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Samsung

Senior Quality Assurance Engineer

Samsung, Plano, Texas, United States, 75023

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Senior H/W QA Engineer

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. Samsung Electronics America is seeking a qualified Senior H/W QA Engineer who has experience with managing, troubleshooting, re-production of defect and tracking wireless products' HW performances. SEA environment is fast paced so ability to prioritize, be flexible and react quickly is a must. This position will interface with cross-functional teams and operators to provide engineering support for the new wireless product development, validation of new features and technologies, spanning from initial stage to the lab entry phase through product launch. This role will conduct failure analysis of devices to identify root causes, improve product reliability, and ensure quality standards. The individual will primarily focus on analyzing pre/post-launch Samsung mobile products. Role and Responsibilities

Conduct pre and post launch device failure analysis, lead root cause discoveries, and generate issue resolutions Provide detailed analysis and reports to R&D, making recommendations to enhance product quality and performance Evaluate product designs and introduce process and tools that improve customer experience, unlock efficiencies, and elevate quality standards Serve as a two-way communication bridge between customers and internal teams to verify wide scope quality issues, causes, and solutions across device hardware, software, components, processes, etc. Investigate and capture various system logs and assist in R&D debugging of both SW and HW Serve as technical expert and point of contact to client, R&D, 3rd party lab representatives, contractors, and teammates Communicate effectively and convey strong value propositions that convince and drive alignment across internal and external leadership Project manage; set goals and objectives, manage resources, make decisions, delegate tasks, plan and organize assignments, set project timelines, and ensure project success. Skills and Qualifications

Bachelors degree with a minimum 5 years related experience Proven experience with field data analysis and return/defect data tracking Able to analyze issues from both HW and SW perspectives. Able to drive quality improvement initiatives across teams Comfortable presenting complex findings and recommendations to executive leadership levels Not only strong HW analysis skills, but also a solid understanding of SW behavior and its interaction with hardware components. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.