Sunbound
Join to apply for the
Customer Support Specialist
role at
Sunbound
If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Join to apply for the
Customer Support Specialist
role at
Sunbound This range is provided by Sunbound. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr About the Role We’re looking for a
Customer Support Specialist
to join our growing team. This role is a blend of customer support and payment operations—with a strong emphasis on
empathetic, high-quality service . You’ll be the first point of contact for communities, families and residents navigating payments, often during stressful or emotional times. Your job is to make that experience simple, human, and helpful. You love diving into the data, solving problems and will play a key role in ensuring smooth payment processing each month. This is an early support role at Sunbound, with lots of room to grow. If you love solving problems, talking to customers, and doing meaningful work—you’ll fit right in. **This role requires being based in the Washington DC area** Responsibilities Customer Support Respond to inbound phone calls and email tickets with empathy, clarity, and care Guide families and seniors through billing issues, account questions, and payment plans Troubleshoot and resolve issues quickly while creating a great customer experience Maintain accurate documentation and follow-up, ensuring full resolution of issues Help reduce repeat issues by flagging patterns and suggesting improvements Payment Operations Support monthly payment cycles, including managing data accuracy and processing workflows Monitor payment status and follow up on past-due accounts or failed transactions Coordinate with customers to resolve discrepancies and manage payment plans Work closely with the internal operations team to ensure collection and payment goals are met What We're Looking For In your application, let us know why you’re interested in senior living BA/BS degree and 2+ years of work experience (or 4+ years without a degree) Startup experience in customer support Strong written and verbal communication skills, especially over the phone Deep empathy and patience—especially when working with seniors and their families Ability to resolve issues quickly, with care and attention to detail Experience working with customer support tools (Zendesk, Aircall, or similar) Tech-savvy and comfortable managing workflows in a fast-paced environment Strong attention to detail, especially with financial data Familiarity with Excel (e.g. tracking, filtering, organizing data sets) Working hours can vary between 9am - 8pm EST M - F Nice to Have Experience with A/R, billing, collections, or payments SQL skills or a desire to learn Fintech, healthcare, or senior living industry exposure Low-ego, tight-knit, collaborative, high performing team.
We work closely together to drive a big impact. Mission-driven.
We’re here to help people manage payments for something critical — care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well. Meaningful work.
You’ll be helping families through one of the most important transitions in life. Customer-first culture.
We’re serious about care, quality, and every detail of the experience. Growth opportunity.
This is an early hire with real ownership and upward potential. Strong backing.
We’re VC-funded by firms that have backed companies like Square, Lyft, and Rippling. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time IndustriesFinancial Services and Technology, Information and Media Referrals increase your chances of interviewing at Sunbound by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Support Specialist” roles. Washington, DC $46,437.00-$72,721.00 19 hours ago Washington, DC $41,500.00-$47,000.00 3 weeks ago Customer Service Representative - Phone and Chat - Washington, DCCustomer Service Representative - State Farm Agent Team Member Washington, DC $30,000.00-$35,000.00 1 year ago Washington, DC $50,000.00-$60,000.00 2 days ago Customer Service Representative - State Farm Agent Team Member Suitland, MD $25,000.00-$45,000.00 2 years ago Silver Spring, MD $18.01-$20.00 1 year ago Customer Service Representative (FBI BOC) Reston, VA $85,000.00-$114,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Support Specialist
role at
Sunbound
If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Join to apply for the
Customer Support Specialist
role at
Sunbound This range is provided by Sunbound. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr About the Role We’re looking for a
Customer Support Specialist
to join our growing team. This role is a blend of customer support and payment operations—with a strong emphasis on
empathetic, high-quality service . You’ll be the first point of contact for communities, families and residents navigating payments, often during stressful or emotional times. Your job is to make that experience simple, human, and helpful. You love diving into the data, solving problems and will play a key role in ensuring smooth payment processing each month. This is an early support role at Sunbound, with lots of room to grow. If you love solving problems, talking to customers, and doing meaningful work—you’ll fit right in. **This role requires being based in the Washington DC area** Responsibilities Customer Support Respond to inbound phone calls and email tickets with empathy, clarity, and care Guide families and seniors through billing issues, account questions, and payment plans Troubleshoot and resolve issues quickly while creating a great customer experience Maintain accurate documentation and follow-up, ensuring full resolution of issues Help reduce repeat issues by flagging patterns and suggesting improvements Payment Operations Support monthly payment cycles, including managing data accuracy and processing workflows Monitor payment status and follow up on past-due accounts or failed transactions Coordinate with customers to resolve discrepancies and manage payment plans Work closely with the internal operations team to ensure collection and payment goals are met What We're Looking For In your application, let us know why you’re interested in senior living BA/BS degree and 2+ years of work experience (or 4+ years without a degree) Startup experience in customer support Strong written and verbal communication skills, especially over the phone Deep empathy and patience—especially when working with seniors and their families Ability to resolve issues quickly, with care and attention to detail Experience working with customer support tools (Zendesk, Aircall, or similar) Tech-savvy and comfortable managing workflows in a fast-paced environment Strong attention to detail, especially with financial data Familiarity with Excel (e.g. tracking, filtering, organizing data sets) Working hours can vary between 9am - 8pm EST M - F Nice to Have Experience with A/R, billing, collections, or payments SQL skills or a desire to learn Fintech, healthcare, or senior living industry exposure Low-ego, tight-knit, collaborative, high performing team.
We work closely together to drive a big impact. Mission-driven.
We’re here to help people manage payments for something critical — care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well. Meaningful work.
You’ll be helping families through one of the most important transitions in life. Customer-first culture.
We’re serious about care, quality, and every detail of the experience. Growth opportunity.
This is an early hire with real ownership and upward potential. Strong backing.
We’re VC-funded by firms that have backed companies like Square, Lyft, and Rippling. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time IndustriesFinancial Services and Technology, Information and Media Referrals increase your chances of interviewing at Sunbound by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Support Specialist” roles. Washington, DC $46,437.00-$72,721.00 19 hours ago Washington, DC $41,500.00-$47,000.00 3 weeks ago Customer Service Representative - Phone and Chat - Washington, DCCustomer Service Representative - State Farm Agent Team Member Washington, DC $30,000.00-$35,000.00 1 year ago Washington, DC $50,000.00-$60,000.00 2 days ago Customer Service Representative - State Farm Agent Team Member Suitland, MD $25,000.00-$45,000.00 2 years ago Silver Spring, MD $18.01-$20.00 1 year ago Customer Service Representative (FBI BOC) Reston, VA $85,000.00-$114,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr