LTVplus
Customer Success Manager for a Management Consulting Company
LTVplus, Brandon, Florida, us, 33508
Customer Success Manager for a Management Consulting Company Join to apply for the
Customer Success Manager for a Management Consulting Company
role at
LTVplus Customer Success Manager for a Management Consulting Company 3 days ago Be among the first 25 applicants Join to apply for the
Customer Success Manager for a Management Consulting Company
role at
LTVplus Get AI-powered advice on this job and more exclusive features. Overview
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We are seeking a proactive and technically skilled Customer Success / Account Manager with a strong background in Overview
We are seeking a proactive and technically skilled Customer Success / Account Manager with a strong background in
digital marketing . The ideal candidate will manage client relationships, coordinate tasks with our partner vendors, and ensure successful project execution in the areas of websites, branding, email marketing, CRM systems, and more. This role involves weekly client meetings, effective use of Asana for project management, and preparing detailed monthly and quarterly reports using Google Workspace. The candidate will be instrumental in ensuring client satisfaction, driving project outcomes, and managing digital marketing initiatives.
Key Responsibilities
Client Engagement: Participate in weekly client meetings, take detailed notes, and ensure actionable items are clearly captured and followed up on. Serve as the primary point of contact for clients, ensuring regular communication and addressing client needs or concerns in a timely manner. Build and nurture strong client relationships, particularly focusing on supporting their digital marketing goals and initiatives (e.g., website optimization, email marketing campaigns, branding projects). Comfortable working directly with business decision makers, product managers, and partner vendors to move initiatives forward. Confidence navigating ambiguity and driving progress without waiting for step-by-step instructions. Proven experience aligning internal teams and external partners by turning high-level strategy into actionable deliverables
Technical Project Management
Manage project timelines, tasks, and deliverables using Asana, ensuring all stakeholders (internal teams, clients, and partner vendors) are aligned on objectives, deadlines, and priorities. Oversee and guide the implementation of digital marketing initiatives, such as website launches, branding updates, email campaigns, and CRM integrations. Proactively monitor project progress, anticipate risks or challenges, and propose solutions to keep projects on track.
Vendor Coordination
Collaborate with partner vendors to ensure the successful execution of technical and marketing-related tasks, aligning their work with client goals and deadlines. Ensure clear communication between clients and vendors to drive seamless project collaboration and resolve any potential issues quickly.
Digital Marketing Expertise
Leverage your strong technical background in digital marketing to support clients with strategic advice on websites, branding, email marketing, CRM systems, and other digital marketing tools. Stay up-to-date on industry trends and emerging technologies to provide valuable insights and recommendations to clients.
Reporting And Analysis
Prepare and deliver monthly and quarterly performance reports for clients, highlighting key metrics, project accomplishments, and areas for improvement. Analyze digital marketing performance data (e.g., website traffic, email open rates, campaign effectiveness) and present actionable insights to clients. Use Google Sheets, Google Docs, and other Google Workspace tools to create organized and professional reports.
Account Management
Maintain thorough records of client interactions, project updates, and key deliverables within internal systems, ensuring seamless information flow across the team. Identify potential opportunities for account growth, such as new digital marketing services, and work with the sales team to pursue these opportunities.
Internal Collaboration
Work closely with internal teams, including marketing, technical, and sales departments, to ensure seamless client experiences and project execution. Contribute to the development of best practices and processes to enhance efficiency and client satisfaction in managing digital marketing projects.
Qualifications
Proven experience as a Customer Success Manager, Account Manager, or a similar role, with a strong focus on digital marketing (e.g., websites, branding, email marketing, CRM systems). Strong technical expertise and hands-on experience with digital marketing tools and platforms, such as website CMS (WordPress, Shopify, etc.), CRM systems (HubSpot, Salesforce), email marketing platforms (Mailchimp, Klaviyo), and branding projects. Excellent project management skills with experience using Asana or similar tools to manage tasks, timelines, and collaboration. Exceptional communication and interpersonal skills, with the ability to build long-term client relationships and communicate technical details clearly. Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment. Analytical mindset with the ability to interpret digital marketing data and provide actionable insights to clients. Proficiency in Google Workspace (Google Sheets, Google Docs, Google Slides) for communication, reporting, and collaboration. Experience with both Agile and Waterfall methodologies Comfort with web development and cloud infrastructure concepts
Key Competencies
Strong technical foundation in digital marketing, including familiarity with web development, email marketing strategies, CRM integrations, and branding. A customer-centric attitude with a strong commitment to delivering exceptional service. High attention to detail and outstanding organizational skills. Problem-solving mindset with a proactive approach to addressing client needs and project challenges. Strong collaboration and teamwork skills. Adaptability and openness to new trends and technologies in the digital marketing space. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesOutsourcing and Offshoring Consulting Referrals increase your chances of interviewing at LTVplus by 2x Sign in to set job alerts for “Customer Success Manager” roles. Tampa, FL $118,000.00-$201,600.00 4 days ago Customer Success Manager (Founding Team)Customer Success Manager - AEM (Americas)Associate Customer Success Manager Western states (CO, MS preferred)Customer Success Manager (Account Manager)Associate Customer Success Manager Southeast/Mid-Atlantic states ( MD, VA, OK, MO, MS, AL preferred) Greater Tampa Bay Area $90,000.00-$100,000.00 2 days ago Regional Vice President, Point of Care Diagnostics (Southeast Region) Tampa, FL $90,000.00-$279,000.00 1 week ago Tampa, FL $200,000.00-$290,000.00 3 days ago St. Petersburg, FL $56,000.00-$56,000.00 3 weeks ago Senior Account Manager, Provider Customer Success Tampa, FL $71,442.00-$80,000.00 1 week ago St. Petersburg, FL $43,400.00-$62,000.00 1 week ago St. Petersburg, FL $145,500.00-$165,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager for a Management Consulting Company
role at
LTVplus Customer Success Manager for a Management Consulting Company 3 days ago Be among the first 25 applicants Join to apply for the
Customer Success Manager for a Management Consulting Company
role at
LTVplus Get AI-powered advice on this job and more exclusive features. Overview
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We are seeking a proactive and technically skilled Customer Success / Account Manager with a strong background in Overview
We are seeking a proactive and technically skilled Customer Success / Account Manager with a strong background in
digital marketing . The ideal candidate will manage client relationships, coordinate tasks with our partner vendors, and ensure successful project execution in the areas of websites, branding, email marketing, CRM systems, and more. This role involves weekly client meetings, effective use of Asana for project management, and preparing detailed monthly and quarterly reports using Google Workspace. The candidate will be instrumental in ensuring client satisfaction, driving project outcomes, and managing digital marketing initiatives.
