NYC Jobs
Operations Communication Specialist
The New York City Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City's Medallion (Yellow) taxi cabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles. Combined, TLC regulates industries that are responsible for over 1,000,000 trips each day. The TLC's role is to ensure that each passenger's riding experience is safe, comfortable and convenient, and that TLC-licensed drivers are driving safely. Central communications is an integral part of all field operations. Radio Operators are responsible for information gathering, prioritizing and dispatching calls on an ongoing basis utilizing a computerized base station. Operators will be required to perform vehicle license checks utilizing information from TAMIS, TLC's database, and the Department of Motor Vehicle's database and relay this information back to the field units. Operators will also be responsible for maintaining the activity log for their particular channel and for logging all incoming calls from field units and any and all emergency calls. Important Note: Interested candidates must have taken and passed the Operations Communications Specialist civil service exam. Minimum Qualifications: 1. Six months of full-time satisfactory experience operating two-way radio equipment involving the extensive receiving, logging and sending or radio transmissions in English (Citizen Band radio experience is not acceptable); or 2. Six months of full-time satisfactory experience as a telephone dispatcher involving the extensive receiving, logging and sending of messages in English (telephone operator experience is not acceptable). Special Note To be eligible for placement in Assignment Level II, individuals must have at least two years of experience in Assignment Level I. Preferred Skills: Important Note: Interested candidates must have taken and passed the Operations Communications Specialist civil service exam. One year of experience dealing with the public, including the obtaining of information from persons. Must have a clear, strong speaking voice. Must be computer literate. Able to keep detailed notes. Able to work under pressure and multitask. Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The New York City Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City's Medallion (Yellow) taxi cabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles. Combined, TLC regulates industries that are responsible for over 1,000,000 trips each day. The TLC's role is to ensure that each passenger's riding experience is safe, comfortable and convenient, and that TLC-licensed drivers are driving safely. Central communications is an integral part of all field operations. Radio Operators are responsible for information gathering, prioritizing and dispatching calls on an ongoing basis utilizing a computerized base station. Operators will be required to perform vehicle license checks utilizing information from TAMIS, TLC's database, and the Department of Motor Vehicle's database and relay this information back to the field units. Operators will also be responsible for maintaining the activity log for their particular channel and for logging all incoming calls from field units and any and all emergency calls. Important Note: Interested candidates must have taken and passed the Operations Communications Specialist civil service exam. Minimum Qualifications: 1. Six months of full-time satisfactory experience operating two-way radio equipment involving the extensive receiving, logging and sending or radio transmissions in English (Citizen Band radio experience is not acceptable); or 2. Six months of full-time satisfactory experience as a telephone dispatcher involving the extensive receiving, logging and sending of messages in English (telephone operator experience is not acceptable). Special Note To be eligible for placement in Assignment Level II, individuals must have at least two years of experience in Assignment Level I. Preferred Skills: Important Note: Interested candidates must have taken and passed the Operations Communications Specialist civil service exam. One year of experience dealing with the public, including the obtaining of information from persons. Must have a clear, strong speaking voice. Must be computer literate. Able to keep detailed notes. Able to work under pressure and multitask. Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.