National Cooperative Bank
Banking - Customer Service Representative
National Cooperative Bank, Hillsboro, Oregon, United States
Customer Service Representative
The purpose of this job is to serve customers by completing account transactions accurately at the teller line while providing quality customer service in a professional and courteous manner, serving as an advocate of the Bank, promoting the Bank's product and services and overall NCB Brand. This position may also require front desk coverage for daily operations. The NC00 and NC01 profiles are used in the Retail Teller Branch Teller Line operations of NCB. This profile has a cash drawer and does contain the transaction express function for standard deposit and loan transactions or bank check issuance. This profile doesn't contain new account origination.
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services. Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency Imaging and QC of scanned documents Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter Maintains customer confidence and protects bank operations by keeping information confidential Contributes to team effort by accomplishing related results as needed in projects and assignments Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties Complete all assigned training modules and continued education with passing scores before the deadline. Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%
Minimum Qualifications:
High School diploma required Specialized training in related field desirable Prior banking, cash handling or accounting experience is desirable Superior customer service Excellent communication skills both written and verbal Customer oriented approach to handling problems Attention to detail Knowledgeable computer skills
Job Type: Full-time
Expected hours: 40 per week
Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Experience: Banking: 1 year (Preferred) Cash handling: 1 year (Required)
Work Location: In person
The purpose of this job is to serve customers by completing account transactions accurately at the teller line while providing quality customer service in a professional and courteous manner, serving as an advocate of the Bank, promoting the Bank's product and services and overall NCB Brand. This position may also require front desk coverage for daily operations. The NC00 and NC01 profiles are used in the Retail Teller Branch Teller Line operations of NCB. This profile has a cash drawer and does contain the transaction express function for standard deposit and loan transactions or bank check issuance. This profile doesn't contain new account origination.
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services. Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency Imaging and QC of scanned documents Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter Maintains customer confidence and protects bank operations by keeping information confidential Contributes to team effort by accomplishing related results as needed in projects and assignments Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties Complete all assigned training modules and continued education with passing scores before the deadline. Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%
Minimum Qualifications:
High School diploma required Specialized training in related field desirable Prior banking, cash handling or accounting experience is desirable Superior customer service Excellent communication skills both written and verbal Customer oriented approach to handling problems Attention to detail Knowledgeable computer skills
Job Type: Full-time
Expected hours: 40 per week
Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Experience: Banking: 1 year (Preferred) Cash handling: 1 year (Required)
Work Location: In person