Key Responsibilities
Client Engagement: Participate in weekly client meetings, take detailed notes, and ensure actionable items are clearly captured and followed up on. Serve as the primary point of contact for clients, ensuring regular communication and addressing client needs or concerns in a timely manner. Build and nurture strong client relationships, particularly focusing on supporting their digital marketing goals and initiatives (e.g., website optimization, email marketing campaigns, branding projects). Comfortable working directly with business decision makers, product managers, and partner vendors to move initiatives forward. Confidence navigating ambiguity and driving progress without waiting for step-by-step instructions. Proven experience aligning internal teams and external partners by turning high-level strategy into actionable deliverables
Technical Project Management
Manage project timelines, tasks, and deliverables using Asana, ensuring all stakeholders (internal teams, clients, and partner vendors) are aligned on objectives, deadlines, and priorities. Oversee and guide the implementation of digital marketing initiatives, such as website launches, branding updates, email campaigns, and CRM integrations. Proactively monitor project progress, anticipate risks or challenges, and propose solutions to keep projects on track.
Vendor Coordination
Collaborate with partner vendors to ensure the successful execution of technical and marketing-related tasks, aligning their work with client goals and deadlines. Ensure clear communication between clients and vendors to drive seamless project collaboration and resolve any potential issues quickly.
Digital Marketing Expertise
Leverage your strong technical background in digital marketing to support clients with strategic advice on websites, branding, email marketing, CRM systems, and other digital marketing tools. Stay up-to-date on industry trends and emerging technologies to provide valuable insights and recommendations to clients.
Reporting And Analysis
Prepare and deliver monthly and quarterly performance reports for clients, highlighting key metrics, project accomplishments, and areas for improvement. Analyze digital marketing performance data (e.g., website traffic, email open rates, campaign effectiveness) and present actionable insights to clients. Use Google Sheets, Google Docs, and other Google Workspace tools to create organized and professional reports.
Account Management
Maintain thorough records of client interactions, project updates, and key deliverables within internal systems, ensuring seamless information flow across the team. Identify potential opportunities for account growth, such as new digital marketing services, and work with the sales team to pursue these opportunities.
Internal Collaboration
Work closely with internal teams, including marketing, technical, and sales departments, to ensure seamless client experiences and project execution. Contribute to the development of best practices and processes to enhance efficiency and client satisfaction in managing digital marketing projects.
Qualifications
Proven experience as a Customer Success Manager, Account Manager, or a similar role, with a strong focus on digital marketing (e.g., websites, branding, email marketing, CRM systems). Strong technical expertise and hands-on experience with digital marketing tools and platforms, such as website CMS (WordPress, Shopify, etc.), CRM systems (HubSpot, Salesforce), email marketing platforms (Mailchimp, Klaviyo), and branding projects. Excellent project management skills with experience using Asana or similar tools to manage tasks, timelines, and collaboration. Exceptional communication and interpersonal skills, with the ability to build long-term client relationships and communicate technical details clearly. Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment. Analytical mindset with the ability to interpret digital marketing data and provide actionable insights to clients. Proficiency in Google Workspace (Google Sheets, Google Docs, Google Slides) for communication, reporting, and collaboration. Experience with both Agile and Waterfall methodologies Comfort with web development and cloud infrastructure concepts
Key Competencies
Strong technical foundation in digital marketing, including familiarity with web development, email marketing strategies, CRM integrations, and branding. A customer-centric attitude with a strong commitment to delivering exceptional service. High attention to detail and outstanding organizational skills. Problem-solving mindset with a proactive approach to addressing client needs and project challenges. Strong collaboration and teamwork skills. Adaptability and openness to new trends and technologies in the digital marketing space. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesOutsourcing and Offshoring Consulting Referrals increase your chances of interviewing at LTVplus by 2x Sign in to set job alerts for “Customer Success Manager” roles. Tampa, FL $118,000.00-$201,600.00 4 days ago Customer Success Manager (Founding Team)Customer Success Manager - AEM (Americas)Associate Customer Success Manager Western states (CO, MS preferred)Customer Success Manager (Account Manager)Associate Customer Success Manager Southeast/Mid-Atlantic states ( MD, VA, OK, MO, MS, AL preferred) Greater Tampa Bay Area $90,000.00-$100,000.00 2 days ago Regional Vice President, Point of Care Diagnostics (Southeast Region) Tampa, FL $90,000.00-$279,000.00 1 week ago Tampa, FL $200,000.00-$290,000.00 3 days ago St. Petersburg, FL $56,000.00-$56,000.00 3 weeks ago Senior Account Manager, Provider Customer Success Tampa, FL $71,442.00-$80,000.00 1 week ago St. Petersburg, FL $43,400.00-$62,000.00 1 week ago St. Petersburg, FL $145,500.00-$165,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr