WesTrac
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Reporting to the Construction Business Manager, the
Customer Support Manager
will join our Sales – Construction Industry Department on a full-time basis at our Perth Precinct Branch. This role involves managing the effective day-to-day aftermarket support, parts, and services sales activities for a major customer account to help lower the total cost of ownership. To ensure strong customer engagement and service delivery, the successful candidate will spend approximately 50% of their time working directly at the customer site. Roster:
Monday – Friday, 50 hours per week Key Responsibilities: Manage assigned customer accounts using structured account management practices. Collaborate with customers and internal teams to deliver sales outcomes across parts and services, including consumables and full machine rebuilds. Develop and implement customer coverage plans for consistent engagement. Maintain accurate customer data in CRM to support forecasting and reporting. Build and sustain strong customer relationships to drive sales opportunities. Coordinate between customers and WesTrac/Caterpillar experts to achieve shared goals. Serve as an escalation point for resolving customer and internal issues across technical, operational, and financial areas. Skills & Experience: Trade qualification or strong technical understanding of mining and construction machinery components. Strong commercial acumen with the ability to identify and act on business opportunities. Knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment. Excellent communication, relationship-building, and negotiation skills, with the ability to influence stakeholders. Self-motivated, adaptable, and able to work independently and within a team. Organisational skills to manage fluctuating workloads and meet tight deadlines. Benefits include but are not limited to: Financial:
Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts (e.g., Coles, Petbarn, Virgin, HOYTS, Crown). Health & Wellness:
Discounts with BUPA, Fitness Passport, and EAP support for employees and their families. Culture & Career:
Recognition programs, internal career progression, and training through WesTrac Institute. Additional Perks:
Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan. About WesTrac: With over 4,500 employees, WesTrac is one of the world's largest authorized Caterpillar equipment dealers, offering a wide range of mining and construction solutions. We celebrate diversity and encourage applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. We are a WORK180-endorsed employer committed to inclusion and equality.
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Customer Support Manager
will join our Sales – Construction Industry Department on a full-time basis at our Perth Precinct Branch. This role involves managing the effective day-to-day aftermarket support, parts, and services sales activities for a major customer account to help lower the total cost of ownership. To ensure strong customer engagement and service delivery, the successful candidate will spend approximately 50% of their time working directly at the customer site. Roster:
Monday – Friday, 50 hours per week Key Responsibilities: Manage assigned customer accounts using structured account management practices. Collaborate with customers and internal teams to deliver sales outcomes across parts and services, including consumables and full machine rebuilds. Develop and implement customer coverage plans for consistent engagement. Maintain accurate customer data in CRM to support forecasting and reporting. Build and sustain strong customer relationships to drive sales opportunities. Coordinate between customers and WesTrac/Caterpillar experts to achieve shared goals. Serve as an escalation point for resolving customer and internal issues across technical, operational, and financial areas. Skills & Experience: Trade qualification or strong technical understanding of mining and construction machinery components. Strong commercial acumen with the ability to identify and act on business opportunities. Knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment. Excellent communication, relationship-building, and negotiation skills, with the ability to influence stakeholders. Self-motivated, adaptable, and able to work independently and within a team. Organisational skills to manage fluctuating workloads and meet tight deadlines. Benefits include but are not limited to: Financial:
Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts (e.g., Coles, Petbarn, Virgin, HOYTS, Crown). Health & Wellness:
Discounts with BUPA, Fitness Passport, and EAP support for employees and their families. Culture & Career:
Recognition programs, internal career progression, and training through WesTrac Institute. Additional Perks:
Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan. About WesTrac: With over 4,500 employees, WesTrac is one of the world's largest authorized Caterpillar equipment dealers, offering a wide range of mining and construction solutions. We celebrate diversity and encourage applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. We are a WORK180-endorsed employer committed to inclusion and equality.
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