MSys Inc
Job summary:
Title:
Desktop support- Onsite
Location:
Richmond, VA, United States
Length and terms:
Long term - W2 or C2C
Position created on 08/09/2025 04:55 pm
Job description:
**
Long term
Onsite
Web Cam Interview Only *
Description:
Deadline to submit your candidate: No later than 4 pm est on Wed 8/13 (earlier is best)
Technical Support Analyst 4
ON SITE REQUIRED: 5 days/week. Parking not provided for contractors.
ABOUT THE ROLE
DMAS is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.
100% ON SITE Required from Day 1.
ABOUT THE ROLE
Performs software installations manually and via automated deployment tools and command line scripting
Keep software updated on clients with the latest patches and updates
Create software packages for ease of use and consistent deployments to agency
Onboarding and offboarding both new and separating employees
Supports and maintains user account information changes including system access rights, security, and system groups
Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
Provides support over the phone, in person, and using remote control tools
Acts as a liaison to ensure the delivery of high-performance IT support services
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
Provides recommendations to management for the improvement of systems and processes
Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
Creates documentation of work processes and procedures, and creates job aids for internal staff
Required Skills:
Working knowledge of ManagEngine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
Working knowledge analyzing vulnerability reports to determine patching priorities.
Strong customer service skills with a “Customer First” attitude
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Required Skills:
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p 3 Years
Considerable experience creating and troubleshooting software packages, deployments, and client components. 2 Years
Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts. 2 Years
Windows Desktop OS 3 Years
Active Directory 3 Years
Microsoft365 2 Years
Troubleshoot Hardware/Software 3 Years
Highly Desired Skills:
A/V Support 2 Years
Mobile Device Support 2 Years
Contact the recruiter working on this position:
The recruiter working on this position is Fazal(Shaji Team) Uddin
His/her contact number is +(1) (703) 4684697 His/her contact email is fazal@msysinc.com
Our recruiters will be more than happy to help you to get this contract.
Title:
Desktop support- Onsite
Location:
Richmond, VA, United States
Length and terms:
Long term - W2 or C2C
Position created on 08/09/2025 04:55 pm
Job description:
**
Long term
Onsite
Web Cam Interview Only *
Description:
Deadline to submit your candidate: No later than 4 pm est on Wed 8/13 (earlier is best)
Technical Support Analyst 4
ON SITE REQUIRED: 5 days/week. Parking not provided for contractors.
ABOUT THE ROLE
DMAS is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.
100% ON SITE Required from Day 1.
ABOUT THE ROLE
Performs software installations manually and via automated deployment tools and command line scripting
Keep software updated on clients with the latest patches and updates
Create software packages for ease of use and consistent deployments to agency
Onboarding and offboarding both new and separating employees
Supports and maintains user account information changes including system access rights, security, and system groups
Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
Provides support over the phone, in person, and using remote control tools
Acts as a liaison to ensure the delivery of high-performance IT support services
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
Provides recommendations to management for the improvement of systems and processes
Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
Creates documentation of work processes and procedures, and creates job aids for internal staff
Required Skills:
Working knowledge of ManagEngine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
Working knowledge analyzing vulnerability reports to determine patching priorities.
Strong customer service skills with a “Customer First” attitude
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Required Skills:
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p 3 Years
Considerable experience creating and troubleshooting software packages, deployments, and client components. 2 Years
Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts. 2 Years
Windows Desktop OS 3 Years
Active Directory 3 Years
Microsoft365 2 Years
Troubleshoot Hardware/Software 3 Years
Highly Desired Skills:
A/V Support 2 Years
Mobile Device Support 2 Years
Contact the recruiter working on this position:
The recruiter working on this position is Fazal(Shaji Team) Uddin
His/her contact number is +(1) (703) 4684697 His/her contact email is fazal@msysinc.com
Our recruiters will be more than happy to help you to get this contract.