Retail Customer Service Manager PT

Store - CHLT-MATTHEWS, NC

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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

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  Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

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  Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

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  Plan and lead the execution of class and in-store events in accordance with Company programs

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  Lead the omnichannel processes

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  Manage and execute shrink and safety programs

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  Assist with cash reconciliation and bank deposits

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  Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

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  Assist with the onboarding of new Team Members

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  Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

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  Serve as Manager on Duty (MOD)

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  Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others

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  Acknowledge customers, help locate the product and provide solutions

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  Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

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  Manage and execute the shrink and safety programs

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  Cross train in Custom Framing selling and production

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  In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

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Other duties as assigned

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Preferred Knowledge/Skills/Abilities

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Preferred Type of experience the job requires:

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• Retail management experience preferred
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Physical Requirements

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Work Environment

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  Ability to remain standing for long periods of time

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  Ability to move throughout the store

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  Regular bending, lifting, carrying, reaching, and stretching

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  Lifting heavy boxes and accessing high shelves by ladder or similar equipment

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  If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

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  Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

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Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ( and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels ( , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit 

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At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

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Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together.

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Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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EEOC Know Your Rights Poster in English (

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EEOC Know Your Rights Poster in Spanish

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EEOC Poster Optimized for Screen Readers (

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Federal FMLA Poster

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Federal EPPAC Poster (