The University of Texas at Austin
Senior Desktop Support Specialist
The University of Texas at Austin, Austin, Texas, us, 78716
Job Posting Title:
Senior Desktop Support Specialist
---- Hiring Department: Institute for Geophysics
---- Position Open To: All Applicants
---- Weekly Scheduled Hours: 40
---- FLSA Status: Non-Exempt
---- Earliest Start Date: Immediately
---- Position Duration: Expected to Continue
---- Location: PICKLE RESEARCH CAMPUS
---- Job Details: General NotesAbout The University of Texas at Austin
What starts here changes the world. Founded in 1883, The University of Texas at Austin ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic progress, proving that change really does start here. About The Institute for Geophysics
The University of Texas Institute for Geophysics (UTIG) - UTIG is one of the three research units of the Jackson School of Geosciences at the University of Texas at Austin. Scientists and students at UTIG conduct expeditionary research in Earth Science in all parts of the world, and are also involved in planetary missions and climate modeling. These research projects produce large data sets and require computational analysis and visualization. UT Austin offers outstanding employee benefits and total rewards packages, including: Competitive health benefits
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources.
Purpose
This in-person position is responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet the business and research needs of UTIG. The Senior Desktop Support Specialist is a key technical resource, responding to end-user computer incidents and requests, recommending improvements to IT processes, and proactively addressing problems. The candidate must follow all UT policies and procedures. Responsibilities
Provide advanced desktop support and technical assistance to students, faculty, and staff using strong interpersonal and customer service skills.
Support mainstream as well as specialized software installations.
Install, troubleshoot, and repair hardware and software per UT standards, including Windows, Mac, and Linux systems, printers, A/V equipment, and related technologies. Keep up to date with latest technological developments.
Manage system updates and patches to maintain security and address configuration issues.
Support A/V technologies for meetings and seminars, including video conferencing and video capture.
Assist with server and network maintenance tasks such as racking servers, replacing drives, and tracing network connections.
Coordinate customer needs for computer equipment including vetting desktop technology for procurement. Manage inventory, preparation, deployment and process equipment for surplus.
Troubleshoot and resolve technical issues independently and efficiently.
Build productive relationships with internal customers by listening, clarifying, and responding effectively.
Perform other duties as required to meet organizational goals and objectives.
Required Qualifications
High School Diploma or GED and 2 years of relevant experience in IT technical support, or an Associate's Degree in a computer science-related field and 1 year of experience.
Communicate effectively through both oral and written methods.
Working technical knowledge of network protocols, operating systems, and standards.
Experience providing full support for Apple/Windows hardware and software.
Knowledge of computer and peripheral operations, installation, andtroubleshooting. Knowledge of device/endpoint management tools or technologies.
Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools.
Demonstrated ability to keep up with new technologies that are applicable to the needs of the department.
Ability to work with minimal supervision. Demonstrated ability to effectively communicate via oral and written methods. Experience managing tasks via a ticketing system.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Systems, or a related field.
Three years of IT support experience in a higher education setting.
CompTIA A+ and Network+ certifications; relevant Microsoft Certifications (including Microsoft Windows and Office); Apple Certified Support Professional; certification in ITIL.
Experience supporting Linux environments.
At least two years of networking experience.
Strong understanding of deployment methodologies and best practices.
Familiarity with university-level desktop security requirements.
Knowledge of university environments and available IT resources.
Ability to manage multiple projects and timelines effectively.
Salary Range
$65,000 + depending on qualifications Working Conditions
Work in standard office conditions. May work in all weather conditions. May work around electrical and mechanical hazards.
Repetitive use of a keyboard and manual dexterity
Ability to lift and move standard office files, supplies, and computing hardware; may climb stairs
This is primarily an in-person position.
Occasional evening, weekend, and field work may be required.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
---- Hiring Department: Institute for Geophysics
---- Position Open To: All Applicants
---- Weekly Scheduled Hours: 40
---- FLSA Status: Non-Exempt
---- Earliest Start Date: Immediately
---- Position Duration: Expected to Continue
---- Location: PICKLE RESEARCH CAMPUS
---- Job Details: General NotesAbout The University of Texas at Austin
What starts here changes the world. Founded in 1883, The University of Texas at Austin ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic progress, proving that change really does start here. About The Institute for Geophysics
The University of Texas Institute for Geophysics (UTIG) - UTIG is one of the three research units of the Jackson School of Geosciences at the University of Texas at Austin. Scientists and students at UTIG conduct expeditionary research in Earth Science in all parts of the world, and are also involved in planetary missions and climate modeling. These research projects produce large data sets and require computational analysis and visualization. UT Austin offers outstanding employee benefits and total rewards packages, including: Competitive health benefits
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources.
Purpose
This in-person position is responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet the business and research needs of UTIG. The Senior Desktop Support Specialist is a key technical resource, responding to end-user computer incidents and requests, recommending improvements to IT processes, and proactively addressing problems. The candidate must follow all UT policies and procedures. Responsibilities
Provide advanced desktop support and technical assistance to students, faculty, and staff using strong interpersonal and customer service skills.
Support mainstream as well as specialized software installations.
Install, troubleshoot, and repair hardware and software per UT standards, including Windows, Mac, and Linux systems, printers, A/V equipment, and related technologies. Keep up to date with latest technological developments.
Manage system updates and patches to maintain security and address configuration issues.
Support A/V technologies for meetings and seminars, including video conferencing and video capture.
Assist with server and network maintenance tasks such as racking servers, replacing drives, and tracing network connections.
Coordinate customer needs for computer equipment including vetting desktop technology for procurement. Manage inventory, preparation, deployment and process equipment for surplus.
Troubleshoot and resolve technical issues independently and efficiently.
Build productive relationships with internal customers by listening, clarifying, and responding effectively.
Perform other duties as required to meet organizational goals and objectives.
Required Qualifications
High School Diploma or GED and 2 years of relevant experience in IT technical support, or an Associate's Degree in a computer science-related field and 1 year of experience.
Communicate effectively through both oral and written methods.
Working technical knowledge of network protocols, operating systems, and standards.
Experience providing full support for Apple/Windows hardware and software.
Knowledge of computer and peripheral operations, installation, andtroubleshooting. Knowledge of device/endpoint management tools or technologies.
Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools.
Demonstrated ability to keep up with new technologies that are applicable to the needs of the department.
Ability to work with minimal supervision. Demonstrated ability to effectively communicate via oral and written methods. Experience managing tasks via a ticketing system.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Systems, or a related field.
Three years of IT support experience in a higher education setting.
CompTIA A+ and Network+ certifications; relevant Microsoft Certifications (including Microsoft Windows and Office); Apple Certified Support Professional; certification in ITIL.
Experience supporting Linux environments.
At least two years of networking experience.
Strong understanding of deployment methodologies and best practices.
Familiarity with university-level desktop security requirements.
Knowledge of university environments and available IT resources.
Ability to manage multiple projects and timelines effectively.
Salary Range
$65,000 + depending on qualifications Working Conditions
Work in standard office conditions. May work in all weather conditions. May work around electrical and mechanical hazards.
Repetitive use of a keyboard and manual dexterity
Ability to lift and move standard office files, supplies, and computing hardware; may climb stairs
This is primarily an in-person position.
Occasional evening, weekend, and field work may be required.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.