, train the trainers and leverage internal AWS resources to deliver training across the customer organization at scale. About the Team

AWS for Healthcare & Life Sciences Solutions Library:

https://aws.amazon.com/health/?nc2=h_ql_sol_ind_hcl Basic Qualifications

5+ years of driving technology initiatives including 2+ years of customer-facing experience delivering technology programs. Bachelor's degree or equivalent practical experience Preferred Qualifications

Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers. Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment Technically proficient, able to learn new tools, services, and concepts quickly AWS Certification(s) with experience implementing AWS and/or other cloud services Versed in Software DevOps and Cloud Operating Models Experience working within a public cloud sales organization MBA degree or equivalent SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience Experience in working with Healthcare & Life Sciences industry customers Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit