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UnityPoint Health

Intake/Home Care Coordinator

UnityPoint Health, Waterloo

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Overview
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Home Medical Equipment - Waterloo, IA

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Intake/Home Care Coordinator

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Full Time - 1.0 FTE

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Day Shift - Monday - Friday, 8:30 AM - 5:00 PM

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Why UnityPoint Health?
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At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

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Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

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  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
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  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
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  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   
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With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

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And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

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Find a fulfilling career and make a difference with UnityPoint Health.

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Responsibilities
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  • Coordinate In-Home Care Services – Schedule initial home care appointments, arrange equipment delivery, and obtain insurance authorizations. Utilize the home care coordination team to ensure seamless service for patients and referrals.

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  • Manage Patient Intake & Communication – Process incoming referrals, gather demographic and financial information, verify insurance benefits, and direct inquiries to the appropriate service lines. Maintain clear and professional communication with patients, referral sources, and third-party payers.

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  • Ensure Compliance & Customer Satisfaction – Maintain knowledge of regulations, follow up with patients, and provide excellent customer service. Assist with team coordination as needed, participate in on-call rotations, and uphold UnityPoint at Home’s reputation as a high-quality care provider.

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Qualifications
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  • One year medical experience/previous health care or home care related Intake/Coding + customer service experience
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  • High-school diploma
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