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Job ID: 2508119
Location:
QUANTICO, VA, US
Date Posted:
2025-08-08
Category:
Information Technology
Subcategory:
IT Systems Engineer
Schedule:
Full-time
Shift:
Day Job
Travel:
Yes, 10 % of the Time
Minimum Clearance Required:
TS/SCI
Clearance Level Must Be Able to Obtain:
TS/SCI
Potential for Remote Work:
No
Description
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
Provides desktop engineering efforts to deploy, maintain, and trouble shoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
Assist with vulnerability management efforts.
Creates and builds images; updates, maintains, and secures enterprise endpoints; and develops non-standard workstation images for standalone machines.
Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI).
Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image.
Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance.
Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues.
Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues.
Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support.
Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns.
Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering.
Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions.
Provides support for training for new technology deployment.
Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Qualifications
Required Qualifications
It is required that the Desktop Engineer (SCCM) have the following qualifications:
BA/BS in IT, Cybersecurity, Data Science, Information Systems or Computer Science. Two (2) or more years of relevant experience. Four (4) additional years of relevant experience may be considered in lieu of a degree. Active Top Secret clearance (with SCI Eligibility). IAT-II Certification (i.e. CCNA Security, CySA+, Security+ CE and/or CND).
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Engineer jobs in
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Job ID: 2508119
Location:
QUANTICO, VA, US
Date Posted:
2025-08-08
Category:
Information Technology
Subcategory:
IT Systems Engineer
Schedule:
Full-time
Shift:
Day Job
Travel:
Yes, 10 % of the Time
Minimum Clearance Required:
TS/SCI
Clearance Level Must Be Able to Obtain:
TS/SCI
Potential for Remote Work:
No
Description
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
Provides desktop engineering efforts to deploy, maintain, and trouble shoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
Assist with vulnerability management efforts.
Creates and builds images; updates, maintains, and secures enterprise endpoints; and develops non-standard workstation images for standalone machines.
Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI).
Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image.
Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance.
Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues.
Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues.
Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support.
Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns.
Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering.
Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions.
Provides support for training for new technology deployment.
Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Qualifications
Required Qualifications
It is required that the Desktop Engineer (SCCM) have the following qualifications:
BA/BS in IT, Cybersecurity, Data Science, Information Systems or Computer Science. Two (2) or more years of relevant experience. Four (4) additional years of relevant experience may be considered in lieu of a degree. Active Top Secret clearance (with SCI Eligibility). IAT-II Certification (i.e. CCNA Security, CySA+, Security+ CE and/or CND).
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Engineer jobs in
Quantico, VA . Springfield, VA $130,000.00-$140,000.00 3 weeks ago Resident Service Support Specialist (RS3) - (DWDM)
Springfield, VA $88,500.00-$138,300.00 3 weeks ago Administrative and Technical Support Specialist
Entry Level Systems Engineer/Controls Specialist
Quantico, VA $66,000.00-$106,000.00 2 weeks ago Dahlgren, VA $85,000.00-$105,000.00 4 weeks ago Dahlgren, VA $55,250.00-$99,875.00 9 hours ago Fairfax, VA $60,000.00-$100,000.00 3 days ago Springfield, VA $135,000.00-$216,000.00 1 day ago Newington, VA $127,500.00-$172,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr