Head of Technical Account Management

ABOUT US : Talon.One is a powerful incentives engine that unifies loyalty, promotions, and gamification into a single platform. Supported by enterprise-grade security and scalability, Talon.One helps companies create personalized, profitable promotions and loyalty programs using any data. Over 250 leading brands, including Adidas, Sephora, and Carlsberg, partner with Talon.One to increase engagement and foster loyalty. ABOUT THE ROLE : We seek an experienced and strategic Head of Technical Account Management to lead our global team, ensuring excellence in client onboarding and platform integration. This key leadership position involves shaping our Technical Account Management function and maximizing customer value. ABOUT THE TEAM : Our international team of 15 Technical Account Managers is spread across EMEA, US, and APAC. They focus on seamless client onboarding and flawless platform integration, collaborating closely with Customer Success Managers and development teams. Reporting to the Post-Sales Lead, you will lead this global team, fostering a supportive and problem-solving culture. We value mutual support and deep problem-solving skills, which we look for in our next team member. This is a remote role; however, you must be within commuting distance of New York, Denver, or Boston. ONCE YOU ARE HERE YOU WILL : Lead, coach, and develop the global Technical Account Management team, including regional leads across AMER, EMEA, and APAC Define, implement, and report on the team’s strategy and key performance indicators (e.g., time-to-value, customer satisfaction, escalations) Drive process scalability and optimize tools and documentation to improve efficiency and consistency Serve as the primary technical escalation point for critical customer issues, ensuring timely resolution Develop programs for proactive technical guidance, best practice sharing, and strategic client engagement Champion customer retention and identify growth opportunities by demonstrating platform value and stability Act as a technical advocate for customers, providing feedback to Product and Engineering teams to influence development Build and maintain strategic relationships with key customers and collaborate with other post-sales functions WHAT WE NEED YOU TO BRING : 10+ years of experience in client-facing technical roles, including 5+ years leading distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environments A Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger, and middleware platforms like Workato, Mulesoft, or Zapier Experience coding or reviewing integrations in Python, JavaScript (Node.js), or Java Strong analytical and troubleshooting skills with a data-driven approach Ability to work cross-functionally with internal teams and external stakeholders Excellent communication skills, capable of translating complex technical concepts for diverse audiences Strong interpersonal skills and emotional intelligence WHAT'S IN IT FOR YOU : Annual learning budget of $1,200 and access to LinkedIn Learning Flexible PTO policy Home office setup budget ($350) and a $50 monthly allowance Work from abroad for up to 90 days WeWork On-Demand access Mental health support via nilo.health Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP) 401(k) plan with 100% company match up to 4% Company-paid Life Insurance, Short-Term and Long-Term Disability The estimated total compensation ranges from $110,000 to $175,000, depending on experience, skills, and location. Compensation is subject to change. WHY YOU SHOULD WORK FOR US : A modern, diverse, and creative workspace with an open, international culture A collaborative environment focused on product excellence and teamwork Opportunities for growth and knowledge sharing A flexible, family-friendly environment with modern facilities High flexibility—results matter more than hours, with options to work early, late, or abroad Interested in this role? We look forward to your application via the form below. We are an Equal Employment Opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, disability, age, veteran status, or any other protected characteristic. We promote a safe and respectful workplace. Learn more about our Candidate Privacy Policy.

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