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Junior Support Engineer
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Junior Support Engineer
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Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams. They are seeking an Exceptional Support Engineer to bridge the gap between advanced AI technologies and the operational needs of healthcare customers, ensuring the deployment and integration of their solutions to improve efficiency and patient care. Responsibilities: • Serve as the primary technical liaison for healthcare customers—triaging issues, gathering feedback, and driving swift, high‑quality resolutions that elevate the overall support experience. • Partner with developers, product managers, and cross-functional teams on large-scale internal initiatives, ensuring new features integrate smoothly while enhancing overall support effectiveness. • Draw on real-world usage data, customer insights, and emerging technologies to refine support processes, advocate for enhancements, and drive sustainable growth in product value. • Take end-to-end responsibility for product stability and performance, proactively monitoring systems, addressing incidents, and continuously refining operations to ensure reliability. • Design and develop robust features, tools, and integrations that directly address real-world challenges, enabling seamless scaling and high-impact performance in production environments. Qualifications: Required: • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. • Over 2 years of experience in a customer or product-facing technical role such as Full Stack Developer, Solutions Engineer, Implementation Engineer, or Technical Consultant. • Proficiency in Python and strong software development fundamentals knowledge. • Experience with APIs, web services, and integration of complex systems. • Familiarity with cloud platforms and deployment tools. • Understanding of AI/ML concepts and their practical applications in business solutions. • Excellent problem-solving skills with a keen attention to detail. • Strong communication skills, capable of conveying technical concepts to diverse audiences. Preferred: • Experience with healthcare IT systems, knowledge of HIPAA regulations, and understanding of healthcare data standards. • Demonstrated success in delivering direct technical support to external customers (ideally in healthcare), troubleshooting complex systems, and consistently meeting SLA targets. • Passionate about delivering exceptional service and exceeding customer expectations. • Comfortable working in fast-paced environments and adapting to changing customer needs. • Eager to explore new technologies and methodologies to enhance deployment processes. • Ability to work effectively within cross-functional teams and contribute positively to team dynamics. Company: Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams. Founded in 2020, the company is headquartered in Austin, Texas, USA, with a team of 51-200 employees. The company is currently Growth Stage. Thoughtful AI has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Support Engineer jobs in
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Junior Support Engineer
role at
Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Junior Support Engineer
role at
Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams. They are seeking an Exceptional Support Engineer to bridge the gap between advanced AI technologies and the operational needs of healthcare customers, ensuring the deployment and integration of their solutions to improve efficiency and patient care. Responsibilities: • Serve as the primary technical liaison for healthcare customers—triaging issues, gathering feedback, and driving swift, high‑quality resolutions that elevate the overall support experience. • Partner with developers, product managers, and cross-functional teams on large-scale internal initiatives, ensuring new features integrate smoothly while enhancing overall support effectiveness. • Draw on real-world usage data, customer insights, and emerging technologies to refine support processes, advocate for enhancements, and drive sustainable growth in product value. • Take end-to-end responsibility for product stability and performance, proactively monitoring systems, addressing incidents, and continuously refining operations to ensure reliability. • Design and develop robust features, tools, and integrations that directly address real-world challenges, enabling seamless scaling and high-impact performance in production environments. Qualifications: Required: • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. • Over 2 years of experience in a customer or product-facing technical role such as Full Stack Developer, Solutions Engineer, Implementation Engineer, or Technical Consultant. • Proficiency in Python and strong software development fundamentals knowledge. • Experience with APIs, web services, and integration of complex systems. • Familiarity with cloud platforms and deployment tools. • Understanding of AI/ML concepts and their practical applications in business solutions. • Excellent problem-solving skills with a keen attention to detail. • Strong communication skills, capable of conveying technical concepts to diverse audiences. Preferred: • Experience with healthcare IT systems, knowledge of HIPAA regulations, and understanding of healthcare data standards. • Demonstrated success in delivering direct technical support to external customers (ideally in healthcare), troubleshooting complex systems, and consistently meeting SLA targets. • Passionate about delivering exceptional service and exceeding customer expectations. • Comfortable working in fast-paced environments and adapting to changing customer needs. • Eager to explore new technologies and methodologies to enhance deployment processes. • Ability to work effectively within cross-functional teams and contribute positively to team dynamics. Company: Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams. Founded in 2020, the company is headquartered in Austin, Texas, USA, with a team of 51-200 employees. The company is currently Growth Stage. Thoughtful AI has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Support Engineer jobs in
Austin, Texas Metropolitan Area . Customer Success Engineer - Central/East
Austin, TX $80,000.00-$180,000.00 2 weeks ago Application Support Engineer (Entry-Level, Remote – U.S. Only)
Austin, TX $63,400.00-$85,000.00 2 days ago Taylor, TX $77,700.00-$132,100.00 2 days ago Field Support Engineer - (Austin, TX or Georgetown, TX)
Austin, TX $130,000.00-$200,000.00 6 days ago Support Experience Engineer - Tools & Automation, WhatsApp Operations
Austin, TX $147,000.00-$203,000.00 1 week ago Austin, Texas Metropolitan Area 21 hours ago Technical Support Engineer (Remote US Based, Austin Preferred)
Austin, TX $65,000.00-$70,000.00 2 weeks ago Associate Technical Support Engineer, Commercial Charging
Senior IT Desktop and Network Support Engineer
Austin, TX $90,000.00-$135,000.00 4 days ago Support Engineer (m/f/d) in Austin, TX or Remote US
Austin, TX $136,000.00-$160,000.00 1 week ago Austin, Texas Metropolitan Area $30.00-$40.00 18 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr