O2 TECHNOLOGIES INC
The *Patient Service Representative (PSR)* serves as the first point of contact for patients and visitors. This role is responsible for front-desk operations including check-in/check-out, appointment scheduling, insurance verification, and ensuring an exceptional patient experience. The PSR plays a vital part in supporting clinical and administrative staff by maintaining smooth patient flow and accurate information handling.
*Key Responsibilities:*
* Greet and assist patients in a courteous and professional manner, both in person and by phone
* Check patients in and out, verify insurance, collect co-payments, and issue receipts
* Schedule appointments and update patient records in the electronic health record (EHR) system
* Accurately verify and enter patient demographic and insurance information
* Handle incoming calls, respond to inquiries, and direct messages to appropriate staff
* Process and track insurance referrals and authorizations
* Assist with patient/provider correspondence and documentation
* Educate patients on office policies, procedures, and available services
* Maintain a clean and organized front desk and waiting area
* Ensure compliance with HIPAA and all confidentiality regulations
* *Epic or other Patient-Doctor Coordination Software* Patient Communication
* Medical Insurance Knowledge
* Customer Service
* Electronic Health Records (EHR)
* Appointment Scheduling
* Data Accuracy
* Payment Handling
* Time Management
* Medical Terminology
* HIPAA
Job Type: Contract
Pay: $23.06 - $27.77 per hour
Work Location: In person
*Key Responsibilities:*
* Greet and assist patients in a courteous and professional manner, both in person and by phone
* Check patients in and out, verify insurance, collect co-payments, and issue receipts
* Schedule appointments and update patient records in the electronic health record (EHR) system
* Accurately verify and enter patient demographic and insurance information
* Handle incoming calls, respond to inquiries, and direct messages to appropriate staff
* Process and track insurance referrals and authorizations
* Assist with patient/provider correspondence and documentation
* Educate patients on office policies, procedures, and available services
* Maintain a clean and organized front desk and waiting area
* Ensure compliance with HIPAA and all confidentiality regulations
* *Epic or other Patient-Doctor Coordination Software* Patient Communication
* Medical Insurance Knowledge
* Customer Service
* Electronic Health Records (EHR)
* Appointment Scheduling
* Data Accuracy
* Payment Handling
* Time Management
* Medical Terminology
* HIPAA
Job Type: Contract
Pay: $23.06 - $27.77 per hour
Work Location: In person