Walgreens
Manager, Retail Injury & Liability Claims (Team Members & Customers)
Walgreens, Deerfield, Illinois, United States, 60063
Manager, Retail Injury & Liability Claims (Team Members & Customers)
Join to apply for the
Manager, Retail Injury & Liability Claims (Team Members & Customers)
role at
Walgreens Manager, Retail Injury & Liability Claims (Team Members & Customers)
2 days ago Be among the first 25 applicants Join to apply for the
Manager, Retail Injury & Liability Claims (Team Members & Customers)
role at
Walgreens Get AI-powered advice on this job and more exclusive features. This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$102,800.00/yr - $164,400.00/yr Job Summary
Responsible for overseeing high-impact programs that drive operational efficiency, employee experience, and risk mitigation across the chain. Manages a team and leverages cross-functional stakeholders to develop, implement, and enhance critical business programs, ensuring alignment with the company strategy and continuous improvement. Plays a key role in advancing vendor collaboration, program governance, and process innovation to improve both customer and team member outcomes.
Job Responsibilities
Leads the execution and continuous improvement of large-scale programs including team member and customer care, incident intake and reporting. Serves as a cross-functional liaison, building formal frameworks and methodologies to enhance stakeholder engagement and ensure seamless execution of initiatives. Collaborates with internal business partners like Legal, Operations, Safety, and Insurable Risk, as well as external business partners, to deliver enterprise-wide solutions that support team member's well-being, compliance, and operational excellence. May lead a cooperative effort among members of a project team. Manages and works on issues of a diverse scope, where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends to identify gaps, develop actionable strategies, and deliver measurable improvements in program performance. Provides advanced expertise and knowledge in complex areas of specialization. Develop and implement procedures that improve organizational performance. Submits ideas that support the achievement of innovative goals. Implements innovative processes or changes that support the goals of the function or department. Outlines specific objectives and processes that are focused on generating innovative solutions to business problems. Manages, develops, and controls departmental budget and ensures alignment of resources to meet business goals. Represents the department in leadership meetings, providing updates on program performance, key metrics, and opportunities for strategic alignment. Develops and mentors staff through onboarding, open communication, training and development opportunities, and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
Basic Qualifications
Bachelor's degree and at least 2 years of experience in operational efficiency, employee experience, and/or risk mitigation OR a high school diploma/GED and at least 5 years of experience in operational efficiency, employee experience, and/or risk mitigation Knowledge of medical liability, incident reporting, and risk assessment Experience with intake and documentation of liability claims or adverse events Knowledge of of legal and regulatory compliance in a retail or healthcare setting At least 1 year of direct leadership, indirect leadership and/or cross- functional team leadership. Willing to travel up to 15% of the time for business purposes (within state and out of state)
Preferred Qualifications
MBA/Master's Degree
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range:
$102800 - $164400 / Salaried Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at Walgreens by 2x Sign in to set job alerts for “Retail Manager” roles.
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Join to apply for the
Manager, Retail Injury & Liability Claims (Team Members & Customers)
role at
Walgreens Manager, Retail Injury & Liability Claims (Team Members & Customers)
2 days ago Be among the first 25 applicants Join to apply for the
Manager, Retail Injury & Liability Claims (Team Members & Customers)
role at
Walgreens Get AI-powered advice on this job and more exclusive features. This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$102,800.00/yr - $164,400.00/yr Job Summary
Responsible for overseeing high-impact programs that drive operational efficiency, employee experience, and risk mitigation across the chain. Manages a team and leverages cross-functional stakeholders to develop, implement, and enhance critical business programs, ensuring alignment with the company strategy and continuous improvement. Plays a key role in advancing vendor collaboration, program governance, and process innovation to improve both customer and team member outcomes.
Job Responsibilities
Leads the execution and continuous improvement of large-scale programs including team member and customer care, incident intake and reporting. Serves as a cross-functional liaison, building formal frameworks and methodologies to enhance stakeholder engagement and ensure seamless execution of initiatives. Collaborates with internal business partners like Legal, Operations, Safety, and Insurable Risk, as well as external business partners, to deliver enterprise-wide solutions that support team member's well-being, compliance, and operational excellence. May lead a cooperative effort among members of a project team. Manages and works on issues of a diverse scope, where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends to identify gaps, develop actionable strategies, and deliver measurable improvements in program performance. Provides advanced expertise and knowledge in complex areas of specialization. Develop and implement procedures that improve organizational performance. Submits ideas that support the achievement of innovative goals. Implements innovative processes or changes that support the goals of the function or department. Outlines specific objectives and processes that are focused on generating innovative solutions to business problems. Manages, develops, and controls departmental budget and ensures alignment of resources to meet business goals. Represents the department in leadership meetings, providing updates on program performance, key metrics, and opportunities for strategic alignment. Develops and mentors staff through onboarding, open communication, training and development opportunities, and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
Basic Qualifications
Bachelor's degree and at least 2 years of experience in operational efficiency, employee experience, and/or risk mitigation OR a high school diploma/GED and at least 5 years of experience in operational efficiency, employee experience, and/or risk mitigation Knowledge of medical liability, incident reporting, and risk assessment Experience with intake and documentation of liability claims or adverse events Knowledge of of legal and regulatory compliance in a retail or healthcare setting At least 1 year of direct leadership, indirect leadership and/or cross- functional team leadership. Willing to travel up to 15% of the time for business purposes (within state and out of state)
Preferred Qualifications
MBA/Master's Degree
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range:
$102800 - $164400 / Salaried Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at Walgreens by 2x Sign in to set job alerts for “Retail Manager” roles.
Greater Chicago Area $85,000.00-$90,000.00 6 days ago Chicago, IL $120,000.00-$145,000.00 1 week ago store manager - store manager - Highland Park, Deerfield, IL
Highland Park, IL $62,600.00-$87,600.00 6 days ago Chicago, IL $90,000.00-$110,000.00 2 weeks ago Greater Chicago Area $115,000.00-$130,000.00 2 weeks ago Chicago, IL $93,000.00-$109,000.00 1 week ago BOTTEGA VENETA Store Manager, Neiman Marcus Chicago
Chicago, IL $90,000.00-$95,000.00 3 weeks ago American Girl Assistant Department Manager (Exempt/ Salaried)
Chicago, IL $63,000.00-$80,000.00 5 days ago Chicago, IL $107,100.00-$151,200.00 2 days ago Rosemont, IL $60,200.00-$100,400.00 1 week ago Schaumburg, IL $63,960.00-$75,400.00 2 weeks ago Assistant Manager II, Amazon Fresh Stores
Skokie, IL $50,000.00-$120,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr