Community Forward SF
Guest Service Specialist Coronado Hotel/ Eddy Street Apartments 32 hours
Community Forward SF, San Francisco, California, United States, 94102
Guest Services Specialist
Program: Coronado Hotel and Eddy Street Apartments Location: 373 Ellis St. and 425 Eddy St. San Francisco Reports To: Property Operations Manager Status: Non-exempt, Union Wage: $23.70/hour Hours: Sa-Tu, 3pm-11pm Job Summary
Guest Services Specialists (GSS) provide culturally appropriate, trauma-informed services to residents of the Coronado Hotel (CH). GSS are frontline responders and are responsible for the daily operations of the building. They support guests' health, safety, and well-being, and provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving standing, walking, bending, and stooping. Essential Job Functions
Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco. Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals. Ensure that residents are treated with dignity and respect and that their physical, psychological, and emotional needs are adequately met while residing at the facility. Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed. Monitor, verify identification, and log all visitors to the building to provide privacy and security. Maintain visitor log. Respond effectively in the moment to resident needs and requests. Answer incoming phone calls and relay messages to CFSF staff and CH residents. In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve program services. Assist in maintaining the cleanliness of the facility. Adhere to established policies and procedures. Attend trainings and meetings as needed. Other related duties as assigned. Background & Experience
High school diploma or G.E.D. Previous experience working in affordable housing or lived experience in affordable housing. Previous experience working with the unhoused community. Ability to work both independently and cooperatively. Ability to effectively de-escalate conflict Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression. Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities. Ability to write and speak effectively. CPR and first aid certification required within 90 days of hire. TB clearance and proof of COVID-19 vaccination within 7 days of hire. Preferred Qualifications
Multicultural, multilingual Passion for working with at-risk client populations Lived experience with homelessness and/or other systems of oppression Strong self-awareness, cultural humility, and commitment to personal praxis. Good organizational skills Good written and oral communication skills Knowledge of San Francisco community resources and neighborhoods Physical Requirements
Frequently required to complete tasks in an environment where interruptions may be constant and background noise is present. Ability to move throughout buildings including stairs. Must be able to stand, walk, and sit as needed throughout the day for extended periods of time. Must be able to lift up to 20 pounds.
Program: Coronado Hotel and Eddy Street Apartments Location: 373 Ellis St. and 425 Eddy St. San Francisco Reports To: Property Operations Manager Status: Non-exempt, Union Wage: $23.70/hour Hours: Sa-Tu, 3pm-11pm Job Summary
Guest Services Specialists (GSS) provide culturally appropriate, trauma-informed services to residents of the Coronado Hotel (CH). GSS are frontline responders and are responsible for the daily operations of the building. They support guests' health, safety, and well-being, and provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving standing, walking, bending, and stooping. Essential Job Functions
Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco. Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals. Ensure that residents are treated with dignity and respect and that their physical, psychological, and emotional needs are adequately met while residing at the facility. Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed. Monitor, verify identification, and log all visitors to the building to provide privacy and security. Maintain visitor log. Respond effectively in the moment to resident needs and requests. Answer incoming phone calls and relay messages to CFSF staff and CH residents. In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve program services. Assist in maintaining the cleanliness of the facility. Adhere to established policies and procedures. Attend trainings and meetings as needed. Other related duties as assigned. Background & Experience
High school diploma or G.E.D. Previous experience working in affordable housing or lived experience in affordable housing. Previous experience working with the unhoused community. Ability to work both independently and cooperatively. Ability to effectively de-escalate conflict Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression. Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities. Ability to write and speak effectively. CPR and first aid certification required within 90 days of hire. TB clearance and proof of COVID-19 vaccination within 7 days of hire. Preferred Qualifications
Multicultural, multilingual Passion for working with at-risk client populations Lived experience with homelessness and/or other systems of oppression Strong self-awareness, cultural humility, and commitment to personal praxis. Good organizational skills Good written and oral communication skills Knowledge of San Francisco community resources and neighborhoods Physical Requirements
Frequently required to complete tasks in an environment where interruptions may be constant and background noise is present. Ability to move throughout buildings including stairs. Must be able to stand, walk, and sit as needed throughout the day for extended periods of time. Must be able to lift up to 20 pounds.