Bowman Williams
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$70,000.00/yr - $85,000.00/yr Washington, D.C. Metro (80% WFH / 20% Client-Site Travel) $70,000 – $85,000 + Benefits & Bonuses A Microsoft-focused Managed Services Provider based in the D.C. metro area is hiring a
Microsoft 365 Support Engineer
to join its high-performing support team. This role is built for someone who thrives in fast-paced environments, loves solving real technical problems and not just resetting passwords, and is energized by client interaction and mentorship. This is a Tier 2-heavy role, ideal for someone with deep Microsoft 365 experience and a knack for uncovering root causes, not just treating symptoms. You’ll be the voice clients trust and the go-to escalation point your team counts on. If you’re ready to blend technical depth with white-glove support and are hungry to grow into Tier 3, Projects, or Team Lead work, this is the next step in your career. What You’ll Do: Own escalated support for Microsoft 365 workloads (Exchange Online, Intune, SharePoint, Teams, Entra ID, OneDrive) Resolve org-wide issues like delivery failures, tenant misconfigurations, and complex permission errors Provide Tier 2+ support over the phone with energy, clarity, and professionalism Guide and mentor Tier 1 techs, fostering technical growth and knowledge sharing Identify recurring issues, perform root cause analysis, and recommend long-term fixes Contribute to internal documentation and team knowledge base Occasionally assist with VPN, DNS, firewall, and Windows Server issues connected to M365 environments Build strong client relationships through trust, expertise, and consistent follow-through What You Bring: 3+ years of MSP experience is a must 4+ years in IT support, including at least 2 years in a Tier 2+ capacity Expert-level knowledge of Microsoft 365: provisioning, permissions, policies, and tenant-wide troubleshooting Experience supporting complex, multi-user environments in a remote or hybrid MSP setting Working knowledge of networking fundamentals (DNS, DHCP, VPNs, TCP/IP, L2/L3) Experience with Microsoft Dynamics is a plus Active or in-progress M365 certifications (MS-100, MS-101, MD-102) Salary $70,000 – $85,000 + Benefits & Bonuses Health insurance with company contribution Dental and vision (fully covered after 1 year or available earlier with employee cost) 401(k) with company match PTO and end-of-year bonus $50/month health & wellness stipend Home-buying assistance program Career tracks and promotion paths clearly laid out from day one Tailored 30/60/90-day success plans Regular company events and a people-first culture Must have MSP experience!! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Information Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Microsoft Engineer” roles.
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$70,000.00/yr - $85,000.00/yr Washington, D.C. Metro (80% WFH / 20% Client-Site Travel) $70,000 – $85,000 + Benefits & Bonuses A Microsoft-focused Managed Services Provider based in the D.C. metro area is hiring a
Microsoft 365 Support Engineer
to join its high-performing support team. This role is built for someone who thrives in fast-paced environments, loves solving real technical problems and not just resetting passwords, and is energized by client interaction and mentorship. This is a Tier 2-heavy role, ideal for someone with deep Microsoft 365 experience and a knack for uncovering root causes, not just treating symptoms. You’ll be the voice clients trust and the go-to escalation point your team counts on. If you’re ready to blend technical depth with white-glove support and are hungry to grow into Tier 3, Projects, or Team Lead work, this is the next step in your career. What You’ll Do: Own escalated support for Microsoft 365 workloads (Exchange Online, Intune, SharePoint, Teams, Entra ID, OneDrive) Resolve org-wide issues like delivery failures, tenant misconfigurations, and complex permission errors Provide Tier 2+ support over the phone with energy, clarity, and professionalism Guide and mentor Tier 1 techs, fostering technical growth and knowledge sharing Identify recurring issues, perform root cause analysis, and recommend long-term fixes Contribute to internal documentation and team knowledge base Occasionally assist with VPN, DNS, firewall, and Windows Server issues connected to M365 environments Build strong client relationships through trust, expertise, and consistent follow-through What You Bring: 3+ years of MSP experience is a must 4+ years in IT support, including at least 2 years in a Tier 2+ capacity Expert-level knowledge of Microsoft 365: provisioning, permissions, policies, and tenant-wide troubleshooting Experience supporting complex, multi-user environments in a remote or hybrid MSP setting Working knowledge of networking fundamentals (DNS, DHCP, VPNs, TCP/IP, L2/L3) Experience with Microsoft Dynamics is a plus Active or in-progress M365 certifications (MS-100, MS-101, MD-102) Salary $70,000 – $85,000 + Benefits & Bonuses Health insurance with company contribution Dental and vision (fully covered after 1 year or available earlier with employee cost) 401(k) with company match PTO and end-of-year bonus $50/month health & wellness stipend Home-buying assistance program Career tracks and promotion paths clearly laid out from day one Tailored 30/60/90-day success plans Regular company events and a people-first culture Must have MSP experience!! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Information Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Microsoft Engineer” roles.
Junior Full Stack Software Engineer (JAVA)
Gaithersburg, MD $55,250.00-$99,875.00 4 days ago Hanover, MD $78,000.00-$250,000.00 1 week ago Annapolis Junction, MD $3,000.00-$5,250.00 5 hours ago Hanover, MD $78,000.00-$250,000.00 1 week ago Junior Software Engineer - Fully Cleared (Prime)
Annapolis Junction, MD $127,000.00-$167,000.00 2 weeks ago Junior F/E Software Engineer (Hybrid) - 23684
Columbia, MD $89,769.00-$130,000.00 2 weeks ago Washington, DC $80,000.00-$100,000.00 2 days ago Belcamp, MD $110,000.00-$170,000.00 2 weeks ago Reston, VA $81,094.00-$137,860.00 2 weeks ago Annapolis Junction, MD $130,000.00-$270,000.00 2 weeks ago Washington DC-Baltimore Area $110,000.00-$160,000.00 2 days ago Software Developer (Full Stack - Python, React)
Washington, DC $80,000.00-$130,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr