UNC Health Care
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
UNC Health’s Care Access team is seeking a Program Manager to lead its enterprise-wide Referrals Program. The HCS Program Manager will provide oversight, strategy and management of system referral solutions aimed at enhancing and streamlining referral processes and tools for providers, schedulers and patients.
Referrals Program Manager is responsible for overseeing the day-to-day activities of the Referrals Program including system design of ambulatory referrals, referral workqueues, provider preference lists, referral key performance indicators (KPIs), and referral interoperability initiatives.
The Referrals Program serves as the bridge between clinic and access operational partners and Information Services Division (ISD) teams. Additional duties include program development, project management, KPI metric analysis, problem resolution, personnel management, and performance improvement.
An ideal candidate has strong project and program management skills, experience working with referrals, and is adept at navigating conversations with physicians and operational leaders.
Responsibilities:
Referrals Program Management:
Serves as a member of the UNC Care Access team leading referrals program management, development and strategy. Responsible for driving operational success of the referrals program and key contributor to development of strategies to address changing market conditions, increased demand for services and capacity constraints. Ensures enterprise-wide referrals meet system standards and referral workqueues are designed and managed according to system policies. Works collaboratively with access and operational partners and ISD to assess and provide recommendations for referral optimization requests.
Technology and Analytics:
Provide operational oversight of referrals KPIs and dashboards. Ensure access and operational leaders have tools to manage referral workqueues, including aging referrals. This position requires skill and expertise in referral management, quality measures, analytics, and quality improvement initiatives and strategies including an in-depth working knowledge and expertise in Epic@UNC (Cadence, Ambulatory, MyChart).
Leadership:
The program manager is responsible for the leadership and supervision of a team that works with operational, clinical and ISD partners to design and implement referrals tools and workflows. Participates in the evaluation of new technologies that will enhance referral workflows and create efficiencies. Cultivates a culture of innovation by promoting creative thinking, proactively identifying emerging trends, and fostering collaboration among cross functional teams.
Leading Change:
Leads people toward meeting the organization's vision, mission, and goals. Ensures that departmental goals match those of the organization and that resources are allocated to meet priorities. Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. Articulates common goals and communicates how individual roles contribute to team success. Proactively assesses the need for change and obtains resources to implement change initiatives. Communicates effectively and appropriately. Takes action to ensure that referrals program teammates fully understand their roles, responsibilities and performance standards/expectations and provides ongoing feedback and support. Treats everyone in a manner that demonstrates fairness and consistency. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
Other Information
Other information:
Education Requirements:
● Bachelor’s degree (preferably in accounting, Business Administration, Finance, Health Administration, or related field)
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Five (5) years of program/project management experience required. Supervisory experience preferred.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Svc Integration
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $44.12 - $63.42 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
UNC Health’s Care Access team is seeking a Program Manager to lead its enterprise-wide Referrals Program. The HCS Program Manager will provide oversight, strategy and management of system referral solutions aimed at enhancing and streamlining referral processes and tools for providers, schedulers and patients.
Referrals Program Manager is responsible for overseeing the day-to-day activities of the Referrals Program including system design of ambulatory referrals, referral workqueues, provider preference lists, referral key performance indicators (KPIs), and referral interoperability initiatives.
The Referrals Program serves as the bridge between clinic and access operational partners and Information Services Division (ISD) teams. Additional duties include program development, project management, KPI metric analysis, problem resolution, personnel management, and performance improvement.
An ideal candidate has strong project and program management skills, experience working with referrals, and is adept at navigating conversations with physicians and operational leaders.
Responsibilities:
Referrals Program Management:
Serves as a member of the UNC Care Access team leading referrals program management, development and strategy. Responsible for driving operational success of the referrals program and key contributor to development of strategies to address changing market conditions, increased demand for services and capacity constraints. Ensures enterprise-wide referrals meet system standards and referral workqueues are designed and managed according to system policies. Works collaboratively with access and operational partners and ISD to assess and provide recommendations for referral optimization requests.
Technology and Analytics:
Provide operational oversight of referrals KPIs and dashboards. Ensure access and operational leaders have tools to manage referral workqueues, including aging referrals. This position requires skill and expertise in referral management, quality measures, analytics, and quality improvement initiatives and strategies including an in-depth working knowledge and expertise in Epic@UNC (Cadence, Ambulatory, MyChart).
Leadership:
The program manager is responsible for the leadership and supervision of a team that works with operational, clinical and ISD partners to design and implement referrals tools and workflows. Participates in the evaluation of new technologies that will enhance referral workflows and create efficiencies. Cultivates a culture of innovation by promoting creative thinking, proactively identifying emerging trends, and fostering collaboration among cross functional teams.
Leading Change:
Leads people toward meeting the organization's vision, mission, and goals. Ensures that departmental goals match those of the organization and that resources are allocated to meet priorities. Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. Articulates common goals and communicates how individual roles contribute to team success. Proactively assesses the need for change and obtains resources to implement change initiatives. Communicates effectively and appropriately. Takes action to ensure that referrals program teammates fully understand their roles, responsibilities and performance standards/expectations and provides ongoing feedback and support. Treats everyone in a manner that demonstrates fairness and consistency. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
Other Information
Other information:
Education Requirements:
● Bachelor’s degree (preferably in accounting, Business Administration, Finance, Health Administration, or related field)
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Five (5) years of program/project management experience required. Supervisory experience preferred.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Svc Integration
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $44.12 - $63.42 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.