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CBIZ

National Resource Management Director

CBIZ, Cleveland

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FS163
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

Status Category:
Full-Time
Exempt/Non-Exempt:
Exempt
Job Code:
FS163
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Essential Functions & Primary Duties:

  • Drive activities to hit utilization targets across practice groups (Audit, Tax and Advisory)
  • Oversee day-to-day operations of the RM team and the use of the scheduling software’s
  • Meet productivity standards for individuals and practice groups
  • Reports to the National Financial Services Operations Leader
Resource Management Operations
  • Lead the organization from current state to RM as a strategic discipline
  • Lead efforts to drive the creation and adoption of consistent business practices
  • Capacity based budgeting/Forecasting
  • Cross-office sharing of resources
  • Documenting and measuring process effectiveness (utilization %, scheduled to actual, scheduled to budgeted, employee retention rates, etc.)
  • Manage vendor relationships, optimize the process of vendor support for application development and reporting for resource management solutions.
  • Establish and oversee reporting for use in individual Scorecards to measure performance
Business Analysis
  • Understand and influence staffing to achieve proper leverage and pricing goals
  • Expert knowledge of practice groups
  • Quickly recognize and act upon business trends on a daily/weekly/monthly basis
  • Diagnose problems and identify and drive appropriate solutions, striking the right balance between speed/flexibility and process consistency
Communication / Collaboration
  • Lead the RM team’s collaboration with HR linking individual career goals with appropriate workforce planning
  • Close coordination with recruiting resources to properly project staffing needs at all levels
  • Work with Regional and Service Line resource management teams to understand staffing trends (including surpluses and shortages) and provide recommendations to optimize utilization and leverage
  • Design and oversee implementation of system to capture and maintain staff skills’ profiles
  • Close coordination with offshoring to maintain proper mix of onshoring/offshoring
  • Managing relationships with contract/contingent labor vendors, etc.
  • Collaborate with all other functional and service lines to achieve overall business goals
Business and HR Responsibilities
  • Oversee the professional development of a team of direct reports
  • Oversee connections with Resource Managers embedded in local office and practice groups
Candidate Attributes
  • Ability to use technology (analytical tools, Professional Services Automation and resource management software)
  • Adaptable and able to thrive in ambiguous work situations
  • Conflict-resolution and problem-solving skills,
  • Ability to influence others and move toward a common vision or goal
  • Must possess critical thinking, analytical and forecasting skills
  • Interpersonal interaction skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground)
  • Must be equally comfortable as both a strategic team member and as a hands-on contributor
Preferred Qualifications:
  • Extensive knowledge of operations within the accounting firm industry
  • Experience with and knowledge of change management principles, methodologies and tools
  • Previous experience as a project/resource/HR manager
Minimum Qualifications:
  • Bachelor’s degree in human resource management, business management or a related field
  • 10+ years of relevant work experience
  • 5+ years relevant work experience in a Resource Management environment
  • Ability to travel as required by business
CBIZ.Jobs Category: Corporate
REASONABLE ACCOMMODATION
If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to
EQUAL OPPORTUNITY EMPLOYER
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit
Notice to Third-Party Agencies
CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing
  • Industries

    Business Consulting and Services

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