Humane Society of Southern Arizona
Customer Service Specialist - Clinic
Humane Society of Southern Arizona, Tucson, Arizona, United States, 85718
EOE Statement
It is the policy of the Humane Society of Southern Arizona, Inc. to provide all persons with equal employment opportunities regardless of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law.
Category Veterinary
Description
Job Purpose:
Responsible for entering data from surgical records into the animal database, fielding phone inquiries from external customers, and maintaining excellent customer relations between Clinic staff and Clinic clients. Assist management team with administrative duties.
Essential Duties and Responsibilities: Answers Clinic phone within 3 rings when possible Logs incoming phone messages and returns calls as soon as possible Responds to emails within 24 hours Books spay/neuter appointments Provides copies of medical records to clients and veterinary clinics as requested and as authorized. Enters surgical notes, test results, and vaccination data into the animal database with a high level of accuracy and proficiency. Client phone contact to confirm appointments one week prior to, and the day before, spay/neuter surgery appointment. Fields calls for management team; take succinct messages Keeps Clinic management team informed of any customer complaints and/or problems. Prepares all pre-surgical and wellness visit paperwork. Restocks Clinic lobby pamphlets, brochures and flyers Enters Clinic (including vaccination clinic) microchip data into database and microchip company webpage. Files a.m. forms, vaccination clinic paperwork, and any other paperwork as requested. Responsible for the set up, customer service, money and paperwork for the vaccination clinics. Ensures vaccination reminders are given to clients. Assists management team with administrative duties as necessary. Furnishes information concerning the work of the Clinic and the Shelter; provides basic animal care advice and makes referrals as appropriate. Dispenses and gives information about prescriptions and/or special care to owners as instructed by the veterinarians. Provides information in person or over the phone regarding animal issues including but not limited to: animal welfare, animal laws (state, county and city), HSSA's policies and services, animal care and euthanasia or directs patron to appropriate department Acts as liaison with Finance Department to maintain accuracy of accounts receivable. Maintain cleaning and other checklists in down time. May be asked to perform light tasks in clinic area including laundry, cleaning and sorting instruments, cleaning kennels when staffing requires May train and supervise volunteers for clinic functions. Perform customer service to the standards set forth in HSSA's employee manual. May drive company vehicle in performance of company business. Performs other duties as assigned. Working Conditions:
Work is performed at an animal shelter in Spay/Neuter Clinic. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, and sharp objects. Field conditions may be encountered. Able to lift up to 50 lbs., long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Potential exposure of infectious diseases to owned animals. Able to handle all sizes and activity levels of animals.
Position Requirements
Performance Factors and Necessary Skills:
Communication and Contact:
The Customer Service Specialist communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of HSSA and has tact and above average communication and customer service skills.
Attendance and Dependability:
The Customer Service Specialist can be depended on to report to work at the scheduled time and is seldom absent from work and can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others:
The Customer Service Specialist works effectively and relates well with others including superiors, colleagues, and individuals inside and outside of HSSA and exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Skills:
Excellent customer service skills Ability to pay close attention to detail Computer experience & proficiency (word processing and data base management.) Ability to follow both oral and written instructions. Must be solution-oriented with the ability to diffuse confrontational situations and solve problems. Qualifications/Educational Background:
High School Diploma or equivalent Software proficiency in Microsoft Word and Excel (or related packages) 1 Year Experience in animal care/Vet clinic field required. Possession of a valid Arizona driver's license and driving record acceptable to HSSA's insurance carrier
Full-Time/Part-Time Full-Time
Compensation & Benefits
Salary
Temporary
Position Customer Service Specialist - Clinic
Close Date
Number of Openings 1
Exempt/Non-Exempt Non-Exempt
Hiring Manager(s) Karyn Carlson, Mariah Rodriguez
Location Humane Society of Southern AZ
About the Organization The Humane Society of Southern Arizona (HSSA), founded in 1944, is a private, independent, non-profit 501(c)(3) animal welfare organization with the mission of acting with compassion and responsible stewardship through innovative programs that serve pets and the people who love them. HSSA is the largest charitable animal welfare and protection agency in Southern Arizona with 100+ employees and 1300 volunteers. In 2018, HSSA moved into a new state-of the-art animal shelter and spay/neuter clinic.
Vision: A community in which all pets are cared for and loved
As staff of the Humane Society of Southern Arizona, we pledge to be committed to our team as we are to the organizations mission. We will foster a compassionate environment for each other, our volunteers, and the human and animal clients we serve; empowering one another with knowledge, empathy, encouragement and recognition. We aim to eliminate negativity, support positive and effective communication, promote individual and organizational growth, and work as a cohesive team at all times regardless of tenure, position or department.
HSSA values and and champions diversity and inclusion. these values are part of who we are. Together we will continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our HSSA team and teh communities we serve.
This position is currently accepting applications.
Category Veterinary
Description
Job Purpose:
Responsible for entering data from surgical records into the animal database, fielding phone inquiries from external customers, and maintaining excellent customer relations between Clinic staff and Clinic clients. Assist management team with administrative duties.
Essential Duties and Responsibilities: Answers Clinic phone within 3 rings when possible Logs incoming phone messages and returns calls as soon as possible Responds to emails within 24 hours Books spay/neuter appointments Provides copies of medical records to clients and veterinary clinics as requested and as authorized. Enters surgical notes, test results, and vaccination data into the animal database with a high level of accuracy and proficiency. Client phone contact to confirm appointments one week prior to, and the day before, spay/neuter surgery appointment. Fields calls for management team; take succinct messages Keeps Clinic management team informed of any customer complaints and/or problems. Prepares all pre-surgical and wellness visit paperwork. Restocks Clinic lobby pamphlets, brochures and flyers Enters Clinic (including vaccination clinic) microchip data into database and microchip company webpage. Files a.m. forms, vaccination clinic paperwork, and any other paperwork as requested. Responsible for the set up, customer service, money and paperwork for the vaccination clinics. Ensures vaccination reminders are given to clients. Assists management team with administrative duties as necessary. Furnishes information concerning the work of the Clinic and the Shelter; provides basic animal care advice and makes referrals as appropriate. Dispenses and gives information about prescriptions and/or special care to owners as instructed by the veterinarians. Provides information in person or over the phone regarding animal issues including but not limited to: animal welfare, animal laws (state, county and city), HSSA's policies and services, animal care and euthanasia or directs patron to appropriate department Acts as liaison with Finance Department to maintain accuracy of accounts receivable. Maintain cleaning and other checklists in down time. May be asked to perform light tasks in clinic area including laundry, cleaning and sorting instruments, cleaning kennels when staffing requires May train and supervise volunteers for clinic functions. Perform customer service to the standards set forth in HSSA's employee manual. May drive company vehicle in performance of company business. Performs other duties as assigned. Working Conditions:
Work is performed at an animal shelter in Spay/Neuter Clinic. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, and sharp objects. Field conditions may be encountered. Able to lift up to 50 lbs., long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Potential exposure of infectious diseases to owned animals. Able to handle all sizes and activity levels of animals.
Position Requirements
Performance Factors and Necessary Skills:
Communication and Contact:
The Customer Service Specialist communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of HSSA and has tact and above average communication and customer service skills.
Attendance and Dependability:
The Customer Service Specialist can be depended on to report to work at the scheduled time and is seldom absent from work and can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others:
The Customer Service Specialist works effectively and relates well with others including superiors, colleagues, and individuals inside and outside of HSSA and exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Skills:
Excellent customer service skills Ability to pay close attention to detail Computer experience & proficiency (word processing and data base management.) Ability to follow both oral and written instructions. Must be solution-oriented with the ability to diffuse confrontational situations and solve problems. Qualifications/Educational Background:
High School Diploma or equivalent Software proficiency in Microsoft Word and Excel (or related packages) 1 Year Experience in animal care/Vet clinic field required. Possession of a valid Arizona driver's license and driving record acceptable to HSSA's insurance carrier
Full-Time/Part-Time Full-Time
Compensation & Benefits
Salary
Temporary
Position Customer Service Specialist - Clinic
Close Date
Number of Openings 1
Exempt/Non-Exempt Non-Exempt
Hiring Manager(s) Karyn Carlson, Mariah Rodriguez
Location Humane Society of Southern AZ
About the Organization The Humane Society of Southern Arizona (HSSA), founded in 1944, is a private, independent, non-profit 501(c)(3) animal welfare organization with the mission of acting with compassion and responsible stewardship through innovative programs that serve pets and the people who love them. HSSA is the largest charitable animal welfare and protection agency in Southern Arizona with 100+ employees and 1300 volunteers. In 2018, HSSA moved into a new state-of the-art animal shelter and spay/neuter clinic.
Vision: A community in which all pets are cared for and loved
As staff of the Humane Society of Southern Arizona, we pledge to be committed to our team as we are to the organizations mission. We will foster a compassionate environment for each other, our volunteers, and the human and animal clients we serve; empowering one another with knowledge, empathy, encouragement and recognition. We aim to eliminate negativity, support positive and effective communication, promote individual and organizational growth, and work as a cohesive team at all times regardless of tenure, position or department.
HSSA values and and champions diversity and inclusion. these values are part of who we are. Together we will continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our HSSA team and teh communities we serve.
This position is currently accepting applications.