ServiceNow CMDB Architect

This role requires working onsite 5 days each week. We are unable to sponsor for this permanent Full-time role. Position is bonus eligible. Prestigious Enterprise Company is currently seeking a ServiceNow CMDB Architect. The candidate will work with different stakeholders and business partners to understand business requirements and priorities, and build effective solutions that align with organizational objectives. They will influence and contribute to the technical roadmap of the platform. We are seeking a highly motivated and experienced Architect for CMDB to join our team, responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. This involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. Responsibilities : Design and implement the ServiceNow platform to meet IT Service Management needs. Provide architectural thought leadership and develop end-to-end architecture blueprints, working closely with development and operations teams. Participate in design reviews and recommend improvements. Design workflows, integrations with other tools, and customizations to meet business requirements. Optimize the performance of CMDB and the ServiceNow platform to meet scalability and efficiency requirements. Support all phases of development and ensure high-quality product delivery. Provide training and mentorship to team members as required. Analyze and troubleshoot application issues promptly. Develop effective technical solutions to meet business needs. Collaborate with team members in planning, prioritizing, and executing tasks within deadlines. Assist in risk assessment, issue management, and mitigation activities. Prepare issue resolution plans, action items, and handle issue closure activities. Lead steering committee meetings to review major changes and design approaches with stakeholders. Participate in team meetings to communicate project status and discuss new ideas or issues. Recommend new technologies to enhance quality and productivity. Assist in conducting functional and technical audits, implementing recommendations. Present solutions and reports to senior leadership. Maintain confidentiality and security of organizational information. Collect, analyze, and report on development and service issues. Qualifications : B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology, or equivalent experience. 8-10+ years of experience in software development, design, and architecture. 5+ years' experience designing, architecting, and developing CMDB solutions with CSDM methodology. 8+ years' experience in Agile practices within an enterprise environment. Deep enterprise architecture experience, including technical, business, security, and data architecture practices, and solution architecture discipline. Experience with distributed systems, enterprise communication patterns, and open standards like APIs. Ability to set clear, challenging goals and drive organizational performance. Strong stakeholder and relationship management skills with internal and external customers and partners. Certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals is recommended; familiarity with ITIL and ITSM frameworks is preferred. Proven experience designing and implementing ServiceNow solutions to meet business needs.

#J-18808-Ljbffr