Clearance Jobs
Customer Solutions Manager, US FED NATSEC
Clearance Jobs, Herndon, Virginia, United States, 20170
Customer Solutions Manager
Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission? Amazon Web Services is seeking a Customer Solutions Manager to support our Intelligence Community customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in the Intelligence Community. Your responsibilities will include supporting an AI/ML portfolio with a focus on project management, customer engagement, and thought leadership. Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. This includes collaborating across AWS, and engaging with customers and prime contractors to influence and accelerate adoption, and developing overall business strategies. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities include: Working with organizations in all stages of their cloud adoption Identifying and accelerating the customer's realization of value throughout the cloud lifecycle Helping customers achieve organizational cloud readiness, cloud fluency, and cloud skills Establishing and maturing operating models to drive scale and long-term success Operating independently from others on your team to keep up with varying demands Addressing key gaps which could benefit both internally and externally with customers A day in the life of a Customer Solutions Manager includes: Engaging with customers, partners, internal AWS teams, and services Applying technical, business, and program management expertise to solve complex technology problems Defining opportunities and understanding associated business and technical risks Influencing technical stakeholders and partnering with cross-functional teams Managing and delivering business and technology projects Serving as the customer's cloud journey coach and evangelizing customer needs to AWS leadership To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use. Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment. This position may require 10%-15% travel dependent on geo and time of year. About the team: Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud. They dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys. Guided by facts and data, they inform priorities and influence the customer, AWS service, best practice, and industry solution opportunities. They focus on excellence, bringing clarity to complexity and enabling experience-based learning and iterative approaches to demonstrate results and value. Why AWS: Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony, inclusive team culture, and continuous mentorship and career growth. Basic qualifications: 5+ years of leading large-scale, technical or engineering programs 2+ years of customer-facing work Bachelor's degree in science, technology, engineering, math, business or equivalent Experience leading technical and non-technical transformation project teams Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred qualifications: PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations . Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits .
Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission? Amazon Web Services is seeking a Customer Solutions Manager to support our Intelligence Community customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in the Intelligence Community. Your responsibilities will include supporting an AI/ML portfolio with a focus on project management, customer engagement, and thought leadership. Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. This includes collaborating across AWS, and engaging with customers and prime contractors to influence and accelerate adoption, and developing overall business strategies. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities include: Working with organizations in all stages of their cloud adoption Identifying and accelerating the customer's realization of value throughout the cloud lifecycle Helping customers achieve organizational cloud readiness, cloud fluency, and cloud skills Establishing and maturing operating models to drive scale and long-term success Operating independently from others on your team to keep up with varying demands Addressing key gaps which could benefit both internally and externally with customers A day in the life of a Customer Solutions Manager includes: Engaging with customers, partners, internal AWS teams, and services Applying technical, business, and program management expertise to solve complex technology problems Defining opportunities and understanding associated business and technical risks Influencing technical stakeholders and partnering with cross-functional teams Managing and delivering business and technology projects Serving as the customer's cloud journey coach and evangelizing customer needs to AWS leadership To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use. Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment. This position may require 10%-15% travel dependent on geo and time of year. About the team: Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud. They dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys. Guided by facts and data, they inform priorities and influence the customer, AWS service, best practice, and industry solution opportunities. They focus on excellence, bringing clarity to complexity and enabling experience-based learning and iterative approaches to demonstrate results and value. Why AWS: Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony, inclusive team culture, and continuous mentorship and career growth. Basic qualifications: 5+ years of leading large-scale, technical or engineering programs 2+ years of customer-facing work Bachelor's degree in science, technology, engineering, math, business or equivalent Experience leading technical and non-technical transformation project teams Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred qualifications: PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations . Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits .