Vaco
About the Role
This is a hands-on, onsite role supporting a 1000-user organization, including over 800 Windows and 1000 iOS devices, as we scale through mergers and acquisitions and transition to a cloud-first infrastructure.
Your Responsibilities
Provide
Level 2 support
across Service Desk and Infrastructure operations
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripherals
Support and maintain
Office 365 ,
Active Directory ,
Exchange 2019 , and endpoint protection systems
Assist in user onboarding/offboarding, including identity and access management via
Entra ID ,
Cisco Duo , and related tools
Manage tickets and escalate issues appropriately within the IT team
Participate in IT projects, including infrastructure consolidation and cloud-first deployments
Core Technologies You'll Work With
Microsoft Office 365 / Entra ID
Active Directory / Exchange 2019
Mimecast
Cisco Duo
Microsoft Hyper-V
SentinelOne / CrowdStrike
This is a hands-on, onsite role supporting a 1000-user organization, including over 800 Windows and 1000 iOS devices, as we scale through mergers and acquisitions and transition to a cloud-first infrastructure.
Your Responsibilities
Provide
Level 2 support
across Service Desk and Infrastructure operations
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripherals
Support and maintain
Office 365 ,
Active Directory ,
Exchange 2019 , and endpoint protection systems
Assist in user onboarding/offboarding, including identity and access management via
Entra ID ,
Cisco Duo , and related tools
Manage tickets and escalate issues appropriately within the IT team
Participate in IT projects, including infrastructure consolidation and cloud-first deployments
Core Technologies You'll Work With
Microsoft Office 365 / Entra ID
Active Directory / Exchange 2019
Mimecast
Cisco Duo
Microsoft Hyper-V
SentinelOne / CrowdStrike