Athenahealth India
Senior Manager, Experience Design and Innovation
Athenahealth India, Boston, Massachusetts, us, 02298
Senior Manager, Experience Design page is loaded Senior Manager, Experience Design Apply locations Boston MA time type Full time posted on Posted Yesterday job requisition id R13184 Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Opportunity
: Ready to redefine how healthcare teams make sense of data? Join us to lead experience design at the forefront of AI and analytics. At athenahealth, our vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Data & Ecosystem Platform team creates the connections, intelligence, and experiences that unify the healthcare ecosystem. We believe
Data is an Advantage
—and we are investing in the systems that empower our customers to compete and thrive. From helping decide where to open a new clinic to identifying which providers and patients need support, our mission is to turn insight into action across every layer of the healthcare system. Position Summary
: We are seeking a
Senior Manager of Experience Design & Innovation
to lead the design of data and analytics experiences that bring this vision to life. In close partnership with product and technical leaders, this person will co-develop and champion a clear, user-centered vision for our analytics portfolio—helping shape strategy, inspire teams, and ensure the experience is cohesive and impactful. They will guide how users interact with the intelligence embedded in athena’s platform, shaping how data is accessed, understood, and acted upon. The ideal candidate is grounded in human-centered design and is a systems thinker, skilled in data visualization and information architecture, with the influence and vision to align teams across a complex ecosystem. Role Location
: Boston, MA – This position requires a hybrid approach and to report to office 1 day per week. Responsibilities may include, but are not limited to
: Craft Cohesive Data Experiences Simplify complexity by designing seamless, user-centered experiences across reporting, analytics, and insights tools. Develop products that tell compelling stories with data—enabling users to take action , improve performance, and make more informed business and care decisions. Maintain consistency in architecture, data modeling, and UI to create a unified experience across channels .
Shape Data Strategy Through Design Partner with product and data strategy leaders to determine which problems matter most and how AI can help unlock new opportunities and value .
Champion the User Perspective Work continuously with our diverse customer base—spanning various practice sizes, specialties, data literacy levels, and attitudes—to understand their analytic needs. Translate insights into high-impact, actionable design opportunities.
Drive Platform-Wide Alignment Align internal teams on shared standards for how data is visualized, modeled, and surfaced. Ensure design patterns and systems scale effectively across products and teams. Visually communicate the connected ecosystem of analytics tools to align teams around a shared vision and drive strategic clarity.
Lead with Influence Thrive in a matrixed environment by navigating competing priorities with diplomacy, strategic clarity, and a collaborative spirit.
Reimagine Data Interactions with AI Champion the use of AI to redefine how users engage with data—introducing new paradigms for forecasting, exploration, and automation. Act as a change agent who explores boldly and inspires others to innovate.
Education, Experience, & Skills Required
: 8+ years in UX, service design, or data product roles, with a strong record as a hands-on producer. Experience guiding small teams or mentoring others is a plus but secondary to your individual execution and delivery capabilities.
Proven success designing data-heavy tools (e.g., dashboards, decision support systems, BI platforms)
A strong point of view on how AI will transform how users explore, interpret, and act on data
Deep expertise in information architecture, data modeling, and data visualization best practices
Excellent communication skills with the ability to influence stakeholders and align teams
Experience with healthcare , clinical and/or revenue cycle data strongly preferred
Demonstrated comfort working with and designing for AI-driven experiences
Skilled at integrating user insight into product strategy—not just design execution
How You Work
: You’ll thrive at athenahealth if you lead with curiosity and care, adapt easily, and enjoy solving complex problems through collaboration. We value: Curiosity & Growth Mindset
– You pursue learning and insight from users, data, and peers
Adaptability & Resilience
– You adjust to ambiguity and help others do the same
Experimental & Iterative
– You test, learn, and refine ideas quickly and effectively
Radical Collaboration
– You co-create solutions across disciplines with trust and humility
Agency & Ownership
– You take initiative and empower others to lead alongside you
Systems Thinking
– You understand how decisions ripple across people, products, and platforms
About athenahealth Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture:
Our talented
employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment:
Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative
workspaces
—
some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,
full-time. With consistent communication and digital collaboration tools, athenahealth
enables
employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity
United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process.
