Johnson Controls
Associate Director of Fire Service Initiatives
Johnson Controls, Glendale, California, us, 91222
Associate Director, Fire Service Initiatives
Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams support a multitude of industries worldwide, offering opportunities for personal development through meaningful projects and learning experiences. We prioritize the physical, financial, and emotional wellbeing of our employees. Become part of the Johnson Controls family and thrive in an empowering culture where your voice and ideas are valued. Your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation, holidays, and sick time - 15 days of vacation in the first year
Comprehensive benefits including 401K, medical, dental, and vision care - available from day one
Extensive product training and on-the-job/cross-training opportunities with excellent resources
Supportive and collaborative team environment
Commitment to safety through our Zero Harm policy
What you will do
The Associate Director, Fire Service Initiatives, will lead the development, implementation, and adoption of service initiatives to transform our field service delivery model, driving growth and profitability in our truck-based service business.
This role involves owning and executing fire service initiatives, collaborating with field leaders, product management, and executives to develop strategies leveraging digital technologies to meet revenue, market share, and profit targets. The director acts as an entrepreneurial business manager focused on long-term customer satisfaction, competitive advantage, market share, and profitability. While primarily focused on North America, this leader will also coordinate with global service leaders to share best practices and support global initiatives.
The director is responsible for all aspects of initiative deployment, working closely with business leaders across various functions to execute the plan effectively.
How you will do it
Lead the definition, development, and deployment of fire service initiatives for North America to support global service growth. Identify scope, budget, schedule, resources, and business cases for new initiatives. Develop and implement plans and targets, aligning with all relevant functions including field, marketing, operations, manufacturing, training, and finance. Manage issues, risks, and opportunities, assisting team members in overcoming obstacles and communicating with management about challenges requiring leadership support. Support field adoption of digital security service solutions through training programs, marketing campaigns, and other tools. Partner with leaders across North American field and functional groups, working independently to resolve challenges and capitalize on opportunities. Present solutions confidently, engage with executives and field leadership, and hold teams accountable. What we look for Bachelor's Degree in a related field; engineering or technical degree preferred; master's degree preferred. At least 15 years of progressive experience in program management and/or service operations, with at least 10 years in the fire industry, preferably focusing on security services. Minimum 5 years of management experience in field operations or product development. Experience leading change management initiatives and digital service transformations. Project Management Professional (PMP) or similar certification preferred. Six Sigma Green Belt or Black Belt preferred. Proficiency in Windows OS, including email, collaboration tools, and Microsoft Office; Power BI and SharePoint experience preferred. Strong interpersonal, decision-making, organizational, and negotiation skills. Ability to adapt communication style to diverse audiences and cultures, and to influence and advise others to achieve desired outcomes. Capacity to adjust efforts to meet deadlines, analyze incomplete data, and support decision-making and risk-taking among team members. Ability to identify and eliminate obstacles, and to ensure team members understand their contributions' impact. Johnson Controls is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, genetic information, sexual orientation, gender identity, disability, or other protected characteristics. For more information, visit EEO is the Law. Disability accommodations are available during the application process.
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Lead the definition, development, and deployment of fire service initiatives for North America to support global service growth. Identify scope, budget, schedule, resources, and business cases for new initiatives. Develop and implement plans and targets, aligning with all relevant functions including field, marketing, operations, manufacturing, training, and finance. Manage issues, risks, and opportunities, assisting team members in overcoming obstacles and communicating with management about challenges requiring leadership support. Support field adoption of digital security service solutions through training programs, marketing campaigns, and other tools. Partner with leaders across North American field and functional groups, working independently to resolve challenges and capitalize on opportunities. Present solutions confidently, engage with executives and field leadership, and hold teams accountable. What we look for Bachelor's Degree in a related field; engineering or technical degree preferred; master's degree preferred. At least 15 years of progressive experience in program management and/or service operations, with at least 10 years in the fire industry, preferably focusing on security services. Minimum 5 years of management experience in field operations or product development. Experience leading change management initiatives and digital service transformations. Project Management Professional (PMP) or similar certification preferred. Six Sigma Green Belt or Black Belt preferred. Proficiency in Windows OS, including email, collaboration tools, and Microsoft Office; Power BI and SharePoint experience preferred. Strong interpersonal, decision-making, organizational, and negotiation skills. Ability to adapt communication style to diverse audiences and cultures, and to influence and advise others to achieve desired outcomes. Capacity to adjust efforts to meet deadlines, analyze incomplete data, and support decision-making and risk-taking among team members. Ability to identify and eliminate obstacles, and to ensure team members understand their contributions' impact. Johnson Controls is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, genetic information, sexual orientation, gender identity, disability, or other protected characteristics. For more information, visit EEO is the Law. Disability accommodations are available during the application process.
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