Qlik
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VP, Customer Success Operations
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Qlik 14 hours ago Be among the first 25 applicants Join to apply for the
VP, Customer Success Operations
role at
Qlik Get AI-powered advice on this job and more exclusive features. Description
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
What makes us Qlik?
A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
Senior Director/ VP, Customer Success Operations
We are seeking a strategic and execution-focused Senior Director/VP of Customer Success Operations to lead our CS Ops function. This role is critical in enabling scalable growth, operational excellence, and world-class customer experiences. The ideal candidate will bring strong leadership, systems thinking, data fluency, and customer-centricity to elevate the performance of our Customer Success organization through strategic planning, analytics, tooling, and process optimization.
Key Responsibilities
Strategic Leadership
Develop and own the vision, roadmap, and operating model for Customer Success Operations Partner with Customer Success leadership to define KPIs, scorecards, and growth strategies Align operational priorities with company-wide objectives and business outcomes
Team Management and Structure
Lead and scale a centralized CS Ops team with embedded business partners supporting CS functional areas Hire, coach, and develop high-performing operations talent
Data, Reporting and Insights
Drive the development and maintenance of customer health metrics, NPS tracking, and success analytics Enable predictive modeling and forecasting for churn, renewals, and expansion Deliver actionable insights to CS leaders and cross-functional partners
Process Excellence
Standardize and continuously improve Customer Success workflows, lifecycle playbooks, and engagement models in line with industry best practices Define and manage operational SLAs, handoffs, and cross-functional processes
Technology and Systems
Own the business requirements, prioritization, and roadmap for Salesforce and related systems in partnership with IT. You’ll partner with IT to translate the CSO’s needs into system enhancements and ensure our tools scale effectively as we grow. Ensure data governance and system integrity across CS tech stack
Cross Functional Collaboration
Work closely with Sales Ops, RevOps, Product, and Finance to ensure end-to-end customer lifecycle alignment Partner with Enablement to develop onboarding and ongoing training programs for CS teams
We’re Looking For a Teammate With
10+ years of experience in Customer Success, Sales/Revenue Operations, or related functions in a SaaS or tech environment 5+ years of people leadership experience, with a proven ability to scale and lead high-performing teams Deep understanding of Customer Success strategy, operations, and metrics Hands-on experience with CS technologies (e.g., Gainsight, Totango, Salesforce, BI tools) Strong analytical and problem-solving skills; ability to interpret data and provide insights Excellent cross-functional communication and stakeholder management Strategic thinker with a bias for action and execution
The location for this role is:
USA - East Coast preferred
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More About Qlik And Who We Are
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
The anticipated base salary range for this role is $USD 250,000 - 300,000 per year. This position is eligible for a bonus of 40% under the Company’s corporate bonus plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and Internet Referrals increase your chances of interviewing at Qlik by 2x Get notified about new Vice President of Customer Success jobs in
Raleigh, NC . Raleigh, NC $214,760.00-$268,450.00 21 hours ago Raleigh-Durham-Chapel Hill Area 3 weeks ago Cary, NC $210,000.00-$230,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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VP, Customer Success Operations
role at
Qlik 14 hours ago Be among the first 25 applicants Join to apply for the
VP, Customer Success Operations
role at
Qlik Get AI-powered advice on this job and more exclusive features. Description
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
What makes us Qlik?
A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
Senior Director/ VP, Customer Success Operations
We are seeking a strategic and execution-focused Senior Director/VP of Customer Success Operations to lead our CS Ops function. This role is critical in enabling scalable growth, operational excellence, and world-class customer experiences. The ideal candidate will bring strong leadership, systems thinking, data fluency, and customer-centricity to elevate the performance of our Customer Success organization through strategic planning, analytics, tooling, and process optimization.
Key Responsibilities
Strategic Leadership
Develop and own the vision, roadmap, and operating model for Customer Success Operations Partner with Customer Success leadership to define KPIs, scorecards, and growth strategies Align operational priorities with company-wide objectives and business outcomes
Team Management and Structure
Lead and scale a centralized CS Ops team with embedded business partners supporting CS functional areas Hire, coach, and develop high-performing operations talent
Data, Reporting and Insights
Drive the development and maintenance of customer health metrics, NPS tracking, and success analytics Enable predictive modeling and forecasting for churn, renewals, and expansion Deliver actionable insights to CS leaders and cross-functional partners
Process Excellence
Standardize and continuously improve Customer Success workflows, lifecycle playbooks, and engagement models in line with industry best practices Define and manage operational SLAs, handoffs, and cross-functional processes
Technology and Systems
Own the business requirements, prioritization, and roadmap for Salesforce and related systems in partnership with IT. You’ll partner with IT to translate the CSO’s needs into system enhancements and ensure our tools scale effectively as we grow. Ensure data governance and system integrity across CS tech stack
Cross Functional Collaboration
Work closely with Sales Ops, RevOps, Product, and Finance to ensure end-to-end customer lifecycle alignment Partner with Enablement to develop onboarding and ongoing training programs for CS teams
We’re Looking For a Teammate With
10+ years of experience in Customer Success, Sales/Revenue Operations, or related functions in a SaaS or tech environment 5+ years of people leadership experience, with a proven ability to scale and lead high-performing teams Deep understanding of Customer Success strategy, operations, and metrics Hands-on experience with CS technologies (e.g., Gainsight, Totango, Salesforce, BI tools) Strong analytical and problem-solving skills; ability to interpret data and provide insights Excellent cross-functional communication and stakeholder management Strategic thinker with a bias for action and execution
The location for this role is:
USA - East Coast preferred
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More About Qlik And Who We Are
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
The anticipated base salary range for this role is $USD 250,000 - 300,000 per year. This position is eligible for a bonus of 40% under the Company’s corporate bonus plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and Internet Referrals increase your chances of interviewing at Qlik by 2x Get notified about new Vice President of Customer Success jobs in
Raleigh, NC . Raleigh, NC $214,760.00-$268,450.00 21 hours ago Raleigh-Durham-Chapel Hill Area 3 weeks ago Cary, NC $210,000.00-$230,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr