Boys & Girls Clubs of America
Director, Data Services
Boys & Girls Clubs of America, Washington, District of Columbia, us, 20022
Job Title: Director, Data Services
Department:
Impact & Innovation Reports To:
Vice President, Impact & Innovation Status:
Full-time, Exempt Location:
Hybrid – Greater Washington DC Area POSITION SUMMARY The
Director, Data Services
plays a pivotal role in ensuring the effective use, administration, and support of internal systems and databases across Boys & Girls Clubs of Greater Washington. The position is a combination of fluency in database management and CRM expertise (Salesforce), high-level client and user support, and strategic data analysis to maximize organizational impact, fundraising effectiveness, and Club operations. This will support internal and external stakeholders—providing technical assistance, system training, data integrity oversight, and high-quality reporting. This is a hands-on role ideal for a self-starter who is systems-driven, service-oriented, and mission-focused. Join this collaborative, mission-aligned team and make a lasting impact with this historical youth-serving organization by working at the intersection of technology, data, and social good. KEY RESPONSIBILITIES Client & Technical Support Serve as the lead administrator for MyClubHub (Boys & Girls Clubs of America’s Salesforce-based Club Management and Fundraising CRM). Oversee the organization-wide use of MyClubHub, including onboarding users, troubleshooting issues, reconciling, and maintaining data security with Administration and Operations support. Resolve inbound support tickets, troubleshoot user issues, and manage login, access, and basic tech support inquiries. Deliver timely correspondence to donors, producing and mailing gift acknowledgement letters. Create and maintain a comprehensive knowledge base and training materials. Maintain a training cadence for MyClubHub users to ensure consistent and accurate use of MyClubHub. Conduct routine Club visits to ensure membership data fidelity and consistency in data collection practices. Liaise with MyClubHub support team at BGCA technical teams for upgrades, troubleshooting, and feature implementation. Database Management & Reporting Oversee day-to-day maintenance and operations of MyClubHub, ensuring data accuracy, user access controls, and system performance. Generate regular and ad hoc reports and complex queries, dashboards, and data exports for internal and external stakeholders. Perform bi-annual audits and lead data fidelity and cleanup initiatives to ensure the accuracy, consistency, and integrity of safety-related data across all systems by implementing rigorous data validation protocols, conducting audits including constituent updates, management and tracking, data entry; invoice/pledge creation, accurate and consistent donor record upkeep. Support integration of online forms, campaigns, and data entry processes with both platforms. Strategic Data & Impact Initiatives Work across departments, especially Operations and Development teams, to evaluate program effectiveness, donor engagement, and fundraising metrics. Analyze member demographic trends and outcomes data for grant reporting organizational impact reports. Lead in the development of revenue growth strategies; find underdeveloped revenue sources and missed opportunities through pattern and relationship data mining and analysis. Manage tracking systems for revenue forecasting, prospect pipeline development, and board reporting (including "Give/Get" reports). QUALIFICATIONS & SKILLS Bachelor’s degree or equivalent experience in database management required; advanced certifications a plus. 5+ years in technical support, customer service, and CRM administration; fluency in Salesforce preferred. High proficiency in Microsoft Excel and Office 365. Exceptional communication and interpersonal skills with the emotional intelligence to collaborate effectively with diverse teams. Aptitude to identify and address challenges with a focus in securing solutions and cultivating positive working relationships. Systems-thinker with ability to simplify complex processes. Strong project management skills with the ability to manage competing priorities and meet tight deadlines. Demonstrated commitment to nonprofit missions, data-driven decision-making, and youth development. WORK ENVIRONMENT & SCHEDULE Hybrid role with both remote and in-person responsibilities at Shared Services (4103 Benning Road NE, Washington, DC 20019) and Club sites. Typical work shift is 10 am – 6 pm, Monday–Friday with some weekend and evening availability required. Must have strong home internet connection (work laptop and cell phone provided). Must have access to reliable transportation. ADA SPECIFICATIONS Requires the ability to speak, hear and use a personal computer for standard business communications. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr
