A. O. Smith
Customer Service Representative
Date: Aug 11, 2025
Location(s):
Appleton, WI, US, 54914
Company: A. O. Smith Corporation
Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.
Primary Function
Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.
Responsibilities
Answering incoming phone calls and scheduling service or sales opportunities.
Greet all customers as they enter the showroom
Scan and update all information for each visit to our customers in the CRM
Follow up phone calls to customers
Create purchase orders for units and parts
Sales orders for mail delivery or showroom pick up
Ordering salt and schedule deliveries
Outbound phone calls to existing customers for service and delivery reminders
Respond to prospective customer inquiries and schedule free consultations
Assist showroom customers with products and questions
Test water samples and forward results to the appropriate department
Attend department meetings
Assist with inventory
Receive and handle customer requests and complaints.
Perform other duties as assigned by supervisor.
Forklift pallets of salt for customers.
Qualifications
Associate degree in business is preferred
PC literacy (working knowledge of Microsoft Word, Excel, and Access)
A positive attitude, enthusiasm ,and flexibility for learning new responsibilities
Professional appearance and manner required
Excellent communication and customer service skills
Education
High School Diploma or GED
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Nearest Major Market:Appleton
Nearest Secondary Market:Oshkosh
Date: Aug 11, 2025
Location(s):
Appleton, WI, US, 54914
Company: A. O. Smith Corporation
Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.
Primary Function
Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.
Responsibilities
Answering incoming phone calls and scheduling service or sales opportunities.
Greet all customers as they enter the showroom
Scan and update all information for each visit to our customers in the CRM
Follow up phone calls to customers
Create purchase orders for units and parts
Sales orders for mail delivery or showroom pick up
Ordering salt and schedule deliveries
Outbound phone calls to existing customers for service and delivery reminders
Respond to prospective customer inquiries and schedule free consultations
Assist showroom customers with products and questions
Test water samples and forward results to the appropriate department
Attend department meetings
Assist with inventory
Receive and handle customer requests and complaints.
Perform other duties as assigned by supervisor.
Forklift pallets of salt for customers.
Qualifications
Associate degree in business is preferred
PC literacy (working knowledge of Microsoft Word, Excel, and Access)
A positive attitude, enthusiasm ,and flexibility for learning new responsibilities
Professional appearance and manner required
Excellent communication and customer service skills
Education
High School Diploma or GED
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Nearest Major Market:Appleton
Nearest Secondary Market:Oshkosh