Parking Management Company
Lead Valet Parking Supervisor - San Antonio, TX
Parking Management Company, San Antonio, Texas, United States, 78299
Guest Service Coordinator
The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. The primary objective is to support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC's service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties and responsibilities include: operational support, guest service and issue resolution, team appearance and compliance, communication and leadership, equipment and supplies, tip and payroll oversight, safety and risk management, and team support. Schedule: Work 40+ hours on-site at assigned accounts. Additional responsibilities include performing other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Qualifications
Knowledge, skills, and abilities include competency/qualifications, education/experience, certificates and licenses, hospitality, customer service and communication, organizational support and adaptability, dependability and safety, managing people, work environment, physical demands, and cell phone use. About Parking Management Company (PMC): PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. Pay transparency, additional compensation and benefits, employee at will, fair labor standards act, employee leave, equal employment opportunity, ADA and equal employment opportunity compliance.
The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. The primary objective is to support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC's service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction. Duties and responsibilities include: operational support, guest service and issue resolution, team appearance and compliance, communication and leadership, equipment and supplies, tip and payroll oversight, safety and risk management, and team support. Schedule: Work 40+ hours on-site at assigned accounts. Additional responsibilities include performing other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time. Qualifications
Knowledge, skills, and abilities include competency/qualifications, education/experience, certificates and licenses, hospitality, customer service and communication, organizational support and adaptability, dependability and safety, managing people, work environment, physical demands, and cell phone use. About Parking Management Company (PMC): PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. Pay transparency, additional compensation and benefits, employee at will, fair labor standards act, employee leave, equal employment opportunity, ADA and equal employment opportunity compliance.