Xometry
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
The Senior Manager, Lifecycle Marketing is responsible for developing and executing programs that drive activation, repeat usage, and long-term customer retention across Xometry. This role owns the strategy, execution, and performance of email and CRM-based engagement, using data-driven insights, segmentation, and behavioral triggers to deliver timely, relevant communications across the customer journey.
As part of the broader engagement team, this role collaborates closely with
product, content, sales, customer success, and analytics
to ensure communications are personalized, value-driven, and aligned to business and platform goals.
Responsibilities: - Lifecycle Strategy & Execution
Design and execute lifecycle programs across onboarding, reactivation, loyalty, and win-back stages
Create and manage triggered campaigns based on behavioral data and customer segmentation
Partner with product and customer success to identify key journey moments and engagement gaps
Own campaign planning, testing, and optimization from concept through analysis
- Email & CRM Channel Ownership
Manage Xometry's email marketing program as a lifecycle engagement channel; test new channels for engagement, often in partnership with Performance Marketing team
Develop audience segmentation frameworks that reflect buyer needs, engagement levels, and platform usage
Implement and refine behavioral triggers to drive meaningful touchpoints and reduce drop-off
Collaborate with content, design, and ops teams to ensure high-quality execution
- Performance & Insights
Define KPIs and own reporting for lifecycle and retention programs (e.g., open rates, CTR, conversion, repeat order rate, churn reduction, active buyers)
Build and maintain a deep understanding of customer behavior, preferences, and needs to inform marketing strategy.
Continuously test subject lines, timing, sequencing, content and creative to optimize outcomes
Translate insights into recommendations to inform product roadmap and customer-facing messaging
- Cross-Functional Collaboration
Collaborate with Product to support feature adoption, in-platform engagement, customer onboarding and continuous education
Partner with Content & Engagement Marketing to ensure message alignment and cohesive campaign sequencing
Work closely with Sales and Customer Success to surface opportunities for proactive outreach and account nurturing
Coordinate with Growth and Analytics teams to develop dashboards and identify new lifecycle levers
Qualifications:
6+ years of experience in lifecycle, CRM, or retention marketing roles-preferably in B2B, SaaS, or marketplace environments
Hands-on experience with marketing automation and CRM platforms-HubSpot and Salesforce experience preferred
Experience implementing and optimizing marketing strategies using AI-powered tools.
Strong understanding of segmentation strategy, user behavior modeling, and trigger-based automation
Skilled in analyzing campaign performance and iterating on messaging and delivery
Proficiency in Google suite of software (Sheets, Slides, etc)
Comfortable collaborating across product, sales, content, and technical teams
Bachelor's degree in marketing, business, or related field; advance degree preferred
#LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr
As part of the broader engagement team, this role collaborates closely with
product, content, sales, customer success, and analytics
to ensure communications are personalized, value-driven, and aligned to business and platform goals.
Responsibilities: - Lifecycle Strategy & Execution
Design and execute lifecycle programs across onboarding, reactivation, loyalty, and win-back stages
Create and manage triggered campaigns based on behavioral data and customer segmentation
Partner with product and customer success to identify key journey moments and engagement gaps
Own campaign planning, testing, and optimization from concept through analysis
- Email & CRM Channel Ownership
Manage Xometry's email marketing program as a lifecycle engagement channel; test new channels for engagement, often in partnership with Performance Marketing team
Develop audience segmentation frameworks that reflect buyer needs, engagement levels, and platform usage
Implement and refine behavioral triggers to drive meaningful touchpoints and reduce drop-off
Collaborate with content, design, and ops teams to ensure high-quality execution
- Performance & Insights
Define KPIs and own reporting for lifecycle and retention programs (e.g., open rates, CTR, conversion, repeat order rate, churn reduction, active buyers)
Build and maintain a deep understanding of customer behavior, preferences, and needs to inform marketing strategy.
Continuously test subject lines, timing, sequencing, content and creative to optimize outcomes
Translate insights into recommendations to inform product roadmap and customer-facing messaging
- Cross-Functional Collaboration
Collaborate with Product to support feature adoption, in-platform engagement, customer onboarding and continuous education
Partner with Content & Engagement Marketing to ensure message alignment and cohesive campaign sequencing
Work closely with Sales and Customer Success to surface opportunities for proactive outreach and account nurturing
Coordinate with Growth and Analytics teams to develop dashboards and identify new lifecycle levers
Qualifications:
6+ years of experience in lifecycle, CRM, or retention marketing roles-preferably in B2B, SaaS, or marketplace environments
Hands-on experience with marketing automation and CRM platforms-HubSpot and Salesforce experience preferred
Experience implementing and optimizing marketing strategies using AI-powered tools.
Strong understanding of segmentation strategy, user behavior modeling, and trigger-based automation
Skilled in analyzing campaign performance and iterating on messaging and delivery
Proficiency in Google suite of software (Sheets, Slides, etc)
Comfortable collaborating across product, sales, content, and technical teams
Bachelor's degree in marketing, business, or related field; advance degree preferred
#LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr