Pendry Park City
Assistant Front Office Manager
The Assistant Manager Front Office is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Job duties include; although are not limited to: Supporting the department operation and providing direct service to guests as needed, leading by example Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times Assisting in creating and implementing profit and flow-through enhancing strategies and programs Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings Supporting the hotel's life-safety systems and being prepared at all times for emergency situations Qualifications: Bachelor's Degree required Minimum of four (4) years' experience in customer service Two (2) to three (3) years of hotel supervisory experience Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur Luxury hotel experience strongly preferred Knowledge and experience in using Birchstreet, HotSOS and Rex preferred Physical Requirements: Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. The pay scale for Assistant Front Office Manager is $68,600 to $79,130. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Assistant Manager Front Office is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Job duties include; although are not limited to: Supporting the department operation and providing direct service to guests as needed, leading by example Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times Assisting in creating and implementing profit and flow-through enhancing strategies and programs Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings Supporting the hotel's life-safety systems and being prepared at all times for emergency situations Qualifications: Bachelor's Degree required Minimum of four (4) years' experience in customer service Two (2) to three (3) years of hotel supervisory experience Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur Luxury hotel experience strongly preferred Knowledge and experience in using Birchstreet, HotSOS and Rex preferred Physical Requirements: Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. The pay scale for Assistant Front Office Manager is $68,600 to $79,130. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.