Impact & Innovation Reports To:
Vice President, Impact & Innovation Status:
Full-time, Exempt Location:
Hybrid – Greater Washington DC Area POSITION SUMMARY The
Director, Data Services
plays a pivotal role in ensuring the effective use, administration, and support of internal systems and databases across Boys & Girls Clubs of Greater Washington. The position is a combination of fluency in database management and CRM expertise (Salesforce), high-level client and user support, and strategic data analysis to maximize organizational impact, fundraising effectiveness, and Club operations. This will support internal and external stakeholders—providing technical assistance, system training, data integrity oversight, and high-quality reporting. This is a hands-on role ideal for a self-starter who is systems-driven, service-oriented, and mission-focused. Join this collaborative, mission-aligned team and make a lasting impact with this historical youth-serving organization by working at the intersection of technology, data, and social good. KEY RESPONSIBILITIES Client & Technical Support Serve as the lead administrator for MyClubHub (Boys & Girls Clubs of America’s Salesforce-based Club Management and Fundraising CRM). Oversee the organization-wide use of MyClubHub, including onboarding users, troubleshooting issues, reconciling, and maintaining data security with Administration and Operations support. Resolve inbound support tickets, troubleshoot user issues, and manage login, access, and basic tech support inquiries. Deliver timely correspondence to donors, producing and mailing gift acknowledgement letters. Create and maintain a comprehensive knowledge base and training materials. Maintain a training cadence for MyClubHub users to ensure consistent and accurate use of MyClubHub. Conduct routine Club visits to ensure membership data fidelity and consistency in data collection practices. Liaise with MyClubHub support team at BGCA technical teams for upgrades, troubleshooting, and feature implementation. Database Management & Reporting Oversee day-to-day maintenance and operations of MyClubHub, ensuring data accuracy, user access controls, and system performance. Generate regular and ad hoc reports and complex queries, dashboards, and data exports for internal and external stakeholders. Perform bi-annual audits and lead data fidelity and cleanup initiatives to ensure the accuracy, consistency, and integrity of safety-related data across all systems by implementing rigorous data validation protocols, conducting audits including constituent updates, management and tracking, data entry; invoice/pledge creation, accurate and consistent donor record upkeep. Support integration of online forms, campaigns, and data entry processes with both platforms. Strategic Data & Impact Initiatives Work across departments, especially Operations and Development teams, to evaluate program effectiveness, donor engagement, and fundraising metrics. Analyze member demographic trends and outcomes data for grant reporting organizational impact reports. Lead in the development of revenue growth strategies; find underdeveloped revenue sources and missed opportunities through pattern and relationship data mining and analysis. Manage tracking systems for revenue forecasting, prospect pipeline development, and board reporting (including "Give/Get" reports). QUALIFICATIONS & SKILLS Bachelor’s degree or equivalent experience in database management required; advanced certifications a plus. 5+ years in technical support, customer service, and CRM administration; fluency in Salesforce preferred. High proficiency in Microsoft Excel and Office 365. Exceptional communication and interpersonal skills with the emotional intelligence to collaborate effectively with diverse teams. Aptitude to identify and address challenges with a focus in securing solutions and cultivating positive working relationships. Systems-thinker with ability to simplify complex processes. Strong project management skills with the ability to manage competing priorities and meet tight deadlines. Demonstrated commitment to nonprofit missions, data-driven decision-making, and youth development. WORK ENVIRONMENT & SCHEDULE Hybrid role with both remote and in-person responsibilities at Shared Services (4103 Benning Road NE, Washington, DC 20019) and Club sites. Typical work shift is 10 am – 6 pm, Monday–Friday with some weekend and evening availability required. Must have strong home internet connection (work laptop and cell phone provided). Must have access to reliable transportation. ADA SPECIFICATIONS Requires the ability to speak, hear and use a personal computer for standard business communications. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#J-18808-Ljbffr