#J-18808-Ljbffr
: Ready to redefine how healthcare teams make sense of data? Join us to lead experience design at the forefront of AI and analytics. At athenahealth, our vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Data & Ecosystem Platform team creates the connections, intelligence, and experiences that unify the healthcare ecosystem. We believe
Data is an Advantage
—and we are investing in the systems that empower our customers to compete and thrive. From helping decide where to open a new clinic to identifying which providers and patients need support, our mission is to turn insight into action across every layer of the healthcare system. Position Summary
: We are seeking a
Senior Manager of Experience Design & Innovation
to lead the design of data and analytics experiences that bring this vision to life. In close partnership with product and technical leaders, this person will co-develop and champion a clear, user-centered vision for our analytics portfolio—helping shape strategy, inspire teams, and ensure the experience is cohesive and impactful. They will guide how users interact with the intelligence embedded in athena’s platform, shaping how data is accessed, understood, and acted upon. The ideal candidate is grounded in human-centered design and is a systems thinker, skilled in data visualization and information architecture, with the influence and vision to align teams across a complex ecosystem. Role Location
: Boston, MA – This position requires a hybrid approach and to report to office 1 day per week. Responsibilities may include, but are not limited to
: Craft Cohesive Data Experiences Simplify complexity by designing seamless, user-centered experiences across reporting, analytics, and insights tools. Develop products that tell compelling stories with data—enabling users to take action , improve performance, and make more informed business and care decisions. Maintain consistency in architecture, data modeling, and UI to create a unified experience across channels .
Shape Data Strategy Through Design Partner with product and data strategy leaders to determine which problems matter most and how AI can help unlock new opportunities and value .
Champion the User Perspective Work continuously with our diverse customer base—spanning various practice sizes, specialties, data literacy levels, and attitudes—to understand their analytic needs. Translate insights into high-impact, actionable design opportunities.
Drive Platform-Wide Alignment Align internal teams on shared standards for how data is visualized, modeled, and surfaced. Ensure design patterns and systems scale effectively across products and teams. Visually communicate the connected ecosystem of analytics tools to align teams around a shared vision and drive strategic clarity.
Lead with Influence Thrive in a matrixed environment by navigating competing priorities with diplomacy, strategic clarity, and a collaborative spirit.
Reimagine Data Interactions with AI Champion the use of AI to redefine how users engage with data—introducing new paradigms for forecasting, exploration, and automation. Act as a change agent who explores boldly and inspires others to innovate.
Education, Experience, & Skills Required
: 8+ years in UX, service design, or data product roles, with a strong record as a hands-on producer. Experience guiding small teams or mentoring others is a plus but secondary to your individual execution and delivery capabilities.
Proven success designing data-heavy tools (e.g., dashboards, decision support systems, BI platforms)
A strong point of view on how AI will transform how users explore, interpret, and act on data
Deep expertise in information architecture, data modeling, and data visualization best practices
Excellent communication skills with the ability to influence stakeholders and align teams
Experience with healthcare , clinical and/or revenue cycle data strongly preferred
Demonstrated comfort working with and designing for AI-driven experiences
Skilled at integrating user insight into product strategy—not just design execution
How You Work
: You’ll thrive at athenahealth if you lead with curiosity and care, adapt easily, and enjoy solving complex problems through collaboration. We value: Curiosity & Growth Mindset
– You pursue learning and insight from users, data, and peers
Adaptability & Resilience
– You adjust to ambiguity and help others do the same
Experimental & Iterative
– You test, learn, and refine ideas quickly and effectively
Radical Collaboration
– You co-create solutions across disciplines with trust and humility
Agency & Ownership
– You take initiative and empower others to lead alongside you
Systems Thinking
– You understand how decisions ripple across people, products, and platforms
About athenahealth Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture:
Our talented
employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment:
Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative
workspaces
—
some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,
full-time. With consistent communication and digital collaboration tools, athenahealth
enables
employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity
United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process.
#J-18808-Ljbffr