Netpace
dditional Client Notes: Salary depends on experience. Personality and how they interview will be a significant factor in the interview, obviously, since the dispatcher is a primary face to the client. A reasonable total compensation (salary + bonus + profit sharing) range in our industry and region for a dispatch hire would be $50K - $70K. Someone with minimal or no dispatch experience would be at the bottom end of that range. I'm not interested in someone with no dispatch experience. Someone with some dispatch experience in a different field would need significant training for HVAC. They would probably start in the low to mid-$50's. Someone with significant residential HVAC dispatch experience would be slightly better; might be close to $60K. Someone with significant commercial HVAC service dispatch experience would probably be somewhere between $64K-$70K. WESTERN ALLIED CORPORATION HVAC Service Dispatcher Location: Santa Fe Springs, CA | Full-Time | In-Office Western Allied Corporation is looking for a highly organized and service-oriented HVAC Dispatcher to join our fast-paced Service Department. As part of a collaborative dispatch team, you'll be responsible for scheduling and dispatching technicians using our cloud-based service management software. You'll play a key role in coordinating emergency and scheduled service work while ensuring smooth communication between our field techs, customers, and office staff. What You'll Do: Serve as the first point of contact for incoming service calls-emergency, scheduled maintenance, and quoted work Prioritize and dispatch HVAC service technicians based on urgency, location, and availability Maintain and monitor technician schedules to ensure timely service delivery Communicate effectively with techs in the field, providing job details and updates Issue and manage purchase orders for parts needed to complete service calls Track part deliveries and coordinate scheduling once parts are received ccurately document service activity within our software platform, BuildOps Collaborate daily with the billing, sales, and purchasing teams to support seamless operations Deliver excellent customer service with professionalism and a proactive mindset What We're Looking For: Previous experience dispatching in a fast-paced service environment (HVAC preferred) Strong multitasking and organizational skills; you thrive under pressure Excellent interpersonal and communication skills-verbal and written Comfort using dispatching software (BuildOps experience is a plus) Familiarity with HVAC systems, terminology, and service processes is a bonus Proven ability to work well in a team and adapt to shifting priorities customer-focused attitude and commitment to getting the job done right Why Western Allied? We're a family-oriented mechanical contractor with 65 years of service in Southern California. We value efficiency, innovation, and collaboration. You'll be joining a team with a proven track record that's continuing to modernize operations and committed to delivering top-tier service to our clients.