Housekeeping

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Physical Requirements

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• Flexible and long hours sometimes required.
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• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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• Ability to stand during entire shift.n

  General Requirements

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• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
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• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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• Must be able to multitask and prioritize departmental functions to meet deadlines.
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• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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• Attend all hotel required meetings and trainings.
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• Maintain regular attendance in compliance with Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
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• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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• Comply with  Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
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• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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• Must be able to cross-train in other hotel related areas.
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• Must be able to maintain confidentiality of information.
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• Must be able to show initiative, including anticipating guest or operational needs.
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• Perform other duties as requested by management.
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• Maintain a warm and friendly demeanor at all times.
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