Abacus
Description/Comment: Job Title/Job Description- Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering
Submit Resumes and Prescreen Questionnaire
Work hours: 8:30am - 5:00pm - 8hrs
Brand: The Central Lab Group (7 years Background check)
Start date: Immediately
Duration: 12/31/2025
Temp to Hire after 90 days without a fee.
Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite)
Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus
Must b able to handle the high volume of incoming and outgoing calls, email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 - 20 outgoing calls a day, per CSR. The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes. Each CSR completes the leg work, research and follow through for every call, email or text they take. CSR average 1-5 emails a day and an average of 20 -30 text messages a day.
GENERAL FUNCTION The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES • Assists customers telephonically and non-telephonically with service and support issues. • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations. • Uses courteous and professional language. • Works effectively in a team environment. • Creates a win-win resolution to problems. BASIC QUALIFICATIONS • High School or equivalent is preferred but not REQUIRED • Ability to produce quality and professional written correspondence with customers • Ability to demonstrate and perform basic math • Customer service orientation • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers • Commitment to providing resolution to customer issues on the first contact • Strong English comprehension and a good command of grammar PREFERRED QUALIFICATIONS • Previous experience in a telephonic or personal customer contact position • Luxottica Retail store/field experience Start Time: 12:00 AM Hours: 8:00am to 5:00pm Location: Central One Optical 6981 Southern Blvd Youngstown OH 44512 Education: dditional Job Details: Job Title/Job Description- Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering Work hours: 8:30am - 5:00pm - 8hrs Brand: The Central Lab Group Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus Must be able to handle the high volume of incoming and outgoing calls, email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 - 20 outgoing calls a day, per CSR. The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes. Each CSR completes the leg work, research and follow through for every call, email or text they take. CSR average 1-5 emails a day and an average of 20 -30 text messages a day. Skills/Roles Certification/Credentials Clearance Other Job Position Reports To: High-risk Requisition: No Background Check Required: Yes Drug Test Required: Yes ttachment: CALL CENTER
PRE-SCREEN Questionnaire/Checklist
Name of Candidate: Date
Do you understand that this is a temp to perm role at a pay rate of $17? re you currently employed? If applicable, why did you leave your last place of employment? If still working, why are you looking? What attracted you to this position? Why do you want to work for Luxottica? Tell the candidate the shift for this role and ask: Are you able to work this shift? What is your full work availability (hours of day, days of week, weekends) Do you have any restrictions to your availability (Days or Times of the day you can't work)? Do you have any dates within the first six (6) months of work that you would need off? List three (3) job responsibilities and/or duties you consider your strengths? List two (2) technical skills and/or knowledge areas where you are strongest? List an area of opportunity where you would like to improve. What are the key motivators that inspire you to perform at your best? Describe your background in operating a PC. How often do you use the internet and mainstream web browsers? Have you ever had to use multiple systems at once, often toggling between screens? Have you applied directly or indirectly for any other positions at Luxottic in the last six (6) months ? Have you ever worked for Luxottica, any of its subsidiaries, or have you been affiliated with Luxottica in any way in the last five (5) years? If so, what Brand? What decision criteria will you use to decide whether you will accept this job offer , if it is offered to you?
Temp to Hire after 90 days without a fee.
Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite)
Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus
Must b able to handle the high volume of incoming and outgoing calls, email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 - 20 outgoing calls a day, per CSR. The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes. Each CSR completes the leg work, research and follow through for every call, email or text they take. CSR average 1-5 emails a day and an average of 20 -30 text messages a day.
GENERAL FUNCTION The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES • Assists customers telephonically and non-telephonically with service and support issues. • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations. • Uses courteous and professional language. • Works effectively in a team environment. • Creates a win-win resolution to problems. BASIC QUALIFICATIONS • High School or equivalent is preferred but not REQUIRED • Ability to produce quality and professional written correspondence with customers • Ability to demonstrate and perform basic math • Customer service orientation • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers • Commitment to providing resolution to customer issues on the first contact • Strong English comprehension and a good command of grammar PREFERRED QUALIFICATIONS • Previous experience in a telephonic or personal customer contact position • Luxottica Retail store/field experience Start Time: 12:00 AM Hours: 8:00am to 5:00pm Location: Central One Optical 6981 Southern Blvd Youngstown OH 44512 Education: dditional Job Details: Job Title/Job Description- Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering Work hours: 8:30am - 5:00pm - 8hrs Brand: The Central Lab Group Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - Good communication, basic phone skills, basic data entry, multitasking Top 3-5 desirable attributes/qualifications? Friendly personality, Organized, able to deescalate a tense situation Required levels/ Years of Experience education - discuss whether there is flexibility - On the job training, optical experience is a plus Must be able to handle the high volume of incoming and outgoing calls, email and text messages. We average 40 to 60 incoming calls per CSR. We average 10 - 20 outgoing calls a day, per CSR. The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes. Each CSR completes the leg work, research and follow through for every call, email or text they take. CSR average 1-5 emails a day and an average of 20 -30 text messages a day. Skills/Roles Certification/Credentials Clearance Other Job Position Reports To: High-risk Requisition: No Background Check Required: Yes Drug Test Required: Yes ttachment: CALL CENTER
PRE-SCREEN Questionnaire/Checklist
Name of Candidate: Date
Do you understand that this is a temp to perm role at a pay rate of $17? re you currently employed? If applicable, why did you leave your last place of employment? If still working, why are you looking? What attracted you to this position? Why do you want to work for Luxottica? Tell the candidate the shift for this role and ask: Are you able to work this shift? What is your full work availability (hours of day, days of week, weekends) Do you have any restrictions to your availability (Days or Times of the day you can't work)? Do you have any dates within the first six (6) months of work that you would need off? List three (3) job responsibilities and/or duties you consider your strengths? List two (2) technical skills and/or knowledge areas where you are strongest? List an area of opportunity where you would like to improve. What are the key motivators that inspire you to perform at your best? Describe your background in operating a PC. How often do you use the internet and mainstream web browsers? Have you ever had to use multiple systems at once, often toggling between screens? Have you applied directly or indirectly for any other positions at Luxottic in the last six (6) months ? Have you ever worked for Luxottica, any of its subsidiaries, or have you been affiliated with Luxottica in any way in the last five (5) years? If so, what Brand? What decision criteria will you use to decide whether you will accept this job offer , if it is offered to you?