ZEEKTEK
We have a 12 month contract to hire for a seasoned Customer Experience (CX) Researcher with at least 7 years of hands-on experience designing and executing both qualitative and quantitative research initiatives in large, complex organizations. They bring advanced proficiency in mixed-method research, statistical analysis, and survey design, with expert-level skills in Qualtrics/Clarabridge for survey programming, deployment, and dashboard creation, as well as community management tools such as Fuel Cycle and UserTesting/UserZoom.
They excel at translating customer insights into actionable strategies that improve satisfaction, retention, and enterprise-wide experiences. A strong background in facilitating workshops, moderating research studies, and presenting findings to senior stakeholders is essential. The candidate thrives in collaborative, cross-functional environments, mentoring junior researchers, leading governance and best-practice initiatives, and managing short-term research roadmaps.
This individual is equally comfortable with deep-dive generative research (e.g., interviews, focus groups, diary studies) and quick-turn evaluative studies (e.g., surveys, polls, usability testing). They have strong analytical and problem-solving abilities, exceptional written and verbal communication skills, and a proven ability to partner across UX, market research, and IT teams to align on common goals.
MUST HAVES:
7 years of CX research experience Proficient with qualitative and quantitative research methodologies (including mixed methods and statistical analysis). Advanced proficiency in Qualtrics/Clarabridge (including survey programming/deployment and dashboard creation/maintenance) and community management required. Proficient with qualitative and quantitative research methodologies (including mixed methods and statistical analysis). Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to facilitate workshops, stakeholder meetings, moderate research studies. Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience required NICE TO HAVES:
Healthcare background Some proficiency in SPSS, Fuel Cycle User Testing/User Zoom, and Bloomfire desired. About the Role:
The Customer Experience Research team conducts qualitative and quantitative research to understand our customers, their needs, expectations, preferences and perceptions. The Customer Experience Research Team thrives in a collaborative, insights-driven environment where researchers are embedded in cross-functional squads, championing a customer-first culture through rigorous research, continuous listening posts, and strategic initiatives to drive measurable improvements in customer retention, satisfaction, and enterprise-wide experience transformation.
Responsibilities: Responsible for both conducting research and advising strategy. To be successful in this role, the researcher must be able to work with stakeholders to promote and plan research, serve as the voice of customer advocate for our customers, and utilize data-driven insights to inform strategy and design decisions. Additionally, a Lead Customer Experience Researcher will be expected to: mentor and coach other members of the research team; contribute to research strategy and team best practices; review/approve the work of other researchers and maintain the short-term research roadmap. Primary Responsibilities:
Conduct primary/generative and secondary/evaluative research using mixed method techniques Lead and execute qualitative and quantitative research techniques including identifying research needs and appropriate methodologies. Execute quick turn full-cycle survey research including research design, instrument development, programming, deployment, analysis, and reporting. Facilitate interviews, focus groups, diary studies, comparative and competitive assessments, findings workshops, stakeholder meetings, and findings presentations. Conduct simple (e.g. quick polls) and complex (e.g. discussion boards, in-depth interviews, focus groups, etc.) research studies in our various online communities. Create and manage ongoing "listening posts" across all customer types and all lines of business. Specifically, relational and transactional surveys administered via email, SMS, QR codes, and pop-up intercepts. Partner with key stakeholders and other research groups (UX, market research) across the enterprise, sharing insights and connecting internal groups with common initiatives. Lead and socialize our research repository, research governance and best practices processes, and measurement strategy. Job Description:
Job Profile Summary Position Purpose: A Lead User Experience Researcher is responsible for both conducting research and advising on strategy for user and design research throughout the design process. To be successful in this role, the researcher must be able to work with IT stakeholders to promotes and plan research, serve as an advocate for our users, and utilize data-driven insights to inform strategy and design decisions. Additionally, a Lead User Experience Researcher will be looked at to: Mentor and coach other members of the research team. Contribute to research strategy and team best practices. Review/approve the work of other researchers. Maintain the short-term research roadmap. Education/Experience: Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience required. 7 year of UX research experience or similar research experience required. Proficient with qualitative and quantitative UX research methodologies (including mixed methods, statistical analysis). Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to facilitate workshops, stakeholder meetings, moderate research studies. Ability to manage a roadmap and prioritize multiple projects for self and others. Proficient with user testing platforms. Experience with software development methodology and release processes (Agile preferred).
MUST HAVES:
7 years of CX research experience Proficient with qualitative and quantitative research methodologies (including mixed methods and statistical analysis). Advanced proficiency in Qualtrics/Clarabridge (including survey programming/deployment and dashboard creation/maintenance) and community management required. Proficient with qualitative and quantitative research methodologies (including mixed methods and statistical analysis). Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to facilitate workshops, stakeholder meetings, moderate research studies. Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience required NICE TO HAVES:
Healthcare background Some proficiency in SPSS, Fuel Cycle User Testing/User Zoom, and Bloomfire desired. About the Role:
The Customer Experience Research team conducts qualitative and quantitative research to understand our customers, their needs, expectations, preferences and perceptions. The Customer Experience Research Team thrives in a collaborative, insights-driven environment where researchers are embedded in cross-functional squads, championing a customer-first culture through rigorous research, continuous listening posts, and strategic initiatives to drive measurable improvements in customer retention, satisfaction, and enterprise-wide experience transformation.
Responsibilities: Responsible for both conducting research and advising strategy. To be successful in this role, the researcher must be able to work with stakeholders to promote and plan research, serve as the voice of customer advocate for our customers, and utilize data-driven insights to inform strategy and design decisions. Additionally, a Lead Customer Experience Researcher will be expected to: mentor and coach other members of the research team; contribute to research strategy and team best practices; review/approve the work of other researchers and maintain the short-term research roadmap. Primary Responsibilities:
Conduct primary/generative and secondary/evaluative research using mixed method techniques Lead and execute qualitative and quantitative research techniques including identifying research needs and appropriate methodologies. Execute quick turn full-cycle survey research including research design, instrument development, programming, deployment, analysis, and reporting. Facilitate interviews, focus groups, diary studies, comparative and competitive assessments, findings workshops, stakeholder meetings, and findings presentations. Conduct simple (e.g. quick polls) and complex (e.g. discussion boards, in-depth interviews, focus groups, etc.) research studies in our various online communities. Create and manage ongoing "listening posts" across all customer types and all lines of business. Specifically, relational and transactional surveys administered via email, SMS, QR codes, and pop-up intercepts. Partner with key stakeholders and other research groups (UX, market research) across the enterprise, sharing insights and connecting internal groups with common initiatives. Lead and socialize our research repository, research governance and best practices processes, and measurement strategy. Job Description:
Job Profile Summary Position Purpose: A Lead User Experience Researcher is responsible for both conducting research and advising on strategy for user and design research throughout the design process. To be successful in this role, the researcher must be able to work with IT stakeholders to promotes and plan research, serve as an advocate for our users, and utilize data-driven insights to inform strategy and design decisions. Additionally, a Lead User Experience Researcher will be looked at to: Mentor and coach other members of the research team. Contribute to research strategy and team best practices. Review/approve the work of other researchers. Maintain the short-term research roadmap. Education/Experience: Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience required. 7 year of UX research experience or similar research experience required. Proficient with qualitative and quantitative UX research methodologies (including mixed methods, statistical analysis). Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to facilitate workshops, stakeholder meetings, moderate research studies. Ability to manage a roadmap and prioritize multiple projects for self and others. Proficient with user testing platforms. Experience with software development methodology and release processes (Agile preferred).