Jobright.ai
Senior Technical Program Manager - ServiceNow
Jobright.ai, Dallas, Texas, United States, 75215
Senior Technical Program Manager - ServiceNow
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Senior Technical Program Manager - ServiceNow
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Jobright.ai Senior Technical Program Manager - ServiceNow
2 days ago Be among the first 25 applicants Join to apply for the
Senior Technical Program Manager - ServiceNow
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Digital Realty is a global leader in data center, colocation, and interconnection solutions. They are seeking a highly motivated Technical Program Manager to lead complex programs focused on the ServiceNow platform, ensuring the successful delivery of IT services and digital workflows for their global workforce. Responsibilities: • Define, scope, and drive large-scale, complex technical programs related to the ServiceNow platform, with a specific emphasis on modules like IT Service Management (ITSM), IT Operations Management (ITOM), and Employee Service Management. • Collaborate with IT leadership, development teams, and other business stakeholders to define program goals, technical requirements, and success metrics. • Develop and manage comprehensive program plans, including timelines, milestones, and resource allocation. • Lead and facilitate program execution, coordinating efforts across multiple teams and stakeholders. • Proactively identify and mitigate risks and roadblocks to ensure program success and implement program management best practices. • Provide regular updates to senior leadership and stakeholders. • Act as the key interface between IT business partners and the technical development teams. • Communicate complex technical concepts to non-technical audiences and business requirements to technical teams. • Establish strong, collaborative relationships with all stakeholders, managing expectations and ensuring alignment on program objectives. • Develop a deep understanding of the ServiceNow platform's capabilities, including integrations, data flows, and security requirements. • Partner with development teams to ensure technical solutions are scalable, secure, and maintainable. • Assess and evaluate new technologies or vendor solutions, providing technical recommendations based on business needs. Qualifications: Required: • Bachelor's degree in Computer Science, Engineering, Business, or a related field. • 5+ years of experience as a Technical Program Manager or a similar role, with a focus on enterprise software or applications. • Proven experience managing large-scale, complex technical programs with multiple stakeholders. • Strong understanding of software development life cycles (SDLC), agile methodologies, and project management tools (e.g., JIRA, Confluence, Asana, Smartsheet). • Hands-on experience with the ServiceNow platform is required. • Strong understanding of its architecture and a proven track record of managing projects, particularly with a focus on IT Service Management (ITSM). • Excellent communication, interpersonal, and stakeholder management skills. • Demonstrated ability to drive alignment across diverse teams and levels of the organization. • Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically. • A solid understanding of IT Service Delivery processes based on ITIL is essential. Preferred: • Familiarity with ITIL v3 or v4 frameworks, with a certification a significant plus. • Experience with other ServiceNow modules such as IT Operations Management (ITOM), HR Service Delivery, or Customer Service Management (CSM). • Experience working in a rapidly growing and fast-paced environment. • PMP, PgMP, or other relevant program management certifications. • Experience with enterprise integrations (e.g., APIs, data warehousing, SSO). Company: Digital Realty is a data center platform, delivering customized data analysis solutions to businesses. Founded in 2004, the company is headquartered in Austin, Texas, USA, with a team of 1001-5000 employees. The company is currently Public Company. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Program Manager jobs in
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Join to apply for the
Senior Technical Program Manager - ServiceNow
role at
Jobright.ai Senior Technical Program Manager - ServiceNow
2 days ago Be among the first 25 applicants Join to apply for the
Senior Technical Program Manager - ServiceNow
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Digital Realty is a global leader in data center, colocation, and interconnection solutions. They are seeking a highly motivated Technical Program Manager to lead complex programs focused on the ServiceNow platform, ensuring the successful delivery of IT services and digital workflows for their global workforce. Responsibilities: • Define, scope, and drive large-scale, complex technical programs related to the ServiceNow platform, with a specific emphasis on modules like IT Service Management (ITSM), IT Operations Management (ITOM), and Employee Service Management. • Collaborate with IT leadership, development teams, and other business stakeholders to define program goals, technical requirements, and success metrics. • Develop and manage comprehensive program plans, including timelines, milestones, and resource allocation. • Lead and facilitate program execution, coordinating efforts across multiple teams and stakeholders. • Proactively identify and mitigate risks and roadblocks to ensure program success and implement program management best practices. • Provide regular updates to senior leadership and stakeholders. • Act as the key interface between IT business partners and the technical development teams. • Communicate complex technical concepts to non-technical audiences and business requirements to technical teams. • Establish strong, collaborative relationships with all stakeholders, managing expectations and ensuring alignment on program objectives. • Develop a deep understanding of the ServiceNow platform's capabilities, including integrations, data flows, and security requirements. • Partner with development teams to ensure technical solutions are scalable, secure, and maintainable. • Assess and evaluate new technologies or vendor solutions, providing technical recommendations based on business needs. Qualifications: Required: • Bachelor's degree in Computer Science, Engineering, Business, or a related field. • 5+ years of experience as a Technical Program Manager or a similar role, with a focus on enterprise software or applications. • Proven experience managing large-scale, complex technical programs with multiple stakeholders. • Strong understanding of software development life cycles (SDLC), agile methodologies, and project management tools (e.g., JIRA, Confluence, Asana, Smartsheet). • Hands-on experience with the ServiceNow platform is required. • Strong understanding of its architecture and a proven track record of managing projects, particularly with a focus on IT Service Management (ITSM). • Excellent communication, interpersonal, and stakeholder management skills. • Demonstrated ability to drive alignment across diverse teams and levels of the organization. • Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically. • A solid understanding of IT Service Delivery processes based on ITIL is essential. Preferred: • Familiarity with ITIL v3 or v4 frameworks, with a certification a significant plus. • Experience with other ServiceNow modules such as IT Operations Management (ITOM), HR Service Delivery, or Customer Service Management (CSM). • Experience working in a rapidly growing and fast-paced environment. • PMP, PgMP, or other relevant program management certifications. • Experience with enterprise integrations (e.g., APIs, data warehousing, SSO). Company: Digital Realty is a data center platform, delivering customized data analysis solutions to businesses. Founded in 2004, the company is headquartered in Austin, Texas, USA, with a team of 1001-5000 employees. The company is currently Public Company. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Program Manager jobs in
Dallas, TX . Program Management Office (PMO) Director
Arlington, TX $110,000.00-$150,000.00 1 week ago Dallas, TX $50,000.00-$55,000.00 1 month ago Senior Program Manager - Food Innovation
Dallas, TX $145,000.00-$165,000.00 3 weeks ago Dallas, TX $125,000.00-$140,000.00 2 weeks ago People Planning & Initiatives Program Manager
Plano, TX $135,000.00-$150,000.00 9 months ago Richardson, TX $129,500.00-$207,000.00 3 days ago Dallas, TX $42,000.00-$44,000.00 2 months ago Dallas, TX $125,500.00-$150,500.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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