Community Health Systems
We are seeking a dedicated ServiceNow Developer with a strong focus on CMDB and Discovery to support the implementation, enhancement, and operational stability of our Configuration Management Database and related discovery/integration processes. The ideal candidate will have hands-on experience configuring ServiceNow Discovery, managing CI data, and aligning with the Common Service Data Model (CSDM) to ensure accurate, trusted, and actionable data within the platform.
This role will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.
Key Responsibilities:
Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
Manage and optimize CMDB class structures, CI relationships, and reconciliation rules
Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)
Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data
Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs
Assist with Service Mapping and infrastructure dependency modeling as needed
Participate in audits, compliance reviews, and service lifecycle management processes
Support CMDB-related KPIs and dashboard development
Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components
Required Qualifications:
3+ years of hands-on ServiceNow development experience, including CMDB and Discovery
Experience deploying and managing MID Servers, credentials, and discovery probes/patterns
Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management
Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs
Familiarity with networking concepts, infrastructure components, and virtualization technologies
Experience with troubleshooting discovery issues, logs, and CI reconciliation
ServiceNow Certified System Administrator (CSA)
Strong analytical, documentation, and communication skills
Preferred Qualifications:
ServiceNow Discovery and CMDB certifications
Experience with Service Mapping, Event Management, or ITOM Visibility
Familiarity with data normalization, transformation maps, and reconciliation processes
Knowledge of asset lifecycle and ITAM integration points
Exposure to hybrid cloud environments and third-party integration platforms
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
This role will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.
Key Responsibilities:
Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
Manage and optimize CMDB class structures, CI relationships, and reconciliation rules
Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)
Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data
Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs
Assist with Service Mapping and infrastructure dependency modeling as needed
Participate in audits, compliance reviews, and service lifecycle management processes
Support CMDB-related KPIs and dashboard development
Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components
Required Qualifications:
3+ years of hands-on ServiceNow development experience, including CMDB and Discovery
Experience deploying and managing MID Servers, credentials, and discovery probes/patterns
Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management
Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs
Familiarity with networking concepts, infrastructure components, and virtualization technologies
Experience with troubleshooting discovery issues, logs, and CI reconciliation
ServiceNow Certified System Administrator (CSA)
Strong analytical, documentation, and communication skills
Preferred Qualifications:
ServiceNow Discovery and CMDB certifications
Experience with Service Mapping, Event Management, or ITOM Visibility
Familiarity with data normalization, transformation maps, and reconciliation processes
Knowledge of asset lifecycle and ITAM integration points
Exposure to hybrid cloud environments and third-party integration platforms
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.