Trade Floor Support

4 days ago Be among the first 25 applicants We are looking for a IT support specialist for trading floor, to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Excellent verbal and written communication skill in English Languages Responsibilities lProvide front-line technical support to traders and other personnel on the trading floor. lRespond promptly to support requests and technical issues, troubleshoot problems, and resolve them in a timely manner. lMonitor and maintain trading floor systems, including hardware, software, and network infrastructure. lInstall, configure, and update trading applications, trading platforms, and related software. lCollaborate with internal IT teams and external vendors to escalate and resolve complex technical issues. lImplement security measures to protect trading systems and data from unauthorized access or cyber threats. lPerform routine maintenance tasks, such as system backups, software updates, and hardware upgrades. lDocument technical procedures, system configurations, and troubleshooting steps. lStay informed about industry trends, best practices, and emerging technologies relevant to trading floor operations. Qualifications: lProven experience in a similar role, preferably in a financial trading environment. lStrong technical skills in troubleshooting Windows and Linux operating systems, networking protocols, and hardware components. lFamiliarity with trading applications and platforms such as Bloomberg Terminal, Reuters Eikon, and various electronic trading platforms. lKnowledge of scripting languages (e.g., Python, PowerShell) for automation and customization tasks. lExperience with market data feeds, order management systems (OMS), and execution management systems (EMS). lExcellent communication skills with the ability to interact effectively with traders, developers, and other stakeholders. lAbility to work under pressure and prioritize tasks in a fast-paced, high-stress environment. lAttention to detail and a commitment to delivering high-quality technical support and service. lRelevant certifications (e.g., ITIL, CompTIA A+, Network+, Security+) are a plus. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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