Milwaukee Tool
Service Support Representative
Location:
Greenwood, IN Hours:
8:00a-430p Position Summary: The Service Support Representative plays a key role in delivering exceptional support related to repair services. This individual is responsible for managing customer inquiries, coordinating repair-related processes, and ensuring efficient, accurate, and timely solutions that meet customer needs. This position requires a customer service mindset, strong communication skills, and the ability to work cross functionally with internal teams. Key Responsibilities: Respond professionally and promptly to customer inquiries via phone and email. Provide accurate information regarding products, services, repair procedures, and pricing. Utilize active listening skills to identify root causes of customer concerns and provide effective solutions. Manage all repair related activities including, but not limited to, will calls, scrap notices, service quotes, warranty denials, and pricing. Achieve and maintain daily performance targets in line with departmental KPIs. Collaborate cross functionally with internal teams to resolve customer issues efficiently, aiming for first contact resolution. Apply de-escalation techniques and maintain professionalism in challenging customer service situations. Escalate complex or sensitive issues to the Team Lead, Supervisor, or Manager as appropriate. Maintain accurate documentation of customer interactions in internal systems. Continuously build product and process knowledge to support evolving customer needs. Qualifications: High school diploma or equivalent required; additional education or certification in customer service or business administration is a plus. 1-2 years of experience in a customer support or service operations role preferred. Exceptional verbal and written communication skills. Strong interpersonal skills with the ability to work effectively in both independent and team-oriented environments. Proven ability to prioritize tasks, manage time effectively, and handle multiple competing demands. High attention to detail with strong organizational and analytical skills. Demonstrated ability to resolve customer complaints efficiently and professionally. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Oracle, OnePoint, Korber, Connect+, GenesysCloud preferred. Familiarity with internal service standards, warranty processes, and repair workflows.
Milwaukee Tool is an equal opportunity employer.
Apply Now
Greenwood, IN Hours:
8:00a-430p Position Summary: The Service Support Representative plays a key role in delivering exceptional support related to repair services. This individual is responsible for managing customer inquiries, coordinating repair-related processes, and ensuring efficient, accurate, and timely solutions that meet customer needs. This position requires a customer service mindset, strong communication skills, and the ability to work cross functionally with internal teams. Key Responsibilities: Respond professionally and promptly to customer inquiries via phone and email. Provide accurate information regarding products, services, repair procedures, and pricing. Utilize active listening skills to identify root causes of customer concerns and provide effective solutions. Manage all repair related activities including, but not limited to, will calls, scrap notices, service quotes, warranty denials, and pricing. Achieve and maintain daily performance targets in line with departmental KPIs. Collaborate cross functionally with internal teams to resolve customer issues efficiently, aiming for first contact resolution. Apply de-escalation techniques and maintain professionalism in challenging customer service situations. Escalate complex or sensitive issues to the Team Lead, Supervisor, or Manager as appropriate. Maintain accurate documentation of customer interactions in internal systems. Continuously build product and process knowledge to support evolving customer needs. Qualifications: High school diploma or equivalent required; additional education or certification in customer service or business administration is a plus. 1-2 years of experience in a customer support or service operations role preferred. Exceptional verbal and written communication skills. Strong interpersonal skills with the ability to work effectively in both independent and team-oriented environments. Proven ability to prioritize tasks, manage time effectively, and handle multiple competing demands. High attention to detail with strong organizational and analytical skills. Demonstrated ability to resolve customer complaints efficiently and professionally. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Oracle, OnePoint, Korber, Connect+, GenesysCloud preferred. Familiarity with internal service standards, warranty processes, and repair workflows.
Milwaukee Tool is an equal opportunity employer.
Apply Now