Shift4
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Lead Product Manager, Disputes Management
role at
Shift4 Join to apply for the
Lead Product Manager, Disputes Management
role at
Shift4 Overview
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Staff Product Manager, Disputes Management
Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions. Overview
Shift4 (NYSE: FOUR)
is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Staff Product Manager, Disputes Management
Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.
This role is a hybrid position based at any of the following Shift4 locations: Atlanta, GA (preferred), Tampa, FL, or Center Valley, PA. Relocation assistance may be provided.
Responsibilities
Strategic Leadership: Define and execute the product strategy for Chargeback Management tools, ensuring alignment with business objectives and market needs. Product Roadmap & Execution: Develop and manage the product roadmap, prioritizing features and enhancements based on customer needs, regulatory requirements, and industry trends. Data-Driven Insights: Leverage data analytics and customer feedback to optimize chargeback resolution workflows, improve automation, and enhance reporting capabilities. Collaboration: Work closely with UX, Engineering, marketing, operations, and commercial, to ensure alignment and consistency in delivering a seamless and integrated merchant experience. Champion the "voice of the customer" and spearhead cross-functional initiatives aimed at addressing merchant needs and pain points. Industry Expertise: Stay ahead of trends, regulations, and competitive offerings in the chargeback and payments space to drive innovation.
Qualifications
7+ years of experience in Product Management, with at least 2 years in the Payments, Fintech, or Chargeback/Dispute Management space. Proven track record of launching and scaling B2B SaaS products, preferably in payments or fraud prevention. Working knowledge of chargeback processes, regulatory frameworks (e.g., Visa/Mastercard rules), and dispute resolution. Experience working with data-driven products, analytics, and reporting tools. Strong technical acumen with the ability to work closely with Engineering teams to translate business needs into scalable solutions. Excellent communication and stakeholder management skills, with experience influencing senior executives. Ability to balance strategic vision with hands-on execution in a fast-paced environment. Bachelor’s degree in Business, Computer Science, or a related field or experience in lieu of a degree may be considered. (MBA is a plus to have).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management Referrals increase your chances of interviewing at Shift4 by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Tuition assistance Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Manager Product Management” roles. Tampa, FL $125,600.00-$188,400.00 1 week ago Product Owner/Sr Product Owner – Order Management SystemPlatform Management Product Manager-Payments-Vice PresidentProduct Owner for Infrastructure Gen AI - Local to Tampa Bay area Only St. Petersburg, FL $90.00-$90.00 1 week ago Strategic Initiatives Delivery Product Owner-Payments-Vice President Greater Tampa Bay Area $90,000.00-$100,000.00 2 days ago Product Delivery Manager - Payment - Vice PresidentManager - Front Office - Embassy Suites Tampa Downtown Convention CenterProduct Delivery Manager - Payments - Vice President Tampa, FL $100,000.00-$110,459.83 1 week ago Product Owner Senior Associate - Mortgage-Backed Securities Tampa, FL $45,000.00-$50,000.00 1 week ago Sr Mgr, Operations Program Manager (Onsite) Seminole, FL $124,000.00-$250,000.00 2 weeks ago Omnichannel Integration Product Delivery Manager - Payments - Vice PresidentPayments Disbursements Senior Product Associate St. Petersburg, FL $55,000.00-$65,000.00 1 month ago Largo, FL $55,000.00-$65,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Lead Product Manager, Disputes Management
role at
Shift4 Join to apply for the
Lead Product Manager, Disputes Management
role at
Shift4 Overview
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Staff Product Manager, Disputes Management
Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions. Overview
Shift4 (NYSE: FOUR)
is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Staff Product Manager, Disputes Management
Shift4 is seeking a Product Manager to lead the development and expansion of our Chargeback Management tools and reporting capabilities. This role is critical in enhancing our ability to help merchants and financial institutions manage, dispute, and resolve chargebacks efficiently. You will define the product strategy, drive the roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.
This role is a hybrid position based at any of the following Shift4 locations: Atlanta, GA (preferred), Tampa, FL, or Center Valley, PA. Relocation assistance may be provided.
Responsibilities
Strategic Leadership: Define and execute the product strategy for Chargeback Management tools, ensuring alignment with business objectives and market needs. Product Roadmap & Execution: Develop and manage the product roadmap, prioritizing features and enhancements based on customer needs, regulatory requirements, and industry trends. Data-Driven Insights: Leverage data analytics and customer feedback to optimize chargeback resolution workflows, improve automation, and enhance reporting capabilities. Collaboration: Work closely with UX, Engineering, marketing, operations, and commercial, to ensure alignment and consistency in delivering a seamless and integrated merchant experience. Champion the "voice of the customer" and spearhead cross-functional initiatives aimed at addressing merchant needs and pain points. Industry Expertise: Stay ahead of trends, regulations, and competitive offerings in the chargeback and payments space to drive innovation.
Qualifications
7+ years of experience in Product Management, with at least 2 years in the Payments, Fintech, or Chargeback/Dispute Management space. Proven track record of launching and scaling B2B SaaS products, preferably in payments or fraud prevention. Working knowledge of chargeback processes, regulatory frameworks (e.g., Visa/Mastercard rules), and dispute resolution. Experience working with data-driven products, analytics, and reporting tools. Strong technical acumen with the ability to work closely with Engineering teams to translate business needs into scalable solutions. Excellent communication and stakeholder management skills, with experience influencing senior executives. Ability to balance strategic vision with hands-on execution in a fast-paced environment. Bachelor’s degree in Business, Computer Science, or a related field or experience in lieu of a degree may be considered. (MBA is a plus to have).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management Referrals increase your chances of interviewing at Shift4 by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Tuition assistance Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Manager Product Management” roles. Tampa, FL $125,600.00-$188,400.00 1 week ago Product Owner/Sr Product Owner – Order Management SystemPlatform Management Product Manager-Payments-Vice PresidentProduct Owner for Infrastructure Gen AI - Local to Tampa Bay area Only St. Petersburg, FL $90.00-$90.00 1 week ago Strategic Initiatives Delivery Product Owner-Payments-Vice President Greater Tampa Bay Area $90,000.00-$100,000.00 2 days ago Product Delivery Manager - Payment - Vice PresidentManager - Front Office - Embassy Suites Tampa Downtown Convention CenterProduct Delivery Manager - Payments - Vice President Tampa, FL $100,000.00-$110,459.83 1 week ago Product Owner Senior Associate - Mortgage-Backed Securities Tampa, FL $45,000.00-$50,000.00 1 week ago Sr Mgr, Operations Program Manager (Onsite) Seminole, FL $124,000.00-$250,000.00 2 weeks ago Omnichannel Integration Product Delivery Manager - Payments - Vice PresidentPayments Disbursements Senior Product Associate St. Petersburg, FL $55,000.00-$65,000.00 1 month ago Largo, FL $55,000.00-$65,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr