Alaska Communications
Join to apply for the
Service Delivery Specialist I
role at
Alaska Communications 1 day ago Be among the first 25 applicants Join to apply for the
Service Delivery Specialist I
role at
Alaska Communications At Alaska Communications, we’re committed to putting our
team first , always being
customer focused , having a
can-do attitude ,
owning our results
and always
acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
Primary Duty
Service Delivery Specialists (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.
Essential Functions
Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples Of Job Duties
SDSI (SOR/Dispatch)
Prepare Orders for Field/CO Presentation. Clear and close troubles and orders through all associated applications including billing. Email inquiries for order or trouble scope and follow through to completion. Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability. Process service orders using computer-based billing and facility record systems. Perform record maintenance and research duties associated with “911” records and address research functions. Service Delay Order creation for service relief through multiple departments. Examine workflow systems for order completeness and accuracy weekly and monthly reporting. Perform record research provides guidance and support to internal and external customers. Provide helpdesk assistance to internal customers. Create reports and complete audits as required. Provide training and mentoring of new individuals to the team. Other duties as assigned.
Minimum Qualifications
Minimum Education and Experience Required
Must have a high school diploma. A minimum of two years of customer service experience to include order preparation and processing. Analytical skills shown in processing information and enter data into a computer-based records system with at least one year experience using computers and computer software applications.
Certifications And Licenses Required
Some levels may require you to possess and maintain an Alaska Drivers License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
We hope you’ll join us as we change lives through technology. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Telecommunications Referrals increase your chances of interviewing at Alaska Communications by 2x Get notified about new Service Delivery Specialist jobs in
Juneau, AK . Chambers Judicial Assistant 1 (41-3457) Anchorage - ACS Employee's Only
Juneau, AK $65,000.00-$70,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Delivery Specialist I
role at
Alaska Communications 1 day ago Be among the first 25 applicants Join to apply for the
Service Delivery Specialist I
role at
Alaska Communications At Alaska Communications, we’re committed to putting our
team first , always being
customer focused , having a
can-do attitude ,
owning our results
and always
acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
Primary Duty
Service Delivery Specialists (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.
Essential Functions
Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples Of Job Duties
SDSI (SOR/Dispatch)
Prepare Orders for Field/CO Presentation. Clear and close troubles and orders through all associated applications including billing. Email inquiries for order or trouble scope and follow through to completion. Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability. Process service orders using computer-based billing and facility record systems. Perform record maintenance and research duties associated with “911” records and address research functions. Service Delay Order creation for service relief through multiple departments. Examine workflow systems for order completeness and accuracy weekly and monthly reporting. Perform record research provides guidance and support to internal and external customers. Provide helpdesk assistance to internal customers. Create reports and complete audits as required. Provide training and mentoring of new individuals to the team. Other duties as assigned.
Minimum Qualifications
Minimum Education and Experience Required
Must have a high school diploma. A minimum of two years of customer service experience to include order preparation and processing. Analytical skills shown in processing information and enter data into a computer-based records system with at least one year experience using computers and computer software applications.
Certifications And Licenses Required
Some levels may require you to possess and maintain an Alaska Drivers License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
We hope you’ll join us as we change lives through technology. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Telecommunications Referrals increase your chances of interviewing at Alaska Communications by 2x Get notified about new Service Delivery Specialist jobs in
Juneau, AK . Chambers Judicial Assistant 1 (41-3457) Anchorage - ACS Employee's Only
Juneau, AK $65,000.00-$70,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr