Walden University
Job Description
Opportunity at a Glance
The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.
Responsibilities
Work closely with business teams to understand business processes and translate those processes into application workflows.
Assist with implementation testing and projects.
Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
Manage the development of knowledge base tools, processes, and workflows
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
Ensures that all accounts are created accurately and within a timely manner.
Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
Definition and creation of business rules
Incident monitoring and reporting
Data management and report creation
Assist with case audits
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
Maintain interface documentation
Act as point of contact for business users
Work with product vendor to resolve application issues as needed.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.
Qualifications: Qualifications
Bachelor's Degree or comparable technical experience.
1+ years of IT System Administration experience.
Experience troubleshooting Salesforce related issues.
Experience gathering business requirements.
Excellent oral/written communications skills.
Ability to work in a team environment with multiple organizations.
Knowledge in Microsoft windows and Office products.
Ability to work independently in a fast-paced environment.
Working knowledge of web base technologies.
Additional Information
_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:_
Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
_12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits. _
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Opportunity at a Glance
The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.
Responsibilities
Work closely with business teams to understand business processes and translate those processes into application workflows.
Assist with implementation testing and projects.
Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
Manage the development of knowledge base tools, processes, and workflows
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
Ensures that all accounts are created accurately and within a timely manner.
Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
Definition and creation of business rules
Incident monitoring and reporting
Data management and report creation
Assist with case audits
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
Maintain interface documentation
Act as point of contact for business users
Work with product vendor to resolve application issues as needed.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.
Qualifications: Qualifications
Bachelor's Degree or comparable technical experience.
1+ years of IT System Administration experience.
Experience troubleshooting Salesforce related issues.
Experience gathering business requirements.
Excellent oral/written communications skills.
Ability to work in a team environment with multiple organizations.
Knowledge in Microsoft windows and Office products.
Ability to work independently in a fast-paced environment.
Working knowledge of web base technologies.
Additional Information
_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:_
Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
_12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits. _
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation