TTI of USA, Inc.
Senior Help Desk/Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution.
Provides guidance, assistance, coordination and follow-up on problems and ensures resolution.
Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects.
Works with application developers and operations to support production applications and customer-specific operations.
Trains customers on new products, applications and platforms.
Contributes to the achievement of team objectives.
Bachelor's degree in a related discipline or equivalent work experience required.
